Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Ready to see Userpilot in action?

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Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

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Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? In this article, we will talk about the most important help desk metrics, and how to measure and improve them to achieve product growth. What are help desk metrics?

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Userpilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? TL;DR In SaaS, user engagement refers to the level of interaction, involvement, and interest that users have with a product. Let’s compare them!

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Userpilot

DECEMBER 12, 2023

This method allows you to create self-service resources, which enables customers to find answers independently without reaching out for help when they have questions. Let’s explore how Pendo, Appcues, and UserGuiding compare when it comes to proactive customer service. There is a better tool for your SaaS than Pendo!

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Userpilot

JANUARY 9, 2023

What is a product persona? How can they help product managers build a successful product? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users.

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Userpilot

MARCH 1, 2023

The process of choosing a suitable tool becomes even more challenging when you also take into consideration your priorities, feature needs, and budget. TL;DR Customer feedback refers to the information and opinions your customers share about your product. Let’s get started! There are two major drawbacks to Chameleon.

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Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Spekit is another digital adoption platform that solely provides employee onboarding.

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Userpilot

MARCH 1, 2023

You need to not only consider your priorities, and the features you need to achieve your goals but also find the one that is aligned with your budget. TL;DR Customer feedback refers to qualitative and quantitative insights gleaned from actual users about their likes, dislikes, requests, and impressions of your product.

Feedback Software 52

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Userpilot

FEBRUARY 23, 2023

And is there a better in-app onboarding software that would better fit your needs? In order to get the job done, you’ll need to consider your priorities and what features you’ll need from the tool. TL;DR Collecting customer feedback is an important task for any product team. Let’s get started!

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Userpilot

AUGUST 18, 2020

And that can leave product managers feeling a little bit like visitors to this town in Ireland. User retention tools – Analytics. All successful product managers are concerned about retention. So picking the best user retention tools and software depends on a lot of factors specific to your business and your product.

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Userpilot

AUGUST 18, 2020

And that can leave product managers feeling a little bit like visitors to this town in Ireland. User retention tools – Analytics. All successful product managers are concerned about retention. So picking the best user retention tools depends on a lot of factors specific to your business and your product.

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Department of Product

JUNE 27, 2022

How to Structure your Product Org to Optimise for Growth If your company’s success depends on growing effectively, you need to get these things right When a company grows quickly, it undergoes stress. Define your org structure There are many ways to organize product development. Embed a designer and product manager on each team.

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Userpilot

APRIL 4, 2022

While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. Asking for feedback from users early on can help you tailor the onboarding process to their specific needs and JTBD (job-to-be-done.). What is an in-app survey?

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Userpilot

NOVEMBER 19, 2023

Looking for an effective self service support tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your self service support needs. Intercom is a customer service platform.

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Userpilot

MAY 12, 2024

While Intercom is primarily a support solution, it does have add-ons that offer other functionalities such as product tours. The Product Tours add-on contains features that aid onboarding, adoption, and feature discovery. In addition, with HelpHero, you can easily create and customize walkthroughs without coding.

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Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers? Primary onboarding helps new users experience the Aha!

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Userpilot

NOVEMBER 19, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Intercom is a good choice for customer experience and it comes with features such as user segmentation, interactive user guides, in-app support, and self service support. Let’s get started!

Data Visualization 52

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Userpilot

NOVEMBER 16, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Intercom is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging.

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Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. TL;DR User engagement is the level of “interactivity” that users have with your product, the value they get from it, and the desire to keep using it.

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