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Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Intercom, Inc.

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. We believe that our ability to deliver in-context conversations sets us apart, as well as our ability to define and deliver on our vision. What is Forrester New Wave?

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Reinventing our wheel: The vision behind Intercom’s new Messenger

Intercom, Inc.

This evolution always starts with one thing: a clear product vision. Reinvention requires a product vision : a visual artifact that sets product direction over a longer term time horizon. Product vision is the critical bridge between strategy and execution. An inevitable slide into decline sounds ominous. Here’s how we did it.

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What is Product Vision?

PMLesson's Ace the PM Interview

Product Vision or Product Vision Statement is the long-term goal for a product includes the long-term mission and the motivation behind its creation, along with why it’s important. Product visions, ultimately, serve as the guideposts for the development of the products. What is a Product Vision?

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Intercom on Product: One for the roadmap

Intercom, Inc.

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

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Intercom on Product: One for the roadmap

Intercom, Inc.

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

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ONE THING on a Value Proposition

Product Culture

There are lots of ways to hone in on a product vision. One way is a Value Proposition: how a product creates differentiated value for a specific customer segment by addressing their needs, desires, or problems. To create, fill this handy form out and try to make an elevator pitch for your product vision.

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How Meagan Glenn From Lavender Leverages Customer Feedback for Product Growth

Userpilot

How can companies use customer feedback to influence the product roadmap? The trends can help ensure that the roadmap aligns with customer needs and business goals. How do you differentiate between valuable feedback and noise? It’s easy to tell if the feedback aligns with trends or the overall product vision.