Gainsight

JULY 19, 2019

We needed to inform our customers of the value they would get from the app so they could download and start using it. We decided to use Gainsight PX , our Product Experience Platform, to create targeted messages in the hopes that they would resonate better with the intended audience.

Analytic Tools 53

Analytic Tools Messaging Customer Experience Data Visualization 53

Intercom, Inc.

MAY 25, 2021

Download your copy of the thought leadership paper now. Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Messaging provides a faster, more efficient customer experience.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

JUNE 8, 2021

Download your copy of the thought leadership paper now. The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Invest in the right tools and frameworks. Outbound messaging (70%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

MAY 6, 2024

Here are 8 steps to building a user onboarding flow that retains and delights users: Determine the goal of your onboarding process : Use a SMART framework to set clear, measurable, and time-bound goals. Figma : Provides a personalized onboarding experience based on user input during the welcome message. Loom’s onboarding steps. #3

Customer Experience 99

Customer Experience Customer Feedback User Testing Data Visualization 99

Intercom, Inc.

JUNE 25, 2018

Along with it came a major new addition to our platform – a simple, easy-to-use framework that opened up our Messenger to third parties for the first time. We’ve been so inspired and humbled to see the incredible enthusiasm for the framework so far. All without your customers needing to download anything or leave the Messenger.

Feedback Software 186

Feedback Software Customer Experience User Testing Customer Feedback 186

Intercom, Inc.

OCTOBER 22, 2019

What a good multi-stage onboarding framework looks like. framework to describe how onboarding shapes every stage of the customer lifecycle – Convert, Activate, Retain, and Expand. framework – click to expand. framework – Convert, Activate, Retain and Expand – it is possible to map out an estimated onboarding flow.

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

Userpilot

AUGUST 14, 2023

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. What is the growth marketing framework? It can bring thousands of web visitors, app downloads, and loyal customers. How to build a growth marketing strategy?

Onboarding KPIs 85

Onboarding KPIs Strategy Marketing User Testing 85

Intercom, Inc.

APRIL 6, 2018

As the head of content marketing at eFounders, I’ve come to rely on a loose framework to make these products talk, interact and connect with their users, each with their own, readily recognizable voice. Instead, the component parts of the “why” are the touchstones that help construct a narrative framework. A useful concept to.

User Testing 222

User Testing Customer Experience Messaging Framework 222

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

The Product Coalition

NOVEMBER 2, 2018

That’s why we distilled the essence of all that we know and created the EMBED framework. What’s the EMBED framework? The EMBED framework is a distillation of all that we’ve learned. We’ll cover a light overview of the framework here, but if you want to dive deep, check out the Appcues User Onboarding Academy.

Embedded Analytics 60

Embedded Analytics Framework Analytic Tools Feedback Software 60

Intercom, Inc.

MARCH 31, 2021

Below, we share a proven framework and powerful workflows for freeing up your support team’s workload and ensuring only the most high-value, complex queries reach their inbox. Download The Ultimate Guide to Conversational Support. Download The Ultimate Guide to Conversational Support. Watch your tone with the PREACH framework.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. 4 powerful proactive support messages to send.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Alchemer Mobile

DECEMBER 12, 2018

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements, and myriad other activities, the list of “to-do’s” for mobile PMs can seem overwhelming. The job of a mobile product manager is one of the most complex at any company.

Framework 124

Framework Download Messaging Roadmap 124

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities. You don’t handle maintenance or updates.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Reporting Tools 80

Intercom, Inc.

JULY 13, 2018

And after the first year I was only getting nine downloads a day. I should probably have given up, but I kept going because people kept emailing me saying, “Hey, I don’t know why you’re not getting more downloads but this has been really helpful. Nowadays “Growth Everywhere” has about 80,000 downloads a month.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

JULY 8, 2020

We use a framework called the Conversational Support Funnel to put this new way of helping customers into practice. They make getting self-serve support, a sometimes clunky experience, as approachable as messaging co-workers on Slack. Download The Conversational Support Funnel Starter Kit. Ready to change the conversation?

Customer Experience 203

Customer Experience User Testing Feedback Software Customer Feedback 203

Mind the Product

MARCH 5, 2020

You can use app store optimisation (ASO) to improve your app’s visibility in an app store, but the number of people who browse app stores looking for something to download is negligible. You can spend your marketing budget to drive app downloads. Web is for big Audiences. The web is great for finding users around the world.

Research Software 116

Research Software Reporting Tools Development Data Visualization 116

Mind the Product

DECEMBER 24, 2019

Listening figures are going up and up every week, and to date the most downloaded podcast has been the chat we had with Melissa Perri. It included the opportunity to download Ryan’s free e-book, Shape Up – Stop Running In Circles and Ship Work That Matters. Product Podcasting. Worldwide Celebrations.

Travel 101

Travel Agile Download Framework 101

Product Management Lessons from the Trenches

JULY 24, 2018

With that said, one framework that we have found effective is distilling your company/product’s business model into discrete variables that can be measured and can help to communicate the business goals and focus everyone on the team on what matters most. That’s where having a clear, well articulated formula can help.

Data Visualization 150

Data Visualization Analytic Tools Customer Experience Download 150

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Product Innovation Educators

JANUARY 9, 2023

This is a branding and messaging issue. Storytelling can help you understand what is and isn’t working—what messaging or features customers want to know more about. Storytelling amplifies that message and gets it across to more people. 21:55] Can you tell use more about the FED (focus, empathy, data) framework?

Branding 94

Branding Data Visualization Magazine Customer Feedback 94

Product Innovation Educators

JULY 3, 2023

” [10:51] Tell us about your framework for digital transformation. Walmart tried a text-messaged-based commerce concierge service called Jet Black, which was an upscale product in select markets. Click here to download the Action Guide. ” [10:51] Tell us about your framework for digital transformation.

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

Product Innovation Educators

FEBRUARY 15, 2021

Our guest, Elizabeth Ferrao, has a practical framework for quickly evaluating UX called First Time UX, or FTUX, which is an acronym for a 4-step process. She’ll take us through the steps and an example so we can understand how to apply the framework. On the landing page, I look for… Really strong message strength.

Customer Experience 70

Customer Experience UX User Friction Product Management 70

The Product Coalition

JULY 23, 2019

billion downloads a year, a growth rate of 207%?—?which However, no matter how rosy and prospective the app market looks from the exterior, with more than 2 million apps available for download, the competition is nothing short of cut throat. Using Apxor’s Behaviour Correlation framework, GrabOn found its Uninstall Threshold.

Analytic Tools 60

Analytic Tools Data Visualization Customer Feedback Customer Experience 60

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! Download, save and share transcripts of your conversations.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

SEPTEMBER 1, 2021

ProductLed’s bowling alley framework (developed by Wes Bush in his book Product-Led Growth) is a simple concept to help us understand the mechanisms in our users’ journey that get them to a strike, aka activation. Send messages based on how users are progressing through your product and in-app behavior (always use segmentation).

Analytic Tools 84

Analytic Tools Research Software Data Visualization Customer Experience 84

Product Innovation Educators

FEBRUARY 20, 2023

The Product-Market Fit Pyramid is the key framework, and it has five layers that build on each other. I use an importance vs. satisfaction framework to define how well-served or underserved each need is. A great example is the iPod’s messaging—”a thousand songs in your pocket.” Target customer 2.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Intercom, Inc.

MARCH 19, 2019

By default, our Messenger shows a small “We run on Intercom” message that links out to more information. Eric also recommends Aleyda Solis’ content reusage framework for organizations investing in content marketing. Aleyda Solis’ content reusage framework. That’s where Intercom can help.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

The Product Coalition

JUNE 11, 2019

While new user acquisition and the number of downloads give you an initial high, what matters in the long term is your apps user retention i.e Existing and happy users are more responsive to your marketing messages and are likely to recommend more users. how many users are sticking around. 20% of your existing users.

Feedback Software 74

Feedback Software Analytic Tools User Testing Customer Experience 74

Mind the Product

OCTOBER 15, 2019

You can download the canvas and the timeline mapping diagram mentioned later in this post here. Try to have something in each area but don’t worry if some are blank, it’s just a framework. The Message. What’s the single most important message you want your audience to remember? How are they changed because of it?).

Presentation 103

Presentation Messaging Data Visualization Download 103

Intercom, Inc.

AUGUST 6, 2018

No complex sign up forms, no download experience. No more super long messages that take forever to write. The Intercom team were accessible, took the time to understand what we were trying to do and actually shipped additions to the Messenger framework to support our needs, faster than we could take advantage of the changes.

Feedback Software 130

Feedback Software Product Research User Testing Customer Experience 130

Intercom, Inc.

MARCH 24, 2021

Download The Ultimate Guide to Conversational Support. At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale. For example, you can invite customers on your premium plan to leave a message and prompt your freemium customers to visit your help center.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Gainsight

MARCH 30, 2023

This is the message that has echoed across LinkedIn and in the wider CS community for some time. Next, we attached this simple framework to a point system. Download our guide ! Originally published June 2, 2022 By Brian LaFaille, former Global Head of CS Strategic Programs at Looker Digital Customer Success is for everyone.

Customer Experience 52

Customer Experience Data Visualization Download Framework 52

The Product Coalition

FEBRUARY 24, 2021

No need to download multiple apps, no headache. Here you will need messaging functionality like sending messages, delivery status and indicators that show when the person has been online. Plus, it’s better to notify users when they get a new request via push-notification or a text message. Step 4: Live chats.

Feedback Software 91

Feedback Software Data Visualization User Testing Customer Experience 91

Intercom, Inc.

MAY 13, 2019

Actions taken: I downloaded an app from my bank to help me track and categorize my spending. No matter the approach, all of these onboarding flows had six elements in common: A welcome message. Here’s a framework that you can use to define rules for the voice of your product: We always sound: Confident. We never sound: Arrogant.

User Testing 171

User Testing Customer Experience Research Software Product Research 171

Revulytics

APRIL 17, 2019

Delivering in-app messages to reach users and educate them with timely, relevant information. If you want to capture more custom data or build specific reports to answer new questions, the Revulytics Usage Intelligence client and reporting framework supports this natively. In-application Messaging.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Modus Create

MARCH 31, 2022

The Forge Command Line Interface (CLI) is a DevOps toolchain baked into the framework allowing teams to create, test, build, and deploy applications from the command line or integrate with popular CI/CD pipelines. . Bring Your Own UI Framework. After saving the page, the macro displays the message: “Hello world!”.

Development 98

Development Data Visualization User Testing Software Review 98