Remove Definition Remove Strategy Remove Systems Review Remove Technical Advisors
article thumbnail

Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

article thumbnail

Product Manager CV Template – How to Create The Perfect PM resume? [+ tips from experts]

Userpilot

Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. So while many companies may not require covering letters, you should definitely take the opportunity to submit one if you have a chance. Show off your Product Manager (technical) skills.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Getting rid of friction. A lot of organizations don’t do that.

article thumbnail

13 Best Product Management Books to Read in 2021 – Product Manager Must-Reads

Userpilot

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding will teach you a simple six-step strategy used by successful companies like Mixpanel to retain more customers. Definition of user onboarding. 5 out of 5.

Books 98
article thumbnail

How to Avoid Costly Surprises in Connected Product Design

Mind the Product

Make your environmental and safety definitions accurate but restrained. By defining these early in the development process, a product designer can advise you on how to hit your targets, as well as point out things to avoid. Many companies forget that it is advisable to keep product specifications restrained.

article thumbnail

How to be a Great Product Manager According to Experts at Dropbox, Stripe, and Concur

Alchemer Mobile

How do you manage executive expectations, customer expectations, and technical resources? I’ve been kind of actively running away from management roles, and mostly that’s just a factor of the things that I really wanna learn or I just really wanna learn how to be a really, like, kick-ass technical PM. So that’s me.

article thumbnail

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom, Inc.

It’s a lot easier to improve what you can measure, and keeping an eye on these indicators to inform your strategies has clearly paid off – the average CSAT is on the rise, increasing by 11 percentage points compared to last year. That’s why you need to do these internal reviews as well.