Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. Adjust your marketing chatbot’s messaging at any time to showcase new features, popular content, or upcoming events. If you know what step comes next in your sales process, tailor your message to match and embed an app to encourage immediate action. What do you want leads to do next?

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Product teams use heatmaps to measure user clicks, scrolls, and hovers. Heatmap report providing just per-page information. Heatmap example.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Embedded Analytics 89

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. GainsightPX is one of the most prominent product experience platforms in the market. GainsightPX offers 37 templates for creating your dashboard.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. GainsightPX is one of the most prominent product experience platforms in the market. It lacks predictive analytics features too.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Customer Experience 94

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

OCTOBER 5, 2020

Building great products is hard. It’s even harder when product managers and engineers are bogged down with work that distracts them from their highest leverage activities of identifying problems and building products people want to use to solve those problems. Key Tasks User issues reports. Product health tracking.

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Embedded Analytics Data Visualization Reporting Tools Weak Development Team 146

Userpilot

JANUARY 20, 2024

The ability to trigger the user guides when specific in-app events happen is nice to have and will help you build more contextual in-app experiences. Minimum product usage analytics, to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

JANUARY 20, 2024

The ability to trigger the user guides when specific in-app events happen is nice to have and will help you build more contextual in-app experiences. Minimum product usage analytics, to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX is one of the most prominent product experience platforms in the market. It can be instrumental in driving product adoption and user retention.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. What does self-service support entail? Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. What does self-service support entail? Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Appcues dashboard.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 26, 2024

UserIQ is a customer success platform that helps uncover health insights, predict user hurdles, and simplify account management. In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours. What do users say about UserIQ?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 4, 2021

Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 14, 2023

Look out for these must-have features; a good range of UI patterns, customization, segmentation , and product usage analytics. UserGuiding is a cost-effective product adoption tool. However, users have reported that it has a buggy platform and has limited functionality in its basic plan.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Real-time monitoring : Tools that monitor real-time product usage patterns can help you identify potential issues earlier to offer proactive support immediately.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 24, 2023

A few must-have features for the tool you choose are; a good range of UX patterns, advanced segmentation , and tracking product usage analytics. Whatfix is a robust tool for increasing product adoption, which is appropriate for both employee and customer onboarding. Why should you care about interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

NOVEMBER 29, 2022

Their positioning makes them great for capturing user attention while delivering information. As the name implies, a tooltip is used for delivering product insights and removing friction with small contextual hints. You can embed a tooltip that will temporarily appear when they hover over a tab or option. Pendo dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

MAY 4, 2023

We’ll compare each tool’s effectiveness in helping you onboard users , increase product adoption, and collect sentiment feedback. While it’s known for its robust analytics, Pendo lets you easily create onboarding experiences. It allows its users to craft product experiences and gather feedback from them. Let’s dive in.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Pendo is a robust product adoption platform with user engagement features, impressive analytics, and in-app feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 30, 2023

However, the platform is prone to bugs, and the available analytical features are somewhat limited. Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Create contextual in-app guides to make users get the maximum value of your product. What is Whatfix best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 21, 2023

An ideal tool must be truly no-code, offer a range of UX patterns, support user segmentation , and enable tracking of product analytics. However, it lacks essential UX patterns and some users have reported frequent bugs. Userpilot is a robust product adoption platform that is a superior alternative to Chameleon and Spekit.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback , or NPS – you’ll find out how Walkme performs vs Spekit vs Userpilot – and which one is the best choice for you! You can embed your training beside fields, objects, and picklists for easier adoption.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 23, 2023

Userpilot offers the best alternative to both Appcues and Userlane – easy setup of the in-app customer feedback surveys, full customizability, in-app analytics options, and yet – it’s perfectly affordable with plans starting at $249 per month! Pendo is known for its good and easy-to-use analytics tools like Paths, Retention, and Funnels. (As

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find out how Pendo performs vs Stonly vs Userpilot – and which one is the best choice for you! Let’s dig in! But it all comes at a price. What is Pendo best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 18, 2023

Whether your primary focus is improving user onboarding , leveraging product analytics, collecting user feedback, or implementing NPS strategies, you’ll find the answers you seek here. Join us as we help you make an informed decision on whether Chameleon, Spekit, or Userpilot is the perfect fit for your business needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 17, 2022

You can use Spekit to onboard employees with interacted walkthroughs, track their progress, and get invaluable insights from its analytics feature. You can confirm the positioning of steps looks good, make necessary edits to the texts, and delete steps that are not necessary. Spekit for user analytics. Spekit for user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 8, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if UserGuiding, Stonly, or Userpilot is the best fit for you here! We know that review sites aren’t always super-helpful. Let’s dig in! What is UserGuiding best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 21, 2023

Feedback analytics and response monitoring are the next key features if you want to not only collect feedback but also analyze it and understand the intent behind your customers’ scores. Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

The next key features are feedback analytics and response monitoring, which will not only help you collect feedback but also analyze it and understand your customers’ intent. With Pendo , you’ll have access to impressive analytics, in-app feedback, and product adoption features , all in one place.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. In the bad old days, SaaS companies had to build every part of their products from scratch. In this blog, we’ll show you our favorite low code or code free tools for UX at every step of the Product Manager’s role.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. There’s no metric in SaaS businesses that correlates with profitability more than retention. Source: Onsizzle. Hyperbole much?

Feedback Software 53

Feedback Software Research Software User Testing Customer Experience 53