Mixpanel

JULY 21, 2023

As part of the engineering team that helped push our new site into the world, I’d love to walk you through it—with a special focus on the way we married a great design vision with the right tech stack to bring it to life. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

People-First Product Leadership

MAY 6, 2024

In fact, the situation has gotten to a point that mental health is a key differentiator for candidates when evaluating employers, especially for Gen Z - the latest demographics to enter the workforce in large numbers. For example careful questioning can help a developer brainstorm an approach that addresses customer feedback.

Customer Experience 59

Customer Experience Feedback Software Technical Review Customer Feedback 59

Alchemer Mobile

OCTOBER 22, 2019

What Makes a Good User Interface? A perfect user interface can be monochromatic or variegated, stylish or simple. So, what actually differentiates a good UI design from a bad one? Focus on the app’s purpose and end-customer experience. If it’s a maze of buttons that lead to no-return screens, an app can confuse customers.

User Testing 133

User Testing Customer Experience Weak Development Team UX 133

Ask Benny

NOVEMBER 30, 2018

In this article I will try to give some guidelines on how to better achieve that. Start from Vision and Strategy A roadmap must be connected to the company vision and product strategy. Before diving into the initiatives to be achieved, you must have a concrete vision and strategy. Take your time.

Roadmap 133

Roadmap Customer Experience User Testing Vision 133

Ask Benny

JANUARY 25, 2020

On top of that, your roadmap is also your commitment to your customers. In this article I will try to give some guidelines on how to better achieve that. Start from Vision and Strategy A roadmap must be connected to the company vision and product strategy. Hopefully you are also involved in shaping that strategy.

Roadmap 97

Roadmap Customer Experience User Testing Vision 97

Ask Benny

JANUARY 25, 2020

On top of that, your roadmap is also your commitment to your customers. In this article I will try to give some guidelines on how to better achieve that. Start from Vision and Strategy. A roadmap must be connected to the company vision and product strategy. Involve your Stakeholders. Continue with Goals and Metrics.

Roadmap 78

Roadmap Customer Experience User Testing Vision 78

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. Scott says through a lot of research. We know it.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

Ask Benny

FEBRUARY 26, 2019

On top of that, your roadmap is also your commitment to your customers. In this article I will try to give some guidelines on how to better achieve that. Start from Vision and Strategy A roadmap must be connected to the company vision and product strategy. Hopefully you are also involved in shaping that strategy.

Roadmap 74

Roadmap Customer Experience User Testing Vision 74

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

DECEMBER 1, 2018

In this article I will try to give some guidelines on how to better achieve that. Start from Vision and Strategy A roadmap must be connected to the company vision and product strategy. Before diving into the initiatives to be achieved, you must have a concrete vision and strategy. Take your time.

Roadmap 60

Roadmap Customer Experience User Testing Vision 60

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Being open to feedback.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

FEBRUARY 12, 2019

So is research, marketing or sales; but, without a product, there is really no outcome of the whole process. Yes, people like Bill Gates or Steve Jobs were intelligent designers; but what was it that differentiated their working approach from other methodologies ? In fact, customers can be your best asset. This is vital.

Agile 61

Agile User Testing Development Analytic Tools 61

Andrew Chen

AUGUST 10, 2023

What starts as a slow boil – where the team has a well-planned roadmap, and a big vision – becomes a sudden crisis. Yes, of course, it’s when a top line number (like revenue, or active users, or otherwise) stops growing. At its core, a product stalls when its churn catches up with its customer acquisition.

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205