Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base.

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Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

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Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. What are engagement tools?

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Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out! Userlane Reviews.

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Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. We live in an era of big data. What is Customer Analytics Software?

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Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Let’s dive in for details!

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Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. The Ansoff Matrix of Growth Strategies.

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Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. Only Pro and Enterprise subscribers have access to it. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

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Gainsight

JUNE 7, 2022

Enterprise organizations are leading many of these operational innovations. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future. Data Needs Centrality and the Right Team to Scale. It’s not just data. Drive Growth from Product Qualified Leads.

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Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing.

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Userpilot

NOVEMBER 16, 2022

There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs. One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs.

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eG Innovations

MAY 28, 2021

WorkSpaces eliminates the need to procure and deploy hardware or install complex software. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

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Gainsight

MAY 23, 2023

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. ” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos.

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Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Userpilot

JUNE 30, 2023

Userpilot’s resource center editor is a tool enabling you to customize your resource center, giving you the ability to edit and change various aspects (everything from the icon, to the default language, to which modules are added and displayed, and more). Resource centers are available on both the Growth and Enterprise plans.

Analytic Tools 98

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Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. And that is because data nowadays is everything. Especially in business.

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eG Innovations

MAY 28, 2021

WorkSpaces eliminates the need to procure and deploy hardware or install complex software. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 52

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Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

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TIBCO - Thought Leadership

DECEMBER 18, 2017

Machine learning “is a current application of AI based around the idea that we should really just be able to give machines access to data and let them learn for themselves.”. Artificial intelligence and machine learning allow us to sift through data at a speed unmatched by humans and to accurately learn from it.

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eG Innovations

JULY 17, 2020

eG Enterprise Features in Focus Series. One of the hidden gems within eG Enterprise is the ability to perform remote actions and automated tasks using built-in functionality. What level of availability and performance data is displayed and what tasks/actions might be required?

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Reveal

JUNE 27, 2022

Reveal Embedded Analytics. It’s hard to believe that many organizations in today’s data-driven world are still struggling to make use of the vast amounts of data they possess and that for most, accessing and analyzing data remains a distant goal. The Do’s of Embedding Analytics Into Your Apps.

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Usersnap

AUGUST 20, 2021

Well, you thought you had actionable insights, but then the end result was a big floparoo? Customer feedback is the lifeblood of your business. It’s the voice, emotions, and insights of how your customers experience your product. You can collect customer feedback in a variety of ways: Messenger tools Social media Email.

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Userpilot

NOVEMBER 30, 2021

In this post, we’ll break down the pros, cons, features, and pricing of using Appcues vs Userlane; plus, we’re throwing in an alternative onboarding and engagement tool that could be perfect for you! Appcues is one of the more expensive tools, clocking in at $879/mo paid annually (its cheaper plan only includes five user segments).

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Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Below are some of our learnings, as well as approaches and practices that product managers can look at as they start thinking about the integration of their SaaS software.

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Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

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Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

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Iteratively Blog

JANUARY 10, 2021

“Data is a team sport” is something we believe strongly in and talk about often at Iteratively. Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. In short, in a data-led company analytics involves almost everyone. PM: Let me ask data team. ?????

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Reveal

AUGUST 17, 2022

Reveal Embedded Analytics. Among all embedded analytics products on the market, Tableau is certainly one of the most popular BI tools for analyzing, visualizing, and working with data. Tableau has been helping businesses to transform raw data into valuable insights for more than 16 years.

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Userpilot

MAY 12, 2024

TL;DR Product Fruits is a platform designed to help you tackle issues related to software adoption. With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. The platform provides insights into successful practices, guiding you toward steady business growth.

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Reveal

JULY 19, 2022

Reveal Embedded Analytics. As a business owner or manager, it’s natural to want your business to run smoothly and efficiently. When it comes to embedded analytics a lot of business owners and managers use white labeling software that helps them build trustful and loyal relationships with their valuable customers.

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Userpilot

MAY 12, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

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Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. Let’s get started!

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Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

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The Product Coalition

JULY 3, 2018

Help Saas app owners to provide more efficient self help resources to their users. Support Hero is self-service knowledge base that helps companies educate their clients. Most small software companies can’t afford offering 24/7 customer support. With Support Hero, you can embed your Help Center within your app.

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Userpilot

JULY 31, 2023

How does it compare to other similar tools? WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe Surveys allow you to collect customer feedback , including NPS data. What is WalkMe?

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Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

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Modus Create

APRIL 13, 2022

There were multiple sessions and discussions on modern practices, ways customers use and benefit from Atlassian tools. . Atlassian also used the event to share new announcements about their tools and platform. Atlassian intends to make Atlas the go-to tool for internal company updates. . Atlas — The New Teamwork Directory.

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