Intercom, Inc.

JULY 31, 2018

It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. That’s why, today, we are excited to make several announcements for our partners, developers and above all, our customers. Each product used is only one tool of many at our disposal.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Product Talk

SEPTEMBER 1, 2021

Her continuous discovery journey hasn’t just been about interviewing customers or prototyping to test assumptions. Prospects kept asking for a customer-journey-builder feature that Airship didn’t have. They wanted to sell what their customers were asking for. There are multiple layers of customers and consumers.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

Lenny Rachitsky

MARCH 31, 2024

Brought to you by: • Sprig —Build a product people love • Dovetail —Bring your customer into every decision • Coda —Meet the evolution of docs — Matt Abrahams is a renowned communication expert, with decades of teaching, coaching, and consulting experience.

Feedback Software 77

Feedback Software Research Software Customer Feedback User Testing 77

Lenny Rachitsky

JANUARY 25, 2024

Crossing the chasm requires selling to “pragmatist customers” who, unlike early adopters, will not buy on the basis of a vision. Create a compelling reason to buy by addressing a critical problem or pain point for customers.

Marketing 70

Marketing User Friction Generative AI User Testing 70

Lenny Rachitsky

DECEMBER 17, 2023

Brought to you by Coda —Meet the evolution of docs | Sidebar —Accelerate your career by surrounding yourself with extraordinary peers | Wix Studio —The web creation platform built for agencies — Jason Fried is the co-founder and CEO of 37signals, the maker of Basecamp and HEY.

Framework 83

Framework Startups Marketing 83

Userpilot

SEPTEMBER 1, 2021

This not only gives new users freedom of choice but also enables them to choose a path customized to their individual needs. Many use long product tours that walk potential customers through every feature of the product from the get-go – this can irritate and confuse users. Coda – Focus on the user's pain points.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

DECEMBER 9, 2021

It helps the customer understand your product and how it can satisfy their needs. It allows businesses to attract ideal and loyal customers, gives them a competitive advantage, supports product launches, and drives the work of marketing teas. As with all marketing efforts , positioning should be driven by the customer and their needs.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Intercom, Inc.

SEPTEMBER 7, 2018

For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Supercharge your pipeline with Custom Bots. See what Custom Bots can can do for you: More leads 24/7. Code-free customization.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Intercom, Inc.

MARCH 10, 2021

For instance if you have your roadmap in Coda or spreadsheet, ensure that it’s accessible for everyone in the company. These are “pebble projects” – in a research scenario, these can be anything from rustling up a quick survey to get feedback from customers, to pulling together a one-pager on some recent research.

Strategy 245

Strategy User Testing Product Research Research Software 245

Intercom, Inc.

JANUARY 24, 2023

Through reinvention, they extend the life span of the product, and create new value for customers and the business. Surveying the landscape First, we zoomed out from day-to-day execution and evaluated Messenger across multiple dimensions – product, market, customers, and business. Here’s how we did it.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Gainsight

OCTOBER 14, 2020

However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc. Next, Shishir Mehrotra, CEO of Coda, joined the stage to share his lessons from leading large product management teams at Youtube and Microsoft.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Mixpanel

JULY 24, 2023

Coda, Figma, Notion) and maintain the real-time data and rich interactivity that makes Mixpanel feel native in your favorite tools. We want this level of org-wide analytics collaboration for all of our customers, too! This also speeds up onboarding and helps stir inspiration.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI can greatly improve the customer experience. What is AI customer experience?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Intercom, Inc.

FEBRUARY 6, 2019

We’ve expanded our product offering and the customers we target, meaning we’re marketing to new and more varied audiences. It helped us set expectations about the “size” of a launch and made sure we were prioritizing the highest impact announcements rather than inundating our customers with updates. How big is the audience?

Product launches 170

Product launches User Friction User Testing Messaging 170

Mixpanel

JULY 24, 2023

Coda, Figma, Notion) and maintain the real-time data and rich interactivity that makes Mixpanel feel native in your favorite tools. We want this level of org-wide analytics collaboration for all of our customers, too! This also speeds up onboarding and helps stir inspiration.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

People-First Product Leadership

JANUARY 22, 2024

For example if your team is concerned about change, help them to see the old path will actually result in loss - to customers, the business, and to themselves. an exercise I like to do is from Coda and is called “Is your team laying bricks or building a cathedral”? Decide what not to share. Change is hard.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Gainsight

OCTOBER 16, 2020

Every input from Sales, to Support, to Customer Success, even the CEO thinks they’re right (yes, I said it!). . Unicorns like Canva , Asana , Airtable , Notion , and Coda get it—with their emphasis on leveling up their product and driving net retention, their valuation has skyrocketed. And every now and then, what Gartner wants.

Product Strategy 59

Product Strategy Strategy Customer Experience User Testing 59

UX Studio: Product Management

NOVEMBER 22, 2022

They consider digital products important as they accompany customers everywhere and help them do all kinds of things. To meet customer demands, the agency offers professional and customized services. The goal of Reactive is to provide customers with the highest quality digital experiences possible. Web Choice.

Research Software 78

Research Software Technical Review Data Visualization User Testing 78

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

MARCH 23, 2022

We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. For over a decade, we’ve been making internet business personal with our customer communications platform.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

ProductPlan

APRIL 17, 2024

Customers want to know: is this brand safe? Many customers will consider whether the brand has integrity before making a purchasing decision. In Sam’s experience, customers consider PayPal secure and reliable, making purchasing decisions more straightforward when they see a “Checkout with PayPal” option when shopping online.

Customer Experience 94

Customer Experience Feedback Software Customer Feedback User Testing 94

Lenny Rachitsky

JANUARY 23, 2024

” Gong is one of the fastest SaaS companies in history to reach $100 million in annual revenue, has over 4,000 customers—including companies like Snowflake, Shopify, HubSpot, and LinkedIn—and has raised more than $500 million from Tier 1 investors like Sequoia Capital, Coatue, and Thrive Capital. a pipeline review).

Feedback Software 104

Feedback Software User Testing Customer Feedback Workshop 104

The Product Bistro

JULY 20, 2018

They love talking bits, bytes, and baud with customers or potential customers. Naturally, other attributes of an ELO is a belief that their natural customers will be self-reliant (a very libertarian point of view) and be able to figure it out. They almost never do any survey of customers to learn what would improve the product.

Engineering 150

Engineering Customer Experience Document Software Engineering 150

Mixpanel

JULY 24, 2023

Coda, Figma, Notion) and maintain the real-time data and rich interactivity that makes Mixpanel feel native in your favorite tools. Whether through automatic anomaly detection or custom thresholds, Mixpanel can alert anyone and everyone on your team via an email or Slack channel ping whenever there’s a sudden drop or spike in your metrics.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Intercom, Inc.

JULY 1, 2019

At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is. How do we retain customers?

User Testing 223

User Testing Customer Experience Onboarding KPIs Magazine 223

Bain Public

JANUARY 30, 2023

Do they address a customer need? It’s for every wishlist item and feature request you may get from customers, sales, marketing, engineers, etc. It’s okay to say no Every successful product manager has to get used to saying ‘no’ to ideas, suggestions and urgent demands from customers and internal stakeholders.

User Testing 52

User Testing Product Management Product Manager Product Research 52

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

The Product Coalition

NOVEMBER 7, 2019

A tool like Coda, for instance, is a real-time collaborative doc, but also has spreadsheet and database capabilities that allow for more advanced task tracking and resource utilization. Customer orientation. The team shows that it actually cares that the product turns out they way the customer wants it. Great time management.

Customer Experience 60

Customer Experience Feedback Software Research Software User Testing 60

Bryce York

FEBRUARY 12, 2020

To do that job well, you have to know our customers intimately, and there’s no substitute for talking to them directly (ideally, one-on-one). If you’re already talking to your customers regularly, would it hurt to do it more often? High-cost mistakes often hurt the confidence/perceptions of your customer, market, or stakeholders.

Feedback Software 40

Feedback Software Reporting Tools Customer Experience Onboarding KPIs 40