The Product Coalition

DECEMBER 11, 2023

The practical applications of AI for content creation, including video content and social media, not only expand creative potential but also promise a future where the art of creation is advanced through the integration of innovative technologies. What is AI for content creation?

Data Visualization 122

Data Visualization Artificial Inteligence Analytic Tools Research Software 122

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. To produce fresh data, each of these models employs a distinct approach.

Generative AI 120

Generative AI Feedback Software Research Software User Testing 120

The Product Coalition

JULY 9, 2023

Curiosity: The Never-ending Quest for Knowledge Product managers driven by curiosity are always looking for fresh ideas and innovative solutions. Jobs’ relentless curiosity set the stage for a new era of mobile technology and inspired countless innovations in the industry. So let’s dive in. Take Steve Jobs from Apple, for instance.

Research Software 134

Research Software Feedback Software Product Management Product Manager 134

The Product Bistro

NOVEMBER 25, 2021

It was hard work, but we had great people, and a very passionate customer base. That gave me the customer contact and empathy to make the leap into product management without too much drama. Always free, always fresh! Finally landed there, and was reasonably happy. So far, so good!

Product Management 195

Product Management Product Manager Analytic Tools Data Visualization 195

ProductPlan

MARCH 13, 2024

It was a terrific experience hearing from my peers, mingling with fresh faces, and participating in great conversations about nurturing the coexistence of product and engineering with empathy, respect, and mutual accountability. Learning to pivot is not just a skill but a survival necessity.

Technical Review 104

Technical Review Data Visualization Customer Experience Product Research 104

BrainMates

OCTOBER 10, 2023

I recently was involved in a panel discussion on ‘Disrupting the Product: Strategies for Success’ hosted by DiUS, where we shared proactive strategies for disrupting the product that prioritised tech innovations, operational efficiencies and customer experiences. Are your target customers still the same? Is it still true?

Product Strategy 52

Product Strategy Strategy Customer Experience Vision 52

Alchemer Mobile

JUNE 14, 2022

NPS surveys changed the way businesses gauge customer experience and are still widely used today. Over the past two decades, advancement in digital technology and our understanding of customer behavior have changed many aspects of the corporate approach to customer loyalty and emotion. 1: Target the right customers.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

User Testing 123

User Testing Reporting Tools Customer Experience Research Software 123

Gainsight

NOVEMBER 21, 2023

However, with complex product offerings, legacy technology, and a user base spanning decades of expertise, Autodesk found itself facing a formidable challenge—closing the notorious “Say Vs. Do Gap.” Then, they customized micro-surveys in Gainsight PX to target niche audiences performing specific tasks. The Results?

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Would you choose to lose half your customers if it were in your power to keep them?

Research Software 181

Research Software Marketing Data Visualization Customer Experience 181

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Alchemer Mobile

JANUARY 10, 2019

Above all, remember that it’s not just about the competition; shifting priorities can help you better deliver a product your customers will love. If you’re battling market fragmentation, use it as an opportunity to differentiate your company and product, or to take advantage of the low barrier to entry customers will have with your brand.

Product Management 217

Product Management Product Manager User Testing Feedback Software 217

The Accidental Product Manager

JANUARY 15, 2024

Demand for local, fresh food is a very durable trend that necessitates facilities being located within that four-hour drive of growing metro areas, and product managers think that those metros that are growing fastest are undersupplied, so they hope to deliver additional cold storage to those areas. billion cubic feet currently from about 2.1

Product Management 73

Product Management Product Manager Management Management 73

Alchemer Mobile

JULY 23, 2020

One of our customers, a major global QSR franchise, recently told us that curbside pickup accounts for 40-50 percent of all mobile app traffic right now. For customers, curbside is an appealing alternative to waiting in long drive-through or checkout lines. Reach Customers in Real-Time. Get Location-Specific Feedback.

Feedback Software 130

Feedback Software Product Research Customer Experience Customer Feedback 130

The Product Coalition

OCTOBER 8, 2023

The user experience encompasses how users interact with the platform, access predictions, and customize their settings. Users should be able to customize their preferences, such as the cryptocurrencies they’re interested in or the frequency of predictions. A seamless and enjoyable user interface encourages user retention.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Feedback 129

The Accidental Product Manager

JANUARY 31, 2022

However, there is one product manager who works at an independent bookstore that has found a way to not only survive, but also to thrive even as they sell to the same customers that Amazon does. And events were focused on the bookstore selections to reflect personal interests—a personal touch that resonates with a lot of customers these days.

Product Management 115

Product Management Product Manager Books Management 115

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. But even for larger teams, an influx of customer questions can overload agents, leaving them frustrated and overworked, and in turn, not able to provide great support.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Gainsight

JULY 13, 2022

Best of all, you’ll have a blast, and then head home with a fresh, unique perspective on how to create business-changing products. For the longest time, Pulse focused on customer success teams, but not anymore. Here are the top 5 reasons you’ll love Pulse 2022. Pulse is about products. A chance to build community.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Customer Feedback 59

UX Planet

MARCH 2, 2024

With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes. Key Callout: 1.

Product Research 70

Product Research Research Software User Testing Analytic Tools 70

Userpilot

AUGUST 6, 2023

Marketing automation refers to the use of technology and software to automate repetitive routine tasks and processes that marketers would otherwise have to complete manually. This means more paying customers and upsells or cross-sells, which translates into better business performance. Book the demo to see how! How do you do it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 19, 2024

Consequently, your marketing , sales, and customer success are better prepared to support the new functionality. This involves conducting market and customer research to identify unaddressed user needs, desires, and pain points. Following industry trends and technological developments to identify new opportunities.

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

UX Planet

FEBRUARY 1, 2024

It can be frustrating to keep up with the ever-changing tastes and preferences of your audience, while also ensuring your designs remain fresh and engaging. If you have a basic understanding of geo nodes in Blender, you can edit the add-ons to your taste and make cool customized things.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Research Software User Testing 52

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Uber customers’ most significant pain point is the wait, and this is where the rationale behind their design comes into play. Let’s be honest: creativity is a nebulous landscape.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userpilot

JUNE 20, 2023

Onboarding Matters by Donna Weber links successful customer onboarding to retention by offering a comprehensive six-stage process. The Effortless Experience by Matthew Dixon, Nick Toman, and Rick Delisi debunks customer experience myths and offers practical guidance. Rating: It has a high rating of 4.54 on Goodreads. on Goodreads.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Research Software Books 98

The Product Coalition

MARCH 8, 2023

We will also discuss the importance of fine-tuning the API for specific use cases and how product managers can lead the way in incorporating this cutting-edge technology into their applications. Is there a restaurant within 5 mins drive where I can pick up fresh donuts? Let’s dive in! Is there a coupon?

ChatGPT 118

ChatGPT Customer Experience Research Software Artificial Inteligence 118

BrainMates

SEPTEMBER 7, 2021

Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. Describe the site as much as possible; ambience, atmosphere, environment, tools, technologies, physical characteristics. Example: Metadata platform for content distribution.

Research Software 98

Research Software Product Research Systems Review User Testing 98

The Product Coalition

AUGUST 10, 2021

Use customer input data wisely to avoid asking for the same later Performing multiple transitions on my bank is such a hassle. This means not through customer service, or Contact us vague messaging. Telling customers upfront is perceived to be more honest than letting customers sit through a bad experience where things just don’t work.

Customer Experience 157

Customer Experience User Testing Customer Feedback Feedback Software 157

Mind the Product

OCTOBER 25, 2017

The goal is to ensure that you are building the right things for your customers. A design sprint can allow the team to take a fresh look at a wide landscape of possibilities, discover and prioritize different solutions to a problem in a fast, iterative way. What Kinds of Problems can you Solve With a Design Sprint?

User Testing 124

User Testing Research Software Customer Feedback Vision 124

The Product Coalition

JANUARY 11, 2021

Advantageous solution amid COVID-19 pandemic Many delivery services have responded to the disease outbreak by introducing contactless food delivery software to minimize the risk of spreading between customers and shippers. It is common practice now that customers regularly receive discounted deals, permissions, or packed deals.

Software Review 93

Software Review Systems Review Technical Review Customer Experience 93

Centercode

MARCH 4, 2021

Using a combination of in-house product testing and member surveys, their scoring system looks at customer satisfaction, quality, usability, and reliability. In our experience, high-performing products are the result of this real-world, customer-focused mindset. How do customers see the product? Does the data make sense?

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

The Product Coalition

MARCH 14, 2023

In this article, we will discuss how ChatGPT and AI Art can facilitate the process of quickly creating a mobile app prototype to get customer feedback. The timeline to take an idea from inception to design prototype to show to a customer is typically measured in days or weeks and not hours or minutes which is desired.

ChatGPT 78

ChatGPT Feedback Software User Testing Customer Experience 78

Intercom, Inc.

DECEMBER 5, 2019

New SaaS companies spend the majority of their time trying to determine three things: how they’ll develop a great product, how to show customers it’s relevant to their needs, and how to get to market. Get some great customer stories and case studies. Building successful SaaS companies in a rapidly evolving market. Be great at that.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

ProductPlan

OCTOBER 1, 2020

But it’s often well worth it when you get back to work with a fresh perspective and new ideas. This conference has targeted sessions and speakers for product managers, business leaders, and technology marketers. Fresh perspectives, new ideas, and network building at conferences for product leaders are energizing and inspiring.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. You’ve got to start with the customer experience and work back the technology, not the other way round.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

The Accidental Product Manager

DECEMBER 7, 2020

These product managers are now devoting more of their floor space to fulfill digital orders in response to their customers’ increased food consumption at home and their growing reliance on online shopping. There is currently more demand for fresh items as consumers cook more at home.

Product Management 86

Product Management Product Manager User Testing Management 86

UX Studio: Product Management

NOVEMBER 22, 2022

They merge the mentality of a smaller, independent agency with a major agency’s strategy, creativity, and technology. They consider digital products important as they accompany customers everywhere and help them do all kinds of things. To meet customer demands, the agency offers professional and customized services.

Research Software 78

Research Software Technical Review Data Visualization User Testing 78