UX Planet

JANUARY 9, 2024

Here are the final designs that were implemented: 02 — Webinars One of our clients told us about their need to host a session where learners are not allowed to use microphones and cameras, unless specifically granted by the instructor. It revealed the delicate art of balancing customer satisfaction with business viability.

Events 86

Events Customer Experience Webinar Data Visualization 86

Userpilot

JUNE 22, 2023

Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. Measure customer satisfaction by triggering contextual surveys during onboarding. Trigger new feature announcements and send webinar invitations to educate relevant user segments.

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Customer Experience 87

Userpilot

APRIL 22, 2024

Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. Onboarding email from Todoist.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Userpilot

JUNE 9, 2023

Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. Tracking product milestones, such as user activation and adoption, lets you see how customers advance in the user journey. You can also create multiple types of microsurveys to collect customer feedback.

Messaging 73

Messaging Feedback Software Product Research Customer Feedback 73

Userpilot

NOVEMBER 16, 2022

Implement a customer onboarding checklist to guide users. Gather customer feedback with in-app surveys. Create webinars to help customers master their skills. What is customer onboarding? Customer onboarding is proactively guiding and nurturing new users through your product. Userpilot webinar.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JULY 17, 2023

These customer experience analytics will give you a clear idea of customer satisfaction, customer loyalty , and other metrics that reflect how customers interact with your product. Why is data analytics important for improving customer experience? Improve customer satisfaction and loyalty.

Data Visualization 95

Data Visualization Customer Experience Analytic Tools Customer Feedback 95

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. You can also discover friction points and eliminate bottlenecks to increase customer satisfaction and engagement. Customer Lifetime Value. Customer Churn Rate.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 94

Userpilot

MAY 26, 2022

In-app video tutorials are effective at teaching users how to use features and shorten time-to-value. Many users prefer in-app resource centers because they give them access to instant 24/7 support without having to rely on customer support teams. Customer education helps increase customer satisfaction.

Feedback Software 94

Feedback Software Analytic Tools Research Software Education 94

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary. To invite users to a webinar, use slideouts.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Creating webinars and offering live training demos to help users tackle specific problems or use cases.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

NOVEMBER 30, 2022

A personalized customer experience encompasses any interaction with your product or service where you’ve made specific decisions based on data about the user, whether that’s user preferences, role type, or something else. Increase customer satisfaction across the customer journey. Modals (i.e.

Data Visualization 94

Data Visualization Customer Experience Feedback Software Analytic Tools 94

Userpilot

NOVEMBER 2, 2022

Invest in customer education throughout the entire user journey. If customers are taught how to use your product to its fullest potential, they’ll experience more value from it. Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process.

Feedback Software 90

Feedback Software Research Software User Testing Product Research 90

Userpilot

APRIL 18, 2023

Announce new features via in-app notifications so users can adopt them quickly. Provide product training via live webinars. Gather customer feedback to improve your product and ultimately close the feedback loop. Track customer satisfaction across the user journey with satisfaction surveys.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience User Testing 94

Userpilot

JANUARY 12, 2023

When your customers have a question, they expect a fast response. After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. Improve customer satisfaction. When customers reach out to your support team, it already means that something went wrong. Case studies.

Embedded Analytics 88

Embedded Analytics Customer Experience Customer Satisfaction Software Review 88

Userpilot

FEBRUARY 4, 2023

You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. What are strategic initiatives? In-app guidance – Slack.

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

Userpilot

MARCH 17, 2022

Otherwise, you risk confusing the user with cluttered UI and too much information. An online training session is another powerful way to onboard new platform users. This can be done through live webinars or 1-on-1 calls. To make the most of end-user training, try to deliver personalized experiences. Appcues pricing plans.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

FEBRUARY 22, 2024

Thus, it only makes sense that you work hard to retain any customer that makes a purchase. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. To personalize your customers' experiences, collect data with a welcome survey.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 95

User Testing Customer Experience Customer Feedback Feedback Software 95

Userpilot

SEPTEMBER 12, 2022

Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Revenue (Expansion). Conclusion.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

JANUARY 24, 2022

For more on creating custom events, this Knowledge Base article is instructive. Customer satisfaction is relative. A huge caveat about the Wow Moment is that different customers will probably define it in different ways. Demio created an unusual Wow Moment by allowing users to host a fake webinar on their platform.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Customer Experience 97

Userpilot

JANUARY 9, 2023

What is customer retention marketing? Customer retention marketing is any marketing strategy focused on keeping your existing customers happy and engaged. It involves improving customer satisfaction to drive customer loyalty, lower churn rate, and increase repeat purchases. Userpilot webinar slideout.

Feedback Software 91

Feedback Software Analytic Tools Research Software Customer Experience 91

Userpilot

JULY 4, 2023

Use different acquisition channels like SEO and content, paid media, and webinars to attract new customers. Automate in-app onboarding so new users get value without manual intervention. Collect feedback to understand what brings satisfaction to users so you increase retention rates by having a better product.

Feedback Software 84

Feedback Software Analytic Tools Research Software User Testing 84

Userpilot

JULY 21, 2022

Users are more likely to experience the value of your product when you can support them effectively and provide a positive experience. Offering satisfactory service continuously builds loyalty and customer stickiness in the long term. Customer service models vs. customer engagement models. Loom videos and webinars.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction 97

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 97

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Video tutorial in a resource center.

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Feedback 86

Userpilot

JANUARY 14, 2022

In-app guides offer valuable self-service support , so customers don’t have to wait to solve repetitive issues. NPS surveys help you collect both qualitative and quantitative feedback on user satisfaction and loyalty. What is user engagement analytics? Net Promoter Score (NPS). Feature usage.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Customer Feedback 93

Userpilot

OCTOBER 10, 2022

To improve adoption, use walkthroughs to improve feature discovery , send in-app feature announcements , arrange webinars to guide customers, use secondary onboarding to unlock advanced features, and collect user feedback and act on it. Organize webinars to explain the new features to existing users.

Onboarding KPIs 81

Onboarding KPIs Feedback Software Analytic Tools Research Software 81

Userpilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Identifying at-risk customers is crucial for understanding their behavior, improving customer satisfaction , and reducing churn rate. You can also improve customer success by finding issues as you identify customers who may churn.

Customer Feedback 96

Customer Feedback Feedback Software Customer Experience User Testing 96

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. Check out this webinar on how to measure user sentiment.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Product Research 90

Userpilot

MAY 22, 2023

Your resource center should include various self-help guides, like webinars, tutorial videos, knowledge-base articles, etc. Both tools help relieve your customer service representative while reducing the wait time for user queries. Doing that will boost the customer experience, reduce churn , and improve loyalty.

Customer Experience 77

Customer Experience User Testing Feedback Software Customer Feedback 77

UX Planet

FEBRUARY 1, 2024

A broad survey of finance app users reveals a 50% dissatisfaction rate with current tools Problem Impact The absence of robust finance tools causes stress, hindering savings and economic growth. The finance management app could increase user satisfaction by 35% through customization. Here is a link to my Portfolio.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. For example, do users get dizzy at the sight of your UI? Register here.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Software Review 96

Userpilot

FEBRUARY 26, 2023

Improve product adoption : A customer must use your product to continue investing in it. Increase customer satisfaction : The renewal process is highly dependent on the satisfaction of customers. Thus, a playbook addresses the customer’s needs and challenges, boosting customer satisfaction.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

FEBRUARY 28, 2024

You could also segment organic demo bookings versus those that attended a demo webinar or “deminar” to compare channels. Customer journey metrics to track in the acquisition stage Acquisition cost. This will be a good predictor of how likely you are to retain these users. Customer satisfaction score.

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience User Testing 93

Userpilot

DECEMBER 19, 2022

For instance, you can use webinars on specific use cases that need in-depth explanations. Webinars are also great opportunities for customers to ask questions and get real-time answers. Webinars are best combined with other educational materials like in-app video tutorials and interactive guides.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

JANUARY 17, 2023

Users don’t enjoy waiting in line to get support, and we’re sure your customer service agents are not looking forward to repeatedly responding to the same questions. Include diverse content formats such as articles, video tutorials , and webinars that caters to everyone’s learning style.

Feedback Software 93

Feedback Software Research Software Onboarding KPIs Customer Experience 93