ProductPlan

DECEMBER 18, 2019

If we add X, the user gets Y, and this KPI improves Z. If we add A, the user gets B, and that KPI improves C.”. Without entertaining the downsides to our decisions, our prioritization process has large blind spots. Customers and executives are always coming up with another fantastic item for our product development to-do list.

KPI 52

KPI Weak Development Team Customer Experience Travel 52

Alchemer Mobile

NOVEMBER 25, 2019

So fundamentally fix problems, to build new products, to take customers who had unfortunate experiences and to solve them, whether it’s customer service and customer care or it’s actually feature development. Added additional functionality for Fright Fest and their Holiday in the Park, entertainment sections, added my photos.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Product Talk

DECEMBER 6, 2023

It’s not possible to develop a rich understanding of an opportunity space for multiple outcomes at the same time. The better we understand our customers’ unmet needs, pain points, and desires, the easier it will be to develop successful solutions. Disneyland entertains me; ice cream is delicious; mountain biking is fun.

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Developers can in turn meet those needs with deliverable features. Adjacent Users.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What is Agile?

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. 1) Inclusion within the product development process. Centralized UX teams are decreasing as more UXers are embedded throughout the product line.

User Testing 91

User Testing Product Research UX Data Visualization 91