article thumbnail

Willingness to Pay in SaaS: Definition, Calculation, Factors + More

Userpilot

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

article thumbnail

How we run project retrospectives at Intercom

Intercom, Inc.

The definition of insanity is doing the same thing over and over again, but expecting different results. We share feedback with each other all the time, not just for bi-annual or annual reviews. As the saying goes, the definition of insanity is doing the same thing over and over again, but expecting different results.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Ultimate Guide to SaaS Product Education

Userpilot

This should start as soon as the customer gets their hands on the product. Self-service. Customers expect product information to be readily available all the time. And there's no need to make them wait because it's easy to build self-service solutions which offer contextual and timely support.

article thumbnail

Top 4 Customer Analytics Software Solutions for SaaS businesses

Userpilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

article thumbnail

Track feature requests & read customer feedback on Slack: what we do at Usersnap

Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. We at Usersnap believe the voice of customers should be the driver of product development. But how to do that so that it’s frictionless for the users and manageable for you? Step 2: Embed it to your product.

article thumbnail

Who should really own your tracking plan?

Iteratively Blog

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The product team has defined the goals and metrics for this new feature and will have a view of what event tracking is needed to measure those metrics. Start by putting analytics front and center.

article thumbnail

Establishing a market-led culture with a Product Management framework

BrainMates

After hearing Rich Mironov talk about the slippery slope of sales-led companies , they decided to learn about Product Management. Immediately after the course, the company invested in six months of organisational product coaching with myself, Brainmates’ New Zealand Product Coach , to help embed the new product mindset.