Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets.

User Testing 93

User Testing Data Visualization Feedback Software Research Software 93

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. Increased retention.

User Friction 97

User Friction Customer Communications Analytic Tools Feedback Software 97

The Product Coalition

APRIL 8, 2024

Curiosity and Problem-solving As a technical support agent, you’re curious about customer problems and deeply investigate to get to the bottom of the issues and find solutions. Instead of solving problems one customer at a time, you’ll solve bigger problems that impact an entire user base. There’s always a downside.

Product Management 108

Product Management Product Manager Customer Experience User Friction 108

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Experience 94

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Mixpanel

FEBRUARY 16, 2024

When you’re deep in product development, it can be surprisingly easy to overlook who you’re making your product for. This sounds pretty obvious, but understanding your product’s users is often easier said than done, especially when you’re building for multiple different personas. Here are a few ways we do it.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 84

Data Visualization User Testing Analytic Tools Customer Feedback 84

Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.

Product Research 295

Product Research Research Software User Testing User Friction 295

UX Planet

JANUARY 18, 2024

This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. What is UX Research in Design?

Data Visualization 82

Data Visualization User Testing Research Software Product Research 82

Userpilot

MAY 1, 2024

TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences.

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Product Research 85

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

APRIL 16, 2024

Create data-driven product strategies – End-user behavior analytics takes the guesswork out of product development. Whether you want to release a new feature or launch an upgrade, you can use a ton of data to make user-centric decisions. Implementing suitable improvements to minimize friction can drive user satisfaction.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 81

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 81

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Product Talk

FEBRUARY 1, 2023

It helps you keep track of your high-level outcomes , the unmet needs, desires, and pain points (or what I collectively refer to as “ opportunities ”) you’re hearing about from customers, the solutions you’re considering, and sometimes the assumptions you’ve identified and tests you’re running to validate those assumptions.

Product Research 187

Product Research User Friction User Testing Customer Experience 187

Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it?

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Roman Pichler

DECEMBER 7, 2021

Second, it has to be feasible to develop it. Third, it has to generate sufficient business benefits to justify developing it. Fourth, it must not cause any harm to its users, the wider society, and the planet. Such a product is also referred to as a painkiller , as it addresses a problem or pain point.

Artificial Inteligence 241

Artificial Inteligence Vision Wireless User Friction 241

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies.

Data Visualization 77

Data Visualization Analytic Tools Product Research Feedback Software 77

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

Feedback Software 83

Feedback Software Analytic Tools Product Research User Friction 83

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

The Product Coalition

NOVEMBER 29, 2021

I have consolidated some widely used practices in this article across all four phases - Discover, Develop, Deployment, and Maintenance - of the agile product life cycle. Discovery (D) D&F is an important part of the framework and kind of an entry point for the product life cycle to address changing ecosystems and market dynamics.

Data Visualization 167

Data Visualization Feedback Software Agile Product Research 167

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. Hotjar — for recording user behavior in-app.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

MAY 30, 2023

Good user personas are critical to any successful product marketing campaign. They help you decide what product or service to prioritize, streamline your advertising and marketing, and better connect leads with their goals and pain points. Put simply, user personas impact your entire business model.

Data Visualization 96

Data Visualization Analytic Tools Research Software User Testing 96

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. In contrast, the exit rate refers to the percentage of users stopping their journey on a particular page.

Analytic Tools 93

Analytic Tools Data Visualization Onboarding KPIs User Testing 93

Sachin Rekhi

AUGUST 1, 2016

When you start your career in product management you tend to be largely focused on the science: how to effectively do customer research, run an A/B test, manage a sprint, write a spec, and so on. Today I wanted to dive into one such critical aspect of the art behind product management, which is developing user empathy.

User Testing 141

User Testing Customer Experience Customer Feedback Development 141

UX Planet

JANUARY 16, 2024

It illuminates your target audience, their pain points, and desires. This belief makes you disregard market research because you feel you already know everything customers want. Define your target audience: Understand your client’s pain points, desires, demographics, and behaviors. It’s a worthwhile investment.

Branding 94

Branding User Testing Product Research Data Visualization 94

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 85

User Testing Customer Feedback Feedback Software Product Research 85

freshtrax

JUNE 4, 2019

According to Investopedia , a value proposition “refers to the value a company promises to deliver to customers should they choose to buy their product”. To shorten this, Kisa defines a value proposition as, “the reason why customers buy your product.”. Value proposition is “the reason why customers buy your product.”.

User Testing 85

User Testing User Friction Customer Experience Research Software 85

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. Let's start!

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 94

Data Visualization Customer Feedback User Testing Customer Experience 94

Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. What is user engagement?

Analytic Tools 95

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 95

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. TL;DR A persona is a visual compilation of your customer’s problems, emotions, desires, jobs-to-be-done , and goals. Why is creating personas important?

Research Software 92

Research Software User Testing Analytic Tools Feedback Software 92

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97