Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Product documentation articles.

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Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

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Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2. All in one dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. Provide an in-app help center to boost self-service support.

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Userpilot

NOVEMBER 27, 2023

As opposed to this, early-stage startups will understandably have a higher churn rate, since they still may not have product-market fit yet. Research by SaaS Capital provides further proof of such high retention rates, reporting a median net retention rate of 102% and a median gross retention rate of 91% across SaaS companies.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 15, 2022

Not all touchpoints can be tracked by analytics. From the customer’s need to their awareness of products to their eventual purchase, the buying journey is a zigzag line. The complexity of this process presents marketers with a challenge when tracking every part of the buying journey. Examples of dark marketing funnels.

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Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

OCTOBER 8, 2021

Here are a few ways we've seen SaaS companies do this: 1) Building notifications that upsell new features into their product. 2) Rewarding customers in-app for referring the product to their friends. 3) Building in-app product tours that demonstrate the value of the product. Why is product marketing the future?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

The Product Coalition

APRIL 11, 2019

How we used the Superhuman’s Product-Market Fit model to learn what to build and whom to target A few months back I read an amazing Blog post by Rahul Vohra about how Superhuman was able to reach Product-Market Fit. Founder, Marketing, CX) and the number of employees at the company?—?this

User Testing 65

User Testing Data Visualization Product Marketing Feedback Software 65

Usersnap

NOVEMBER 17, 2022

HubSpot integrations let you use HubSpot for several purposes, no matter what other programs your business uses. Integrations seamlessly connect all applications to the HubSpot center, so you can streamline and enrich your customer data and get all the analytics/insights in one place. Power up your Marketing with HubSpot integrations.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service. Embed educational content in-app.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The product team has defined the goals and metrics for this new feature and will have a view of what event tracking is needed to measure those metrics. Start by putting analytics front and center.

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Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

SEPTEMBER 21, 2022

Feedback surveys for collecting product feedback. Use a tool like Userpilot to quickly build in-app surveys or embed Typeform surveys and collect contextual product feedback. What is a product feedback form? A product feedback form is a short survey that is used to collect insights on your product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JUNE 12, 2023

Product-market fit (PMF) survey PMF surveys help you understand whether your product addresses and solves the needs of your target market. The data uncovered will let you know if there’s a demand in the market you’re selling and whether you’re moving in the right direction.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Intercom, Inc.

JANUARY 20, 2021

Embed a how-to video within your doc for a speedier lesson. When we created our best practices guide to using Product Tours , we interviewed relevant teams – like our Product Marketing and Customer Engagement teams – to learn how they were using Product Tours to proactively inform, educate, and onboard new users.

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User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

MAY 12, 2024

You might need an alternative solution to UserGuiding if you fall into any of the following use cases: Advanced analytics : If you’re looking for a product adoption platform with full-suite native analytics then you’ll likely need to look at platforms like Userpilot or Appcues that are better suited to your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

There are a few obvious instances where you’ll likely need an alternative solution to Pendo — such as these use cases: Over 500 MAUs : If your product has more than 500 MAUs then you’ll need to subscribe to a premium Pendo plan (which tends to be significantly more expensive than other competitors on the market).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Analytics are not advanced : Chameleon doesn’t possess robust analytics features like Userpilot does. You might want to consider another tool if you need accurate product and user analytics, without paying for additional tools. In essence, both Userpilot and Chameleon offer robust solutions for user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Mind the Product

SEPTEMBER 14, 2017

Track Engagement via Analytics. Once you have established a habit of writing regular release notes and are investing in making them useful for readers, the next step is to set up analytics to measure the impact of this effort. Most email tools can report this out-of-the-box. Did they sign up to a trial? Did they buy?

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Data Visualization Embedded Analytics Marketing Customer Experience 128

Userpilot

JUNE 2, 2022

Usability tests help you understand how users interact with your product features. Third-party feedback can make your product or service sound more credible to potential customers. With product-market fit surveys, you can figure out if you’re targeting the right market with the right product.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 12, 2024

Here are the top Appcues alternatives you can consider: Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

LouAssist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : LouAssist doesn’t have any product usage analytics capabilities. Pros of Lou Assist?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Bain Public

JUNE 18, 2019

NameShouts : A Montréal-based company name pronunciation service that allows businesses to embed its API solution into dashboards and software. It’s more than 300,000 names and 17 languages help business with difficult to pronounce names. The FounderFuel 2019 cohort. It’s time to recognize their efforts.

Analytic Tools 40

Analytic Tools Embedded Analytics Data Visualization User Testing 40

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). Embed videos. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online. Their needs, wants , and pain points. That’s why the next step is defining your user personas.

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Research Software Feedback Software User Testing Reporting Tools 104

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. Embed Yourself in the Team. The concept is so simple, but so effective.

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Product Research User Testing Weak Development Team Embedded Analytics 154

The Product Coalition

DECEMBER 19, 2021

A side note for VPs who manage additional roles like design, tech writing, customer success, or product marketing: it is very tempting to hire a Head of Product that will own it fully and reduce your load, but my recommendation is for this to be a last resort. But they won’t join as “plain” product managers.

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Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together.

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Framework Data Visualization Marketing Reporting Tools 74

Userpilot

SEPTEMBER 10, 2022

Their answers give you an overview of your app for basic user research and UX analytics. Below are questions you can ask: How upset would you be if [Product/Feature] was no longer around? Using a product market fit (PMF) survey helps you know your customers' reaction level if your product or one of its features stopped existing.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

APRIL 21, 2024

Here are the top 15 NPS survey tools for you to consider: Userpilot : A holistic product growth platform designed to collect feedback and track in-app usage to deliver personalized user experiences. Userpilot also offers solutions for user onboarding and product analytics as well.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. The planning and scheduling phase is the first and perhaps the most critical stage of any marketing project. Marketing roadmap example.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. Pendo Engage is primarily used for product adoption , with product analytics and user feedback being the next most common use cases. Flexible dashboards. Source: Pendo.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Usersnap

MARCH 19, 2019

Many software and internet companies with great product ideas and rocket high initial growth rates have failed to achieve product/market fit. The key reason behind lies not in quality management or financing, but in the incompetence to understand and meet the wants and needs of the market. SurveyMonkey.

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User Testing Feedback Software Data Visualization Research Software 76