Userpilot

APRIL 23, 2023

We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. The Pirate/AARRR product metrics framework. And how to choose one?

Onboarding KPIs 77

Onboarding KPIs Framework Analytic Tools Feedback Software 77

Userpilot

FEBRUARY 9, 2023

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? Use user behavior and product usage data to choose your optimization goals. Let’s dive right in!

Product Research 81

Product Research User Testing Feedback Software Analytic Tools 81

Userpilot

JULY 18, 2023

What does a product manager do? We look at: 7 key responsibilities of product managers. Different kinds of product manager roles. Qualities of a good product manager. TL;DR A product manager is in charge of the entire product lifecycle. Who is a product manager?

Data Visualization 82

Data Visualization Product Research User Testing Onboarding KPIs 82

Userpilot

AUGUST 13, 2023

A feature prioritization matrix is a product management tool that helps teams decide what features to develop next. The criteria usually revolve around feature importance, like its business or customer value , the resources required to build them, like cost or time, and how much they reflect the organization’s values and goals.

Data Visualization 85

Data Visualization User Testing Customer Experience Feedback Software 85

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Working on seemingly important tasks might feel productive until you realize you’ve been spending days on something that hardly makes a difference. Customer Satisfaction: Can addressing this feedback significantly improve customer happiness or retention?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

ProductPlan

APRIL 25, 2023

And instead of catchy monikers, they tend to go by the more humble titles of “product manager” and “ product operations.” Product operations vs. product management It’s never product operations vs. product management. This includes freeing up product managers for other tasks.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in?

Product launches 87

Product launches Product Research User Testing Research Software 87

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. Ignores other factors, like customer satisfaction.

Framework 81

Framework Feedback Software Onboarding KPIs User Testing 81

Userpilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. In-person meetings and dedicated managers could be overkill if your product only has a few features.

Feedback Software 72

Feedback Software Customer Experience Customer Feedback User Testing 72

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Userpilot

OCTOBER 30, 2022

Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. It’s a major part of customer experience management. Ensure to provide great customer service. You can do this through goal tracking.

Feedback Software 77

Feedback Software Research Software Customer Experience User Testing 77

Userpilot

JUNE 14, 2023

In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. TL;DR Customer journey analysis examines customer interactions with a brand to identify areas for improving and increasing customer satisfaction.

Data Visualization 82

Data Visualization Analytic Tools Customer Feedback Feedback Software 82

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Increase customer retention ?

Feedback Software 67

Feedback Software User Testing Customer Feedback Analytic Tools 67

Userpilot

DECEMBER 3, 2021

Ex-UX researcher at Google, Kerry Rodden, developed the HEART framework to map product goals with appropriate metrics and improve the UX. It comprises 5 user-centered metrics that help you evaluate all aspects of your product’s user experience. Happiness measures user attitudes or user satisfaction.

Research Software 92

Research Software Analytic Tools Feedback Software Product Research 92

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Even if UX work seems fine at your organization, know that there are still some things to set a budget for, like improving the product’s creation process, or your customers’ and users’ experiences.

UX 84

UX User Testing Development Team Review Customer Experience 84

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Product friction describes anything that causes your users difficulty.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

CardBoard

AUGUST 18, 2023

And then how do you build this discipline into product management so data saves you time by focusing on the things that will really move the needle? Product metrics are quantifiable measures used to track and assess the status of a product. It can help you understand the long-term value of your users.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Userpilot

APRIL 16, 2024

Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is WalkMe? WalkMe is a cloud-based platform that helps product managers and customer success managers manage in-app experiences for either their own products or third-party products.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 78

Data Visualization User Testing Analytic Tools Customer Feedback 78

Userpilot

SEPTEMBER 23, 2022

If you’re in charge of your SaaS company’s growth management, you’re likely dealing with a churn reduction nightmare. Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. What is customer churn? Offer better customer support.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. Roadmap management. Ready to dive in?

Onboarding KPIs 90

Onboarding KPIs Customer Experience Product Research User Testing 90

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. UX research insights are important to the product design process because they help to: Create a customer-focused product. Let users provide feedback on demand.

Data Visualization 89

Data Visualization Customer Feedback User Testing Feedback Software 89

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place!

Analytic Tools 74

Analytic Tools Feedback Software Onboarding KPIs User Testing 74

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. What should you expect of your PMM?

Analytic Tools 74

Analytic Tools Onboarding KPIs Research Software Product Marketing 74

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Gainsight

APRIL 10, 2023

For example, a customer’s health score can trigger adoption journeys helping them achieve their product goals. Work Smarter With Intelligent Customer Experiences Going forward, the role of AI will be pivotal to DCS.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

ProductPlan

FEBRUARY 18, 2020

Yet product managers generally love what they do and find the role quite fulfilling. However, there’s often a disconnect between aspects of the job that make product managers happy and the metrics upon which they’re judged. When this occurs, product managers must focus on goals unaligned with their passion.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. There are a few routes you can take to achieve your product goals. Prioritization is another crucial part of product-led growth. But it should also be a source of inspiration, motivation, and shared ownership of the product and its successes.

Framework 84

Framework Roadmap Feedback Software Customer Feedback 84

Userpilot

JANUARY 23, 2023

Step 2: Define your ideal customer The next step is to define your target audience to understand what actions or motivations drive them. Define your different buyer personas complete with their background details, goals, and pain points. Userpilot sample Product Manager user persona. customer referrals).

Analytic Tools 89

Analytic Tools Feedback Software Framework Data Visualization 89

Userpilot

MARCH 13, 2024

Every seasoned product marketer knows that adding new features to your product is key to product management success. You need a robust ideation process to bring the right ideas to life and add more value for your users. Pros: Helps chart a clear path to your product goals.

Data Visualization 89

Data Visualization Weak Development Team User Testing Feedback Software 89

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Retention analysis examines user retention rates and behaviors over time to identify key factors that influence user loyalty.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

Userpilot

MAY 29, 2023

A customer engagement framework is an approach that SaaS businesses use to engage customers and build stronger relationships with them. Effective customer engagement frameworks can increase trial-to-paid conversion rates, improve customer satisfaction, raise revenue per customer, and yield higher retention rates.

Analytic Tools 72

Analytic Tools Feedback Software User Testing Customer Experience 72

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

OCTOBER 11, 2021

However, you should combine this metric with the Customer Churn Rate (discussed later in this post) to get the exact picture. You can also use it to keep tabs on customer satisfaction levels. If you lose more than get new customers, it indicates unresolved issues within your product or service. Source: Zendesk.

Onboarding KPIs 88

Onboarding KPIs Feedback Software Analytic Tools Research Software 88

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals.

Product Research 89

Product Research User Testing Data Visualization Analytic Tools 89