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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

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How to Perform A Product Feature Analysis

Userpilot

Review feature usage data. For example, Slack needs instant messaging to be called a collaboration app. For instance, Userpilot’s detailed analytics dashboards make it easy for any SaaS product team to get granular with user behavior data and extract actionable insights. Usability features. Power features. Niche features.

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WalkMe vs. Whatfix – the Ultimate Comparison Guide + a few alternatives

Userpilot

Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. Communicate with users via in-app messages and notifications.

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Net Promoter Score Definition: Your Key to Customer Loyalty Insights

Userpilot

Userpilot lets you create and style your NPS survey, add qualitative follow-up questions to get more context, select when and to whom to trigger the survey, localize content through translations, and view all the reports in one dashboard for further analysis. Get a Userpilot demo now to create your own NPS dashboard.

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Is M365 Down? – Proactive Alerting for Microsoft Azure Outages

eG Innovations

And at 08:15 AM the @MSFT365Status account confirmed the issue was (probably) a wider issue in the underlying Azure networking stack, stating “We’ve identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps. Consider publishing eG Enterprise dashboards monitoring key services.

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Real-Time Analytics: How to discover product insights faster

The Product Coalition

Gartner differentiates between two kinds of of real-time analytics: On-demand real-time analytics waits for a user to request a query and only then provides the analytics results Continuous real-time analytics analyzes data continuously and sends alerts to users whenever certain events happen. What is real-time analytics?

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14 Real-Life Product Adoption Examples for Every Stage of The Customer Journey

Userpilot

They're important for software development to get early feedback, but they usually don't stick around. In this case, Slack keeps its ad messages simple by giving you a clear benefit upfront. Now, they are reviewing it and comparing it with your competitors to see if you're worth it. They include: Innovators.