Intercom, Inc.

JANUARY 20, 2022

In today’s episode of Intercom on Product, Paul Adams , our SVP of Product, and I reflect on our own shortcomings as we scale – and the makings of a much-needed course correction. We surveyed some of our best people and different managers and leaders in the product and engineering org, and they gave us amazing feedback.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

ProductPlan

MARCH 10, 2023

With this truism in mind, it is the responsibility of the product management team to be in a state of constant discovery of opportunities for user problem-solving, market expansion, and/or competitive differentiation. The key to successful product discovery is to remain focused on problems that need to be solved.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Product Innovation Educators

MAY 24, 2021

Today we are discussing how to price products, helping you avoid common mistakes and sharing steps to make your pricing smarter. He is the Head of Product Marketing at Narvar, an enterprise-grade customer engagement platform for retailers. We’re differentiating by allowing a lot of PMs to collaborate.

Product Research 62

Product Research Differentiation Customer Feedback Data Visualization 62

ProductPlan

MARCH 5, 2021

For this entry-level product role, hiring managers are looking for candidates who understand what product management is. Background preferences for this role include product marketing experience or project management experience. Performing validation testing of production releases, bug fixes, and feature requests.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Intercom, Inc.

NOVEMBER 25, 2019

In today’s episode, we discuss the six key elements to an effective product strategy and how to execute it, which we have evolved and adapted from Michael Porter’s famous paper “What Is Strategy?” ” Unique activities : Find the differentiators that make sense for you. Paul: So think about product-market fit.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Intercom, Inc.

FEBRUARY 11, 2021

Ask yourself where your area of innovation is, what’s the thing that differentiates you from other companies. A good way to figure out where to innovate vs. not to innovate is to have a clear mapping of the product landscape. Des: Two years of your roadmap is inherently non-differentiating, right? ” Paul: Exactly.

Feedback Software 129

Feedback Software Reporting Tools User Testing Customer Communications 129

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. I think one point of differentiation in how we’ve built the surfboard team is it’s become really design-led.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

ProductPlan

MARCH 5, 2021

For this entry-level product role, hiring managers are looking for candidates who understand what product management is. Background preferences for this role include product marketing experience or project management experience. Performing validation testing of production releases, bug fixes, and feature requests.

User Testing 98

User Testing Product Research Product Management Product Manager 98

Userpilot

JANUARY 21, 2021

To cut the long story short: a Product Owner is a more specialized Product Manager, focusing on the second part of the product development process (marked in orange below) – the actual * development *: Source: Userjournal.com. The differentiating aspect of a Product Owner from a Product Manager is a Scrum team.

User Testing 96

User Testing Customer Feedback Onboarding KPIs Product Management 96

The Product Coalition

AUGUST 24, 2021

After the crash, venture capital firms started to look for companies that were actually building something worthwhile for customers, rather than spending an enormous amount of funding on things that would bring no significant value to the market. Here the product team should list the exact customer needs they are going to fulfill.

User Testing 146

User Testing Development Customer Experience Product Research 146

svpg

SEPTEMBER 30, 2016

Martina has gone on to have a remarkable career, in both product management and product marketing. Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. What started then became a multi-billion dollar win for both Apple and Microsoft.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

The Product Coalition

FEBRUARY 26, 2022

The engineers and designers understanding of the customer and problem space is paramount and if you aren’t regularly talking to those customers, what do you think happens to the probability of you making a mistake? This isn’t about team productivity mind you, but individual product managers productivity.

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

The Product Coalition

MARCH 26, 2019

Once the problem-solution fit has been identified and your proposed minimum-viable product (MVP) inspires enough confidence in you to move forward to the next step, you start building the product and look for a product-market fit (PMF)?—?the Take Intuit’s accounting product Quickbooks, for example.

Enterprise 60

Enterprise User Testing Analytic Tools Research Software 60

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. But what’s the next?

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

Usersnap

JANUARY 12, 2022

The technical side of products or projects can often be lost on those on the outside. A CPO should be able to clearly explain all technical aspects of a product to stakeholders. When you bring all of the above traits together, you’ll find a leader who has a thorough understanding of what makes a product work. Leadership.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Pragmatic Marketing

OCTOBER 18, 2019

Hello and welcome to the pragmatic Live podcast series where we tackle the biggest challenges facing today's product management product marketing and other market and data-driven professionals with some of the best minds in the industry. Rebecca Kalogeris. So the capability into which buyer and then user personas.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

Hello and welcome to the pragmatic Live podcast series where we tackle the biggest challenges facing today's product management product marketing and other market and data-driven professionals with some of the best minds in the industry. Rebecca Kalogeris. So the capability into which buyer and then user personas.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Business of Software Conference

FEBRUARY 16, 2021

11:22 Mark: And were you considering equity finance at the same time? 15:53 James Avery, Kevel: Yeah, so we we’ve usually been about half and half when we look at like product engineering, and then sales, marketing operations. I always think there’s a couple different products, right? Salespeople.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Andrew Chen

JUNE 25, 2019

If your product requires word-of-mouth to convince most people to start using it, you can engineer more growth by building an incentivized referrals program. product, marketing, engineering, data science, design, content, and finance. What’s your differentiator, and how will you maintain it?

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. But what’s the next?

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40

Business of Software Conference

OCTOBER 23, 2019

I’m the founder of Product Culture which is an organization dedicated to the idea that there are certain characteristics, certain habits of mind, certain ways of acting that really great innovative companies have that propel them to success with product after product. I’ve done a lot of different things.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Our level of investment in product and innovation sets us apart”. Our level of investment in product and innovation sets us apart. So tell us about how you’ve differentiated there.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Amplitude

APRIL 12, 2018

Sandhya: Yeah, yeah, I started my career as an engineer building product and ended up in venture capital, and I worked with really great people at Sequoia Capital and Khosla Ventures and was kind of getting the urge to go back and build product again, and I was noticing a couple of things, right? How did you end up at Amplitude?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Andrew Chen

JUNE 25, 2019

If your product requires word-of-mouth to convince most people to start using it, you can engineer more growth by building an incentivized referrals program. product, marketing, engineering, data science, design, content, and finance. What’s your differentiator, and how will you maintain it?

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Amplitude

APRIL 12, 2018

Sandhya: Yeah, yeah, I started my career as an engineer building product and ended up in venture capital, and I worked with really great people at Sequoia Capital and Khosla Ventures and was kind of getting the urge to go back and build product again, and I was noticing a couple of things, right? How did you end up at Amplitude?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. A marketer could set it up, a product manager could set it up, anyone could set it up.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209