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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. This proactive support system improves the customer experience, which increases customer retention. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team.

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New Course: Mastering Product Management

Sachin Rekhi

For years now loyal readers have been asking me to package up my learnings on product management into a cohesive course on the subject. So in 2020, I took a survey of all the available product management courses out there. There were plenty of courses introducing product management to those new to the role.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth.

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Navigating the future financial landscape

UX Planet

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

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Top 12 Product Adoption Software in 2024

Userpilot

Product adoption software is the lifeblood of the modern product management process. Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product adoption software? Analytics dashboard : Track all your adoption-related metrics in one simple dashboard.

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Utility Eats Value for Breakfast: About Diminishing Marginal Utility

The Product Coalition

I also thank Product Coalition founder Jay Stansell, who has provided a trustworthy and collaborative product management education environment. Why is change management in enterprise software so hard? I interviewed up to ten internal super users who would each review one hundred and twenty SharePoint documents a day.

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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

Instructional design software should be used to educate people on a general topic – like corporate training, product training, or academics. Authoring tools are designed to educate people on a general topic with eLearning courses. Dashboards and analytics to track learning and engagement. Userpilot review on G2. “We