Userpilot

MAY 27, 2024

A customer pulse survey is a brief check-in that can help you identify and address the in-the-moment needs of your customers. In this article, we will examine what a customer pulse survey is, how it can benefit you, the right time to send it, and best practices for creating pulse surveys.

Customer Feedback 94

Customer Feedback User Testing Feedback Software Customer Experience 94

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions.

Customer Feedback 85

Customer Feedback User Testing Customer Satisfaction Customer Experience 85

Userpilot

MAY 1, 2024

A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. In this article, we dig deeper into what user needs analysis is and how you can get started with it. It also enables you to understand user pain points and preferences.

User Testing 97

User Testing Feedback Software Analytic Tools Research Software 97

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Experience 96

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 80

User Testing Product Research Customer Experience User Experience 80

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. Analyze your product trends for each customer persona through funnel and trend analysis.

Customer Feedback 88

Customer Feedback Data Visualization Customer Experience User Testing 88

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 100

Customer Feedback User Testing Feedback Software Product Research 100

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey.

Customer Experience 79

Customer Experience User Testing Customer Feedback Feedback Software 79

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 95

Data Visualization Reporting Tools Customer Experience Customer Feedback 95

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 88

Customer Experience User Testing Analytic Tools Feedback Software 88

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Analyze user sentiment on a granular level.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Research Software 90

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 99

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 99

Userpilot

JANUARY 11, 2024

TL;DR FinTech onboarding involves welcoming new users to your FinTech app and helping them get started with it. A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. to assist customers at all times. Customer identity verification with IDNOW.

Onboarding KPIs 100

Onboarding KPIs Customer Experience Feedback Software User Testing 100

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? You’ll need a platform to do this.

Data Visualization 94

Data Visualization Feedback Software Customer Feedback Customer Experience 94

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 63

Feedback Software Analytic Tools User Testing Customer Feedback 63

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 76

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 76

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 95

Data Visualization Customer Feedback User Testing Customer Experience 95

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. Happiness This metric evaluates user satisfaction and emotional response via surveys, feedback forms , and NPS ratings.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product.

Data Visualization 86

Data Visualization Analytic Tools Research Software User Friction 86

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

Feedback Software 94

Feedback Software Data Visualization Analytic Tools User Testing 94

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Data Visualization 95

Data Visualization Customer Feedback User Friction User Testing 95

Userpilot

MAY 1, 2024

TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools Product Research 95

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 87

User Testing Customer Feedback Feedback Software Product Research 87

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

DECEMBER 12, 2023

UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved.

Roadmap 95

Roadmap Customer Experience UX Product Research 95

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! to iterate retention strategies and reduce churn.

Data Visualization 98

Data Visualization Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 95

Data Visualization Customer Feedback Analytic Tools Feedback Software 95

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? You want to ask the right questions in the right way to extract meaningful user sentiment insights. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 94

Product Research Feedback Software User Testing Customer Feedback 94

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies.

Data Visualization 79

Data Visualization Analytic Tools Product Research Feedback Software 79

Userpilot

MARCH 6, 2024

But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 89

Research Software Analytic Tools Feedback Software User Testing 89

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you!

Customer Experience 94

Customer Experience User Testing Customer Feedback Analytic Tools 94

Userpilot

APRIL 29, 2024

Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience. TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction.

Feedback Software 92

Feedback Software Research Software Analytic Tools Customer Experience 92

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 84

Product Research Customer Feedback Data Visualization User Testing 84