Alchemer Mobile

MAY 8, 2018

Our second annual Customer Love Summit will take place on July 18th, 2018, and registration is now open. If you’re a leader in mobile customer experience, you won’t want to miss out on this year’s premier, intimate mobile event of the summer. Q: What does Customer Love mean to you? Reserve your spot now! See you there!

User Friction 113

User Friction Customer Experience Product Management Product Manager 113

bpma ProductHub

NOVEMBER 28, 2016

To kick off the new session of the BPMA Mentorship Program, we organized a breakfast and roundtable at the GoDaddy offices in Cambridge. Here’s a brief overview of what we discussed: Customer feedback is extremely important when making product decisions. What makes for a high-quality customer interview?

User Testing 150

User Testing Customer Feedback Product Research Customer Experience 150

bpma ProductHub

SEPTEMBER 19, 2016

Sarah Ptalis , Director of Product Management, GoDaddy. I put myself in check and kept my head down focusing on how I can help solve problems for the better of our customer and for the company. When I think back to the start of my product career, I remember how ambitious and impatient I was on a daily basis. She was right.

Product Management 282

Product Management Product Manager Data Visualization Management 282

bpma ProductHub

JULY 13, 2016

It evolved quickly to be more closely aligned with development — not just understanding the customer and their needs, but aligning the product with those needs. It has allowed them to move away from writing product specifications to focusing on collaborating with customers.

CTO Coach 150

CTO Coach CTO Technical Advisors Weak Development Team 150

UX Planet

FEBRUARY 13, 2024

A series of organizations have anchored their business strategies on the premise of being able to deliver web based products in an automated way, with solutions that include a series of easily implemented components and add-ons that their clients can customize to fit their own needs.

User Testing 87

User Testing Research Software Technical Review Systems Review 87

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. Katie van Zyl, Director of Product Management at GoDaddy.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Split

MARCH 25, 2020

With the Walmart Grocery app, customers shop on their phones and then just swing by the nearest Walmart to have the groceries loaded in the car. GoDaddy explains why they chose Split to Improve Customer Experience with Experiments. That puts their reach within 10 miles of 90% of the US population.

Research Software 56

Research Software User Testing Product Research Customer Experience 56