Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Embedded Analytics 87

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics 88

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 88

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

Data Visualization 88

Data Visualization Embedded Analytics Analytic Tools Feedback Software 88

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 77

Embedded Analytics Data Visualization Analytic Tools Feedback Software 77

Userpilot

MAY 12, 2024

TL;DR Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. AI analytics are coming soon.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Reporting Tools 69

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Before releasing the microcopy to the world, test it, just like other aspects of the product.

Analytic Tools 96

Analytic Tools Feedback Software UX Data Visualization 96

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. NPS scores or bug reports).

Data Visualization 81

Data Visualization Analytic Tools Embedded Analytics Feedback Software 81

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. Finally, we explore how you can leverage them to collect actionable customer feedback. Next, you customize the survey design and questions.

Product Research 82

Product Research Data Visualization Software Review Feedback Software 82

Userpilot

JULY 31, 2023

Which features does it offer to product teams ? SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. WalkMe Surveys allow you to collect customer feedback , including NPS data. Provide on-demand self-serve support.

Data Visualization 85

Data Visualization Embedded Analytics Analytic Tools Feedback Software 85

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 92

Product Research Customer Satisfaction User Testing Customer Feedback 92

Userpilot

DECEMBER 6, 2022

Wondering how to increase survey response rates? Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. The average survey response rate varies based on a number of factors.

Product Research 93

Product Research Feedback Software Customer Experience User Testing 93

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Data Visualization 76

Data Visualization Product Research Software Review Feedback Software 76

Userpilot

APRIL 15, 2024

There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions. CSAT surveys. Resource center analytics. Users stuck in AI response loops.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 83

Customer Feedback Product Research Feedback Software User Testing 83

Userpilot

AUGUST 2, 2022

How often do you use automated surveys to understand customer sentiment ? If your answer is never, your team is definitely missing out on a productivity catalyst. Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. Let’s jump right in!

Feedback Software 90

Feedback Software Research Software Analytic Tools Product Research 90

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies.

Customer Experience 87

Customer Experience User Testing Customer Feedback Embedded Analytics 87

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 76

Data Visualization Product Research Research Software Analytic Tools 76

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services.

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Reporting Tools 89

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Heatmaps help SaaS companies improve feature discovery , shorten time to value, and deliver better user experiences. Here’s how this helps: Improve feature discovery.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. TL;DR User engagement is the level of “interactivity” that users have with your product, the value they get from it, and the desire to keep using it. Feeds product growth.

User Testing 86

User Testing Product Research Feedback Software Customer Experience 86

Userpilot

JANUARY 9, 2023

What is a product persona? How can they help product managers build a successful product? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users.

Feedback Software 88

Feedback Software Research Software Analytic Tools User Testing 88

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. If you’re a startup or small business with a limited budget, you might benefit from using a tool like Userpilot that offers more value for money.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 12, 2023

This method allows you to create self-service resources, which enables customers to find answers independently without reaching out for help when they have questions. It also includes providing in-app guidance and collecting feedback routinely. It also includes providing in-app guidance and collecting feedback routinely.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 15, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

DECEMBER 12, 2023

TL;DR Onboarding new customers is the process new users go through to set up and begin using your product. It covers the entire funnel, from initial sign-up to product activation and adoption.When onboarding new customers you aim to deliver value to your customer as early as possible — in their first use, if possible.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. Let’s go over the ones for 2022 and how they will influence your product. UX design trends keep UX designers informed and help them understand the market direction.

Feedback Software 108

Feedback Software UX User Testing Embedded Analytics 108

Userpilot

APRIL 7, 2024

We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. TL;DR The Aha moment is a moment of sudden awareness or realization of the product or feature value.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Our goal is to deliver an amazing end-user UX for self-service BI, deep data analytics, and data storytelling. Re-imagining the interactions on Dashboards and individual visualizations in a dashboard.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Userpilot

FEBRUARY 19, 2024

Here are some features that you should consider: In-app guidance : A tool with contextual onboarding tooltips and other UI patterns can ease user frustration when understanding basic product features instead of navigating a busy support center. You’ll also be able to view resource center analytics so you can check its performance.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. TL;DR User onboarding educates new users on how to best use your product to solve their problems and satisfy their needs.

Onboarding KPIs 100

Onboarding KPIs User Testing Customer Experience Customer Feedback 100