UserVoice

APRIL 4, 2017

The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 82

Data Visualization Research Software User Testing Product Research 82

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies. Deliver proactive customer service by using analytics to prevent issues.

Customer Experience 84

Customer Experience Analytic Tools Feedback Software User Testing 84

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research 91

Product Research Feedback Loop Feedback Software User Testing 91

Usersnap

MAY 17, 2023

We’ve all faced the frustration of trying to make sense of a web page cluttered with text and visuals. The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 81

Feedback Software Research Software Analytic Tools Product Research 81

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MAY 10, 2023

TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. AI tools like Tobii and Affectiva help teams with usability testing by tracking user eye movements and interpreting their emotions.

Artificial Inteligence 77

Artificial Inteligence Feedback Software Research Software Analytic Tools 77

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. 13 AB testing mistakes companies are making: Thinking that A/B tests work for testing landing pages only: It doesn’t. Avoid this.

Product Research 80

Product Research User Testing Analytic Tools Data Visualization 80

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Enhance visual design with videos and images to boost engagement.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

The Product Coalition

MAY 25, 2021

The value of a test kitchen when creating a product is immense. The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. So, what does a product test kitchen look like? There are essentially two different types.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. NYT’s page navigation.

Feedback Software 91

Feedback Software Research Software Data Visualization Product Research 91

The Product Coalition

APRIL 17, 2023

However, generative AI, a relatively new area, has become a game-changer in data generation and content creation. Generative AI develops new data that resembles existing data while adding distinctiveness to it using machine learning techniques. To produce fresh data, each of these models employs a distinct approach.

Generative AI 117

Generative AI Feedback Software Research Software User Testing 117

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

Userpilot

AUGUST 10, 2023

TL;DR Product discovery is the process of researching customer problems that need solving and developing solutions they’re ready to pay for. Product discovery helps organizations mitigate risks and use resources well by ensuring product ideas are well-researched and validated. Let’s get right to it! That’s step 6.

Product Research 80

Product Research Analytic Tools Feedback Software Research Software 80

UserVoice

JULY 4, 2019

Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. Data Analysis and Visualization Tools for Product Management.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Customer feedback is the process of gathering feedback from customers after they have used your product or service.

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. First, you need to research your audience and the available framework options. A good growth strategy is also data-driven. This means collecting feedback data to measure customer satisfaction.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. Test everything! so our customers probably will not react either.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

JANUARY 20, 2024

Be specific, use data , not assumptions or speculations, and refrain from jumping to conclusions about possible causes. Collecting data about the problem’s nature and its extent is key to making informed decisions. Based on the data, formulate hypotheses on potential causes. Iterate on the feedback if necessary.

Feedback Software 100

Feedback Software Analytic Tools Research Software User Testing 100

Userpilot

SEPTEMBER 10, 2022

The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app.

Customer Feedback 78

Customer Feedback Product Research Feedback Software User Testing 78

Userpilot

JULY 5, 2022

Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. What is incremental innovation?

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Product Research 86

Product Research Feedback Software User Testing Customer Feedback 86

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? How to use NPS data to make product improvements. Here are some best practices for creating and distributing NPS surveys: Segment users to make sure you are collecting data from the right customers. What is a good NPS score?

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. Why is customer research important? reported ICP. sources of feedback. reported ICP.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. CSAT is designed to gauge customers’ opinions on the business brand, product/service, and customer support.

Product Research 81

Product Research Customer Experience User Testing Customer Feedback 81

Userpilot

APRIL 8, 2024

Following the right SaaS growth strategies can make a difference in how your business evolves and survives. TL;DR A SaaS growth strategy is a comprehensive plan designed to increase a company's user base, revenue, and market presence. There are 2 main types of growth strategies for every SaaS business: Product-led growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Usersnap

APRIL 2, 2020

This makes it crucial that you work on improving your product or service, as well as providing a better experience for your customers. To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve. What is a customer feedback tool.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Userpilot

DECEMBER 22, 2022

How to implement it in your SaaS? We also explore different ways of collecting user feedback to inform the process. Product ideation is a customer-centric process that aims to translate user research insights into actionable ideas for improving the product. Next, they generate ideas and test them to select the best ones.

Product Research 91

Product Research User Testing Feedback Software Research Software 91

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Why is customer feedback important?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not performing user research on your target audience User research forms the foundation for building effective products. Not testing your MVPs can lead to: Building the wrong product.

User Testing 81

User Testing Feedback Software Research Software Product Research 81

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Customers are more likely to stick with a company after receiving excellent customer service.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Usersnap

APRIL 2, 2020

This makes it crucial that you work on improving your product or service, as well as providing a better experience for your customers. To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve. What is a customer feedback tool.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52