Userpilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. They also offer feedback features and analytics to support data-driven decision-making. Reducing time to value is essential for user retention and product adoption. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 20, 2024

Here are the steps to perform a customer sentiment analysis: Invest in sentiment analysis tools to gather and analyze feedback accurately with features like real-time analysis and multi-source integration. Collect customer feedback through in-app surveys like NPS , CSAT , and CES surveys to capture timely and relevant insights.

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product. Userpilot can help.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Productivity pain points happen when customers want more efficiency from a product.

User Friction 83

User Friction Customer Experience User Testing Product Research 83

The Product Coalition

MARCH 13, 2023

By Tremis Skeete , for Product Coalition How do you know when a digital product is “done?” Product development teams ask this question, not because we want to end the work. That’s why it’s good to find the answer and understand what the “end” version of a product should look like. Review and test mockup with stakeholders.

Data Visualization 118

Data Visualization Reporting Tools Systems Review Feedback Software 118

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. There are three important steps in digital transformation: define and map the customer journey, identify automation opportunities , and continually test and improve your digital CX. Then, make product improvements based on what the data says.

Customer Experience 85

Customer Experience User Testing Customer Feedback Embedded Analytics 85

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 90

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 90

Usersnap

FEBRUARY 4, 2022

Collecting feedback is (kinda) easy. Managing feedback isn’t. How to set up your feedback workflow. 8 Tips on managing feedback. The basics: Keep your feedback workflow transparent. Set up a browser-based user feedback tool. Embed a feedback button on your website. Not ideal for productivity.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

JUNE 22, 2021

When new users drop off, product metrics suffer. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 23, 2023

Are you aiming to become a product analyst? A product analyst needs to be able to utilize data strategically, but their job description doesn’t depend on data science degrees anymore. This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth.

Data Visualization 78

Data Visualization Reporting Tools Analytic Tools Research Software 78

Userpilot

NOVEMBER 17, 2021

Wondering if WalkMe product tours are worth the hype? After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive? Definitely.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Using checklists and interactive walkthroughs to drive product adoption. Using surveys like the NPS survey to collect user feedback and identify areas of improvement.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Read on to learn how to properly introduce users to your product and drive retention, loyalty, and revenue growth.

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 91

Userpilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. Dashboards and Analysis.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Software Review 84

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them.

Analytic Tools 101

Analytic Tools Feedback Software User Testing Customer Experience 101

Userpilot

APRIL 12, 2023

An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success. Adoption goals describe events completed by the user that tell you they’ve adopted the product. After implementing the techniques, track their effectiveness with product analytics and user feedback.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Userpilot

DECEMBER 22, 2022

Common reasons for churn: Product-market fit failure. Product pricing plan weak points. Use exit surveys to collect customer feedback and understand the reasons behind churn. P/M failure means you’re attracting customers that can’t find value in your product, hence they drop off early in the customer journey.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software User Testing 85

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Lenny Rachitsky

MARCH 5, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Q: How do you hit #1 on Product Hunt? Product Hunt is one of the most effective ways to get early users for a product. Below, Leo shares the seven things you need to get right to win on Product Hunt, and five myths.

Startups 117

Startups Feedback Software Onboarding KPIs Technical Review 117

Userpilot

JANUARY 27, 2021

But before we dive into the results, let’s start from what you’re told never to do as a researcher – a huge piece of anecdotal evidence … Not that long ago, I had “the” conversion with one of my research friends. stick to Windows) or buy a MacBook Pro and possibly become more productive.

Research Software 94

Research Software Feedback Software User Testing Data Visualization 94

Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? This article will help you develop and finetune your product manager resume, present your skills in the most favorable light, win the attention of the hiring managers, get interviews, and ultimately land your dream job.

Data Visualization 87

Data Visualization Analytic Tools Technical Advisors User Testing 87

Userpilot

NOVEMBER 15, 2021

Product Fruits may be cheap but the UI is too clunky to use effectively and it doesn't have enough flexibility to support SaaS companies as they grow. UserGuiding is a no-code tool for user onboarding. NPS surveys. Doesn't support fully interactive product tours. What is UserGuiding? Userguiding features.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 84

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

The Product Coalition

OCTOBER 5, 2020

Building great products is hard. It’s even harder when product managers and engineers are bogged down with work that distracts them from their highest leverage activities of identifying problems and building products people want to use to solve those problems. What Is Product Operations? Product health tracking.

Embedded Analytics 146

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 146

The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. NFT dashboard/Storefront The NFT dashboard is a display for all the digital assets in the marketplace, open for the users to trade them. The blog discussed is just the tip of the iceberg. Closing Thoughts!

Data Visualization 116

Data Visualization Technical Review Systems Review Software Review 116

Intercom, Inc.

APRIL 7, 2020

Our new research reveals the impact it’s had on these teams. ” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. With customer care more important than ever, how are support teams adapting to this new uncertain reality?

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JUNE 28, 2023

Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Get a demo now!

Onboarding KPIs 73

Onboarding KPIs Feedback Software User Testing Analytic Tools 73

Userpilot

JUNE 9, 2022

Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Therefore, anyone can use any software immediately without prior knowledge or specific skills.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

SEPTEMBER 9, 2021

Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. Customer Feedback Loop” Image source.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

JANUARY 23, 2023

Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Celebrate product milestones with celebration modals.

Customer Experience 91

Customer Experience Analytic Tools Feedback Software Data Visualization 91

eG Innovations

JUNE 7, 2022

The consoles, dashboards and reports associated with a monitoring platform are relied upon by organizations within critical business processes and relied upon by individual employees to perform specific tasks and roles. Depending on which industry you are in, you may have to comply with industry standards, such as HIPAA, SOX, etc.,

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Software Review 52

Indicative

MARCH 12, 2021

The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. That means SaaS product and marketing teams need to shift their focus toward product adoption. A Framework for Driving Product Adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Userpilot

AUGUST 18, 2022

Customer experience has a major impact on customer behavior and product growth. In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. TLDR; Customer experience (CX) is the overall impression that customers have when interacting with your product.

Feedback Software 92

Feedback Software Data Visualization Embedded Analytics User Testing 92

The Product Coalition

JULY 11, 2019

I often like to frame product development as 3 buckets?—?Past, What have we achieved this sprint and how is our product health looking right now? me personally I’m a huge fan of physical and love to divide the product team’s space into these buckets. The almighty Product Team wall! essentially from discovery to release.

Presentation 87

Presentation Product Research Software Review Data Visualization 87

Userpilot

DECEMBER 14, 2021

Launching a new product in the market can definitely be nerve-racking. Getting the launching strategy right, creating a market buzz, getting people to notice and talk about your product, and giving value to the customers can all be overwhelming. What if the product made with so much effort gets totally ignored?

Feedback Software 89

Feedback Software Research Software User Testing Customer Feedback 89