Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

FEBRUARY 1, 2022

At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale. With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

MAY 6, 2019

Here at Intercom, we worked with The Re-Wired Group early on to apply the Jobs to be Done framework to our product strategy. Do you recall the first time you participated in a group message in WhatsApp and you suddenly realized this was nigh-on impossible to achieve in your phone’s native SMS app?

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

Intercom, Inc.

NOVEMBER 20, 2018

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. “You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. What words do they use? Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. Send a link to new users to download a mobile app for their device. – think Pirate metrics framework here and the stage you are trying to have an impact on. It allows you to deliver the right message to the right group at the right time.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

AUGUST 14, 2023

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. What is the growth marketing framework? It can bring thousands of web visitors, app downloads, and loyal customers. How to build a growth marketing strategy?

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98