Intercom, Inc.
MAY 13, 2022
Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. Customer relationship management dashboards that provide reporting functions. How do call centers work?
Intercom, Inc.
APRIL 7, 2020
Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
AUGUST 18, 2020
In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.
Intercom, Inc.
MAY 12, 2021
. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations. Here are some of our most recent additions.
Intercom, Inc.
JUNE 1, 2021
As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. The results speak for themselves.
Userpilot
APRIL 7, 2024
Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) into different dashboards for their convenience. In a future update, Userpilot will offer dashboard customizability that will let teams house metrics of their choosing.
Folding Burritos
JANUARY 25, 2018
Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. Think about it as either inbound or outbound comms. These are problems that we typically accept as inevitable, but shouldn’t. What’s next?
Expert insights. Personalized for you.
118 
Let's personalize your content