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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Read on to learn more.

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Writing a Book: How Continuous Discovery Helped Me Write a Better Book

Product Talk

It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. When I set out to write my book, I was focused on a specific opportunity : “I’m not sure what discovery tactics to use when.” This need is what led me to think about and design the opportunity solution tree.

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5 Funnel Analysis Examples For SaaS Companies (+ Process & Tools)

Userpilot

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Review funnel. Best funnel analysis tools to try Userpilot – Best funnel analysis tool for tracking user behavior. Hotjar – Best for qualitative user behavior tracking. Identify friction areas.

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Product in Practice: Bringing the Discovery Habits to WebMD

Product Talk

A stakeholder would ask a product design team for a mockup and they would groom the tickets for that specific feature with the tech team. “It We also appreciate Sandrine’s candor in admitting that this process hasn’t always been easy. She shares some of the challenges she’s faced and some of the ways she sees discovery being applied unevenly.

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Assumption Testing: Everything You Need to Know to Get Started

Product Talk

I want to change that. How does assumption testing change based on the maturity of the product? It’s one of the highest value activities we can do. And sadly, most product teams don’t do any assumption testing at all. And those that do, don’t do nearly enough. What is an assumption? How should you make decisions based on your results?

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13 Conversion Rate Optimization Trends for SaaS in 2024

Userpilot

If you need to improve your product’s conversion rates, book a Userpilot demo today to get started! This can include real customer experiences, testimonials, online reviews, success stories, social media comments, and more. AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions.

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UX Research Process: A Step-By-Step Framework

Userpilot

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. That’s whose problems you want to solve, Based on goals and audience, select a range of research techniques, like surveys , interviews, or user behavior tracking. Book the demo! Why is it important? What are its stages?