Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Modus Create

JULY 8, 2022

Micro frontends are an architectural and organizational framework for designing web applications composed of smaller feature apps, which are owned by independent teams. Large-scale projects with a nationwide or international audience are an excellent fit for micro frontends. Unfortunately, that makes it time-consuming and expensive.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

MAY 12, 2024

With plenty of choices available, it’s difficult to decide which one will be the right fit. TL;DR Amplitude is a powerful analytics tool that gives organizations in-depth, real-time insights into product usage and user behavior. User reviews reveal that the Growth plan starts at $995 per month.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. It’s super-easy to provide visual feedback on prototypes or report bugs with this Google extension. And all created screenshots and screen recordings are directly stored in your project dashboard, making bug tracking and feedback a lot of fun!

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. Ramli John’s best practices on user onboarding.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

The Product Coalition

JULY 8, 2020

Process describing the steps below This article is part of a wider guide on how to establish a product discovery framework in your organization. At digitally-focused companies, what commonly happens is that the volume of customer feedback sources outgrows the processes used to manage incoming feedback.

Customer Feedback 80

Customer Feedback User Testing Feedback Software Data Visualization 80

The Product Coalition

FEBRUARY 15, 2021

including Scrum as a framework?—?work All startups built double-sided marketplaces, serving B2C as well as B2B customers. The idea to install a communication gatekeeper between the product delivery organization and its stakeholders and customers contradicts everything ‘Agile’ stands for. work in a fast-growing startup.

Agile 176

Agile Startups Technical Review Software Review 176

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Download the Scrum Guide 2020 Reordered for Free The Scrum Master Theses in Detail The Role of the Scrum Master This first set of the Scrum Master theses addresses their role in the Scrum process.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. The wave of agile transition projects, particularly in large, established organizations over recent years, has provided those frameworks with a tremendous tailwind. just to name a few. Think of “MVP.”)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Indicative

JUNE 1, 2020

One of the driving forces is the speed of growth in the sector, especially due to COVID-19’s shelter-in-place measures. Analysts predict that lockdown measures will yield higher consumer spending on games, with a 13.3% Indicative’s customer journey tools help you visualize a variety of conversion paths. Celebrate first team win.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. Technology changes, but people stay the same. Download the deck.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. ” B2B2C, or business-to-business-to-consumer, is a business model that connects manufacturers to retailers to consumers.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . This is primarily due to increased departmental silos, making it difficult to strategize cross-functional digital initiatives. In today’s world, every company is a technology company.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Mixpanel

NOVEMBER 8, 2022

Whether you have 10 users or 10 million, you should always be connecting with customers to collect qualitative data. To wit, investors have learned to pay attention to things like user retention and engagement rates across different layers and levels of products they’re considering investing in. “We’re Do they need it?”.

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

The Product Coalition

DECEMBER 8, 2020

The Product Owner theses also address the Product Owner’s part in Scrum events from Sprint Planning to Sprint Review to Sprint Retrospective, and the Daily Scrum. The Product Owner Theses A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner.

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio.

Research Software 77

Research Software User Testing Technical Review Product Research 77

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Product Innovation Educators

SEPTEMBER 5, 2022

I’ve been developing software forever, and for a long time I made my living working with people who didn’t understand technology very well but understood business. By understanding their needs, I was able to craft solutions that fit their needs. They measure the effort users put in but not the value users get out.

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89

Product Innovation Educators

OCTOBER 3, 2022

They’ve developed an insights platform to facilitate collaboration between market researchers, UX professionals, marketing managers, and product leaders. 6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers.

Technical Review 93

Technical Review Research Software Finance User Testing 93

The Product Coalition

NOVEMBER 30, 2020

So far, this Product Owner interview guide has been downloaded more than 6,000 times. Download ’71 Scrum Product Owner Interview Questions to Avoid Hiring Agile Imposters’ 71 Product Owner Interview Questions Scrum is not a methodology but a framework. Do you want to get this article in your inbox? at the same time?—?the

Product Research 89

Product Research User Testing Research Software Feedback Software 89

The Product Coalition

JUNE 17, 2018

With all the hype around Big Data, personalisation, better ad targeting and customised user experience, data has tremendous value in today’s economy. Every product manager wants to understand their customers better. The PbD framework was first drawn up in Canada in the 1990s. Amidst all this, privacy is often an afterthought.

User Testing 60

User Testing Customer Experience Customer Feedback Analytic Tools 60

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. What is user onboarding?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Product Talk

SEPTEMBER 9, 2020

And then I just followed down this rabbit hole of how I could do more of the talking, more of the concept work, inventing more on behalf of the user. I decided to join SAP , which was great, but there was a lot of user pain to observe. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? It’s like fitting the last few pieces into a complex puzzle.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? It’s like fitting the last few pieces into a complex puzzle.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. Without further adieu, here’s the a16z consumer team’s definitive analysis of the podcast ecosystem in 2019. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Iteratively Blog

MARCH 15, 2020

It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? A large part of the reason is due to the fact that not everything is measurable. Codecademy is widely known for its tech courses. Play the latest episode. #4

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Product Innovation Educators

NOVEMBER 27, 2023

Having begun her career with McKinsey and Accenture, Lisa’s experience has allowed her to achieve a 96% transformation program success rate, in comparison to only around a 30% success rate as reported by most research. Not Digital transformation has been around as long as digital technology has. Click here to download the Action Guide.

Weak Development Team 102

Weak Development Team Reporting Tools Product Research Research Software 102

Userpilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. SEO Keyword Research. How Mashable Grew Their Blog To Two Million Readers In 18 Months Using Keyword Research. SaaS Content Marketing. Creating a Newsletter.

Research Software 119

Research Software B2B User Testing Customer Experience 119

The Product Coalition

SEPTEMBER 20, 2020

if they trust the product development entity’s ambition to develop into an agile, learning, customer-centric organization. The two formal Scrum events that come to mind are: Sprint Reviews The Sprint Review is Empiricism at work: inspect the Product Increment and adapt the Product Backlog. Show, don’t tell.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111