The Product Coalition

APRIL 5, 2021

This will start up Airbyte on localhost:8000; open that address in your browser to access the Airbyte dashboard. In the top right corner of the Airbyte dashboard, click on the + new source button to add a new Airbyte source. It’s a visual analytic platform that makes it easy to explore and manage data.

Data Visualization 109

Data Visualization Analytic Tools Customer Experience Webinar 109

Userpilot

MAY 27, 2024

Your strategy for the “at-risk” segment could include special discounts or better support by offering on-demand webinars. This includes regularly monitoring product analytics metrics to measure progress and visualizing data using analytics dashboards to draw valuable insights. Analytics dashboards in Userpilot.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

Gainsight

MARCH 26, 2024

Katy Filley, Senior Customer Success Manager (CSM) at FloQast , is a great example of this new breed of Customer Success pro. Three Big Things: Lessons From the Field Filley realized early on that having a dedicated Customer Success Management Platform created a lot of advantages for CSMs like her.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization User Testing 52

Intercom, Inc.

JUNE 1, 2021

Managing this influx of customer conversations while still providing efficient, personalized customer experiences is a challenge – especially when 51% of support leaders say that their team has less bandwidth today than ever before. “As So how can you manage a larger volume of queries without needing to add headcount?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Managing churn and customer retention , making sure that users stay with the brand as much as possible. Progressive disclosure example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MAY 20, 2024

Allocate dedicated customer success managers who work together with customers to maximize product value in their unique circumstances and shape future product development. Host events and webinars that provide valuable content and networking opportunities. Features & Events Dashboard in Userpilot. Userpilot NPS dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

SEPTEMBER 30, 2022

Also, offer in-person training and webinars to connect with customers on a human level. On the other hand, digital customer experience (DCX) only refers to the customer’s experience of your brand in virtual spaces or digital channels, such as in mobile apps, social media channels, and your product dashboard.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Forrester Report: The Business Case for Customer Success Management. 6 Steps to Launching Your Customer Health Dashboard. Customer Success Team Management.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Userpilot

FEBRUARY 4, 2023

Using tooltips and running webinars to guide customers can help you drive feature discovery. NPS analytics dashboard – Userpilot. Initiative example #2 Run webinars to educate customers on feature use cases One of the useful examples of strategic initiatives to drive feature discovery is hosting retention webinars.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Mixpanel

AUGUST 23, 2023

Note: This is an example dashboard, not real Mixpanel company data. Note: This is an example dashboard, not real Mixpanel company data. It displays key information like the percentage of accounts that are healthy, health percentages by region, or health percentages by customer success manager.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

JULY 17, 2023

There are a few reasons why data analytics in customer experience management is so crucial. Visualize collected data with different dashboards Once you’ve collected data on metrics like customer satisfaction score, lifetime value, and churn rates then it’s time to visualize everything using different dashboards.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JANUARY 9, 2023

For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. You can provide this guidance via customized educational resources like personalized videos and webinars. Userpilot webinar slideout. Pendo user onboarding dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JANUARY 24, 2022

For example, if you’re using a project management tool: Wow Moment : you log in for the first time and see all the features you dreamed of, complete with a really intuitive UI. Activation : you build your first project management board and schedule a task for your employee. Why is creating Wow Moments valuable? Conclusion.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Gainsight

SEPTEMBER 14, 2023

When posed with that question, you should be able to open up a customer dashboard to quickly see areas where the company excels at delivering value, and also some areas where it can improve. Platform usage data rounds out the quantitative approach, offering valuable insights into user behavior and engagement trends.

User Testing 52

User Testing Data Visualization Feedback Software Customer Feedback 52

Userpilot

APRIL 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. But the tool requires the user to go through several activation points both in the web app and the mobile app.

Research Software 96

Research Software Reporting Tools Data Visualization Software Review 96

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. By embedding different content types, such as video tutorials or webinars , you will cater to users with different learning preferences. Let’s get right to it!

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

NOVEMBER 30, 2022

Provide a flexible onboarding experience , use targeted tooltips to drive attention toward new features, deliver personalized customer service, leverage localization wherever you can, or let customers build their own bespoke dashboards. Why is building a personalized customer experience important for product managers? Modals (i.e.

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Gainsight

AUGUST 24, 2020

CSMs at SaaS companies could leverage tech-touch to quickly and effectively manage smaller accounts or their long-tail customers. At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. Other 1:many channels. The next step?

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Intercom, Inc.

JULY 31, 2018

It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. Until now, our app store has lived behind closed doors within the Intercom product dashboard. We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Userpilot

JUNE 26, 2023

Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email. Other tools, like Userpilot , display all the data you need in dedicated dashboards so the amount of work you have to do manually is very limited. NPS dashboard in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JUNE 29, 2023

HubSpot offers customer relationship management (CRM) software solutions for businesses. Salesforce, Zendesk, and ChatSpot are the best for customer relationship management. Slack, Unito, and Asana are the best for team collaboration and project management. Define lists for new leads who come from a particular webinar.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

MAY 6, 2024

The profile is used to manage their identity, roles, and access rights. Webinar participation. The dashboard provides an overview of basic information about the individual’s identity and their in-app activity. A user profile is a collection of data and settings linked to an individual product user. Social media listening.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Airship.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

MARCH 21, 2024

Customer lifecycle management helps you sustain growth by building a loyal customer base over time. HubSpot : Integrates with Userpilot for personalized marketing campaigns based on in-app engagement, enhancing lifecycle management. Why is customer lifecycle management important? Creating in-app surveys with Userpilot.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

OCTOBER 2, 2019

You’re then taken to the dashboard. Demio is a webinar hosting service, designed to make it even easier to share your webinars with the world. There’s a webinar set up for you to join. When you join the room, a Demio employee explains via video that this is an example of the kind of webinar you can host.

Customer Experience 99

Customer Experience Onboarding KPIs Webinar Data Visualization 99

Userpilot

MARCH 17, 2022

This can be done through live webinars or 1-on-1 calls. This can be webinars , 1-on-1 calls, or other types of resources with the sole focus of giving end-users a deeper understanding of the product. In the next step, you are guided by an interactive walkthrough that encourages you to take action; create a dashboard in this case.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Gainsight

APRIL 2, 2021

I spoke with Kari Ardalan, Senior Manager of Customer Success Scaled Operations, who walked me through how her department succeeds. She was a field Customer Success manager with over ten years in CS. The first is program management. Like many in CS Ops, Kari found her role unexpectedly. The whole process took about a year.

Data Visualization 52

Data Visualization Customer Feedback Feedback Software Customer Experience 52

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Reporting Tools 93

Userpilot

FEBRUARY 26, 2023

Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. It provides customer success managers (CSMs) and teams with directions that ensure consistency and accuracy regardless of the customer involved.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. On top of that, our Customer Education team is building the Miro Academy where people can find video courses and webinar recordings to help them learn how to use the product.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JANUARY 17, 2023

An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Include diverse content formats such as articles, video tutorials , and webinars that caters to everyone’s learning style. How to decrease time to value? Value delivery.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. What’s the difference?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

FEBRUARY 26, 2023

Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. Mixpanel dashboard homepage. Why do product managers need Mixpanel Analytics? You can use them to announce new features , invite users to webinars, and drive product adoption.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

ProductPlan

MAY 17, 2022

But one consistent thread is the major role they play in managing the product stack of tools. Check out our webinar: Do We Even Need Product Ops? Portfolio Management Tools. Tools like Dragonboat make the life of a product operations manager much easier and, by extension, improve a lot of related processes as well.

Data Visualization 52

Data Visualization Research Software Reporting Tools Analytic Tools 52

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. CSM enablement and change management. Process development.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52