Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Product Research 71

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Customers expect a personalized experience.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Research Software 89

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 83

Feedback Software Analytic Tools Customer Experience Customer Feedback 83

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. Start improving user experience and usability with user research.

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. The value proposition is the summary of the positioning strategy. It highlights the benefits of the product and its advantages for the prospective customer. Check if you’re targeting the right customers. Book the demo !

User Testing 86

User Testing Product Research Feedback Software Analytic Tools 86

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 86

Data Visualization Feedback Software Product Research Analytic Tools 86

Userpilot

MAY 31, 2023

It helps you do the following: Make data-driven decisions based on real data from quantitative and qualitative feedback instead of assumptions. Gain actionable insights by analyzing data and identifying trends, patterns, and pain points from customer feedback. These questions often involve rating scales.

Data Visualization 80

Data Visualization Feedback Software Customer Feedback User Testing 80

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions.

Customer Feedback 77

Customer Feedback User Testing Customer Satisfaction Customer Experience 77

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 80

Data Visualization Feedback Software Analytic Tools Customer Experience 80

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Let’s dive in!

Feedback Software 89

Feedback Software Product Research User Testing Customer Feedback 89

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 73

Embedded Analytics Data Visualization Analytic Tools Feedback Software 73

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

JANUARY 3, 2023

Churn risk is the possibility that a customer will stop doing business with you. Identifying churn helps to: Improve retention and increase your base of loyal customers. How to identify churn risk signs hiding in your product: Talk to your customer success team. Collect user feedback at every stage of the customer lifecycle.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 84

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 83

Feedback Software Customer Experience Research Software Customer Feedback 83

Userpilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Of the 60 users, only 30% subscribed to the premium plan.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Experience 86

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable. In this article, we’ll break down the feedback analysis process. What is Customer Feedback Analysis?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. Next, you have to dig into your potential customers: Who are they? What are their challenges and pain points ? Sample user persona for a product marketer. What are their motivations?

Product launches 95

Product launches Product Research Data Visualization Research Software 95

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 93

Data Visualization User Testing Customer Experience Customer Feedback 93

Userpilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. Plan user interviews and focus groups. Close the feedback loop.

Product Research 76

Product Research Data Visualization User Testing Customer Feedback 76

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 66

Feedback Software User Testing Customer Feedback Analytic Tools 66

Userpilot

APRIL 3, 2023

Whether good or bad, customer feedback benefits your business in many ways. Attention to user sentiment transforms your company into a customer-centric business, setting it up for continued success. In this article, you'll learn: What customer feedback is. What is customer feedback?

Customer Feedback 77

Customer Feedback User Testing Feedback Software Product Research 77

Userpilot

FEBRUARY 20, 2024

Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. Find product-market fit : By analyzing user interactions, feedback , and needs, you’re better positioned to tailor your product to meet those demands more precisely, enhancing product-market fit.

Data Visualization 87

Data Visualization Feedback Software Research Software User Testing 87

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 89

Product Research Customer Satisfaction User Testing Customer Feedback 89

Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 79

User Testing Customer Experience Data Visualization Customer Feedback 79

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? TL;DR Pop-up surveys are unobtrusive surveys that appear on a web page with short, simple questions that provide feedback on customer thoughts. Book a demo to learn more! What is a survey pop-up?

Product Research 86

Product Research Feedback Software Data Visualization Analytic Tools 86

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? .

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

Userpilot

JANUARY 26, 2023

How to improve your NPS score to get more loyal customers. TLDR; The NPS score measures customer loyalty – it asks how likely they are to recommend the product to their friends or network. Detractors (0 to 6) – These are unhappy customers with a negative sentiment toward your brand. Let’s get started.

Data Visualization 82

Data Visualization Customer Feedback Feedback Software Analytic Tools 82

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 81

Customer Satisfaction Product Research Feedback Software Customer Feedback 81

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 84

Customer Experience User Testing Customer Feedback Embedded Analytics 84

Userpilot

MAY 17, 2024

While they all serve the same purpose, product (or customer) feedback tools come in different categories, depending on the specific problem they solve. 10 top customer feedback tools Userpilot — The best in-app feedback tool with extensive survey options. Appcues — Best for analyzing in-app customer feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Usersnap

FEBRUARY 4, 2022

We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Drop your existing feedback tool. Because chances are little that it will fit into the workflow of your designers, developers, and customers. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 29, 2023

This data helps understand user engagement so you can make data-driven decisions to boost positive user interactions. Heatmaps help webmasters and product teams create user-centric experiences based on feedback loops. In addition to this, heatmap tools don’t reveal actual user intent. Heatmap example.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Embedded Analytics 78