Intercom, Inc.

FEBRUARY 5, 2019

You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. Get your free copy of The Sales Handbook. It’s your company’s competitive advantages codified into an actionable plan for acquiring new customers and growing existing ones.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 92

Analytic Tools Feedback Software Customer Communications Data Visualization 92

The Secret PM Handbook

AUGUST 22, 2016

I deal with: Customers – finding their problems and listening to their product feedback. Markets – my segments, their problems, and how to reach them with my solution (and if they are big enough for me to make money). If a tool really cared about product managers, it would understand: We have customers.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

The Secret PM Handbook

SEPTEMBER 16, 2016

Who the product is for (the market). Why my product is a better choice for you (the differentiators). It gives you a structure for your thinking and research. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. What are the four components?

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Secret PM Handbook

MAY 18, 2017

Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. If we don’t put the knowledge in, the our users have to figure it all out themselves. IFTTT (example recipes, that are then augmented by shared customer recipes).

Research Software 150

Research Software Data Visualization Differentiation Customer Experience 150

The Secret PM Handbook

MARCH 9, 2018

Don’t be the person who makes any promise necessary to get the business, when your solution isn’t actually a good fit for the prospect. Better product knowledge, and being able to show how customers are using the product to solve their real world problems, goes a long way toward addressing these objections.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Demo 95

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116