Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-80s, many of the software engineering jobs were for special-purpose machines or applications. And, the managers?

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. What do they have in common?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Intercom, Inc.

MARCH 16, 2022

The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work. For engineering teams, getting code to production as quickly as possible in small batches allows us to learn and iterate. Here’s how we do it.

Software Review 118

Software Review Technical Review Systems Review Management 118

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

PMLesson's Ace the PM Interview

JULY 6, 2020

Whether it be software engineers, data scientists, IT specialists, it now seems standard for companies to have open positions that can't be filled. Source: [link] As such, computer science and coding bootcamps have emerged as a popular choice for those seeking to enter the tech industry and obtain one of these open positions.

Software Review 85

Software Review Technical Review Web Development Web Developers 85

Gainsight

OCTOBER 10, 2023

These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. Learn More Learn more about Gainsight’s Customer Education product today.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Onboarding KPIs 97

PMLesson's Ace the PM Interview

APRIL 9, 2020

Software development is one of the few highly skilled occupations that doesn’t require any professional certification. To fill growing demand for skilled developers, coding bootcamps began popping up in 2012. How will you know you’re getting a quality education? Course Report has followed the coding bootcamp industry since 2013.

Software Review 52

Software Review Data Visualization Technical Advisors Analytic Tools 52

Gainsight

JULY 11, 2023

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. What comes to mind when you think about education? Whatever the case, one thing is for sure — education has a special meaning when it comes to Customer Success.

Education 40

Education Customer Experience Certifications Software Review 40

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Systems Review 92

UX Planet

JANUARY 29, 2024

Their goal is to facilitate the creation of screens and code faster for designers and developers. This means the design system designers don’t just create the Figma UI design kit, token names, design system documentation, and educate the team. Soon, the design team will likely need to train an artificial intelligence system.

Analytic Tools 89

Analytic Tools Systems Review Data Visualization ChatGPT 89

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Split

APRIL 12, 2023

Value Stream Management (VSM) is a powerful tool that allows software development teams to improve their effectiveness and efficiency. The implementation of VSM can bring about a variety of benefits for a software development team. So what is value stream management?

Analytic Tools 97

Analytic Tools Data Visualization Systems Review Software Review 97

Alchemer Mobile

AUGUST 25, 2020

So that leads us back to the purpose of this post: Redefining the role of mobile product managers. What are mobile product management responsibilities? The last time we wrote about defining mobile product management, it was still a relatively new category. READ: 14 Common Mobile Product Management Challenges.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

The Product Coalition

FEBRUARY 26, 2020

There is a lot of confusion out there about product, product management, product owners, product manager. Higher education and training courses are much too often focused on code itself, but in fact there are many more aspects to developing digital products than that. Books Software Project Survival Guide ?—?Steve

Technical Review 78

Technical Review Software Review Research Software Product Research 78

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. We’re modeling the program with tracks for CS Leaders, CS Ops, and Customer Success Managers (CSMs), so that all user types maximize their impact with the platform. In fact, its purpose is to celebrate!

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

The Product Coalition

APRIL 28, 2023

Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. We are living in exciting times — the area of the rise of AI tools. Be skeptical and use your judgment on the generated answers.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

Userpilot

NOVEMBER 23, 2023

To be a kick-ass product manager , you need a very diverse skill set. This article explores both hard and soft skills that product managers need in their everyday work, so if you’re curious to learn more, dive right in. They aren’t specific to product management and are equally important across various roles and industries.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Product Research 94

Split

MARCH 17, 2023

Continuous delivery (CD) and pipeline deployment (PD) are commonly associated with software development and deployment. Continuous delivery and pipeline deployment streamline the software development and delivery process, enabling teams to release software updates more frequently, with more confidence and fewer errors.

Feedback Software 98

Feedback Software Software Review User Testing Customer Experience 98

Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

Analytic Tools 61

Analytic Tools Research Software Education Customer Experience 61

The Product Coalition

FEBRUARY 5, 2021

We’re well overdue a conversation about Product Managers and technical skills. It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. SQL : Used for data management and manipulation.

Technical Review 133

Technical Review Product Management Product Manager Software Review 133

Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Why Care About Software Architecture? The Agile Manifesto starts with, and is fairly well summarized with the following sentence: We are uncovering better ways of developing software by doing it and helping others do it.

Software Review 98

Software Review Systems Review Data Visualization Document 98

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 94

Feedback Software Analytic Tools Research Software Software Review 94

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

AUGUST 23, 2023

Workplace skills: Critical thinking, project management, and communication skills. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science. Sometimes, you may also need to report to senior management to justify your recommendations.

Data Visualization 88

Data Visualization Reporting Tools Analytic Tools Research Software 88

ProductPlan

MARCH 19, 2020

AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. Whether companies dip a toe in AI waters or take a full-on plunge, AI initiatives are taking root everywhere–from automotive and retail to education and healthcare. What is AI Product Management? Image Source.

Artificial Inteligence 75

Artificial Inteligence Reporting Tools Software Review Data Visualization 75

The Product Coalition

DECEMBER 21, 2021

Restaurants don’t put an Apprentice Chef in charge of the kitchen overnight, so why do we do this with Product Managers? Photo by Sebastian Herrmann on Unsplash Whilst it has been around for decades, product management has grown rapidly over the last few years. In 2021, Product Managers are in high demand and the talent war is rife.

Product Management 167

Product Management Product Manager Weak Development Team Management 167

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. Review feature usage data. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps. This article aims to simplify feature analysis.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Weak Development Team 94

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 88

Feedback Software Analytic Tools Product Research User Friction 88

ProductPlan

MARCH 14, 2023

They range from gargantuan MRI machines to cotton swabs to the patient portal software for scheduling appointments. Regardless of their scale and scope, they’re all products with production schedules, marketing plans, sales teams, logistics specialists, and—in most cases—product managers. For those contemplating moving into the $4.3

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Customer onboarding is really a synonym for customer education. What is SaaS customer onboarding software? What to look for in customer onboarding software. Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

ProductPlan

DECEMBER 11, 2019

There are so many changes happening in product management as I write this, and the evolution only seems to be accelerating. With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. I’m excited to watch it all unfold.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59