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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Value-Based Growth in SaaS: Definition, Strategies, and Examples

Userpilot

Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development. Another way to deliver more customer value is by educating them, for example, through product-led webinars. Create a resource center for self-service support.

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Top CX Trends That Are Shaping the SaaS Industry in 2022

Userpilot

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. Customers expect instant fixes.

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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

Userpilot

Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Educate customers with resources in multiple formats like blogs, webinars , or videos. Brand24 dashboard.

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Appcues for Customer Experience: Features, Pricing, and Review

Userpilot

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Are you wondering if Appcues is the right fit for your user onboarding needs or if you should check out other options?

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UserGuiding vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Let’s get started.

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Appcues vs Spekit: Which Is Better for Interactive User Guides?

Userpilot

Moreover, customer adoption tools make it easy to see which version of an interactive user guide performs more effectively with A/B testing. Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics.