Intercom, Inc.

SEPTEMBER 23, 2021

The reason you don’t want to is that if you do that, you’re back into a commodity trap where you’re not differentiated enough. I remember getting ready to buy a software program, and one of the questions I asked was, “I know you’re a really big company. And I love the systems that work it out.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

eG Innovations

SEPTEMBER 17, 2021

A managed service provider (MSP) is a business that handles a customer’s IT infrastructure and/or end-user systems remotely, usually on a subscription basis. MSPs may also aid with the acquisition of software and hardware and the tracking and reporting of hardware and software licenses. Definition of an MSP.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Here’s Andrew.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Innovatemap

JUNE 23, 2020

OurHealth pairs convenient near-site and onsite clinics with a dedicated healthcare team to manage the everyday needs of a company’s entire workforce. This article will focus on the process OurHealth took to create the infrastructure environment needed to successfully implement virtual and telephonic patient healthcare appointments.

Technical Review 52

Technical Review Customer Experience Healthcare Systems Review 52

eG Innovations

AUGUST 3, 2021

This can highlight why launching your virtual application is slow: is it due to slow StoreFront access, AD authentication, GPOs, etc.? The issue could be due to the network in the user’s home, or their connectivity to the Internet. For web applications, you can get code-level visibility.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Mironov Consulting

MAY 1, 2017

Every disease needs some symptoms so that we can do a differential diagnosis. It’s easy for execs to miss the systemic nature of the underlying problem and misattribute the cause… framed as “product management isn’t that hard but we have to replace much of the team with more motivated/strategic folks.”

Reporting Tools 94

Reporting Tools Analytic Tools Customer Experience Feedback Software 94