The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

PMLesson's Ace the PM Interview

JUNE 27, 2022

Complete Amazon (AWS) Solutions Architect Interview Prep Course Our Amazon AWS solution architect interview course helps you review the most important system design principles and leadership principles to ace your Amazon solution architect interview, with detailed questions and mock interviews. What Does a Cloud Architect Do?

Technical Review 52

Technical Review Certifications Systems Review Data Visualization 52

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

ProductBoard

DECEMBER 4, 2017

Product Management Is Stuck In The Past Technology has changed a lot in the past few decades, and with it people have changed as well. And while we’re struggling to win buy-in for our roadmaps, other teams are rallying their entire organizations around a common vision for where their products are headed.

Feedback Software 45

Feedback Software Research Software Reporting Tools User Testing 45

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Gainsight

JULY 7, 2021

We were lucky to continue our partnership with Simply Better Events , an award-winning, creative engagement agency, and ETS , a world-class A/V technology services team. Likewise, the veterans on the team helped execute the strategy and hybrid vision at unparalleled speed. Surround Yourself with Great Events People.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

ProductPlan

JUNE 1, 2023

This can incrementally add new capabilities to the product and potentially quell a few customer complaints, but without a a unified vision, it can also lead to a lot of partial fixes that don’t attack and solve major pain points in a holistic manner. But the problem facing a particular customer may or may not represent a true systemic need.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Intercom, Inc.

JUNE 14, 2022

Customer relationship management involves leveraging the right technologies to properly meet your customers’ and prospects’ needs. CRM systems provide crucial support for marketing teams by logging and tracking data relevant to every relationship. What is customer relationship marketing? . CRM software helps enable these efforts.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. 1 Poor definition of value proposition and feature focus.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. Those were the technology-powered innovations that enabled the new, much more desirable business model. So the team got to work. BBC MOBILE – Alex Pressland.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

ProductPlan

JULY 10, 2020

Fragmented technology investments. One potentially significant and unintended outcome of silos, especially for software companies, is an uncoordinated suite of customer-facing technology platforms. It also ensures continuity with 3rd party systems so the product can remain the single digital customer touchpoint.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

ProductPlan

SEPTEMBER 8, 2021

By unpacking Amazon’s product strategy, we endeavored to see whether or not the company stayed true to its core vision and mission when put to the ultimate test. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. For Amazon, speed is a critical competitive differentiator.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system.

User Testing 126

User Testing Research Software User Friction Customer Experience 126

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). What made you trust the founder’s vision and make that jump? Michael: I was really aligned. for the first time.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

ProductPlan

NOVEMBER 9, 2022

A new product introduction should be an extension of the product vision and strategy and must be led by product. Launch teams must differentiate the new offering from what’s already available and tailor messaging for each vertical market. The launch leader is now free from the time-consuming task of providing endless status updates.

Product launches 52

Product launches User Testing Feedback Software Customer Experience 52

Intercom, Inc.

JULY 14, 2022

I was speaking to foundations and corporations not about how we can use technology to solve their problems, but how we can address their goals around corporate social responsibility. In the very early days, we had about a dozen or so sales reps, and at the time, we were more focused on startups and mid-market growth technology companies.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

The Product Coalition

MARCH 21, 2018

Understand the technical architecture for the product : Get an engineer to sit down with you and explain how the product works under the hood and which major technologies and frameworks have been used. Its important to understand strengths and opportunities for the system?—?especially What are the goals, how do you define success?

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” And also stay closely connected with UX and technology trends.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. It was just the most broken system ever. It’s unusual to have folks who have a strong vision who are also open-minded. Why the hell is it so hard?

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Roadmunk

AUGUST 10, 2017

And for a PM, differentiation becomes more critical. The data you focus on seems to be a key differentiator in SaaS product management. Cast the vision, build the version. Since metrics are a big differentiator in SaaS product management, what would you say is the top metric for a SaaS PM? Switching has become easier.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

The Product Coalition

JULY 11, 2023

The emergence of blockchain technology has paved the way for a decentralized financial landscape, transforming the way we interact with money and assets. From traditional banking to decentralized revolution For decades, traditional banks have held the reins of our financial systems.

Reporting Tools 84

Reporting Tools Research Software Banking Government 84

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our platform is a unified system.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. Daniel: I definitely bring that angle to the table, and the way I try to think about that when I’m researching a company is through a process called due diligence.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. But at the end of the day, if you don’t lay out the vision and then break those down to objectives to be accomplished by the team, it’ll be a very difficult challenge to get there.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52