Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Media and Entertainment. Healthcare.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. Autodesk’s story is a testament to the transformative power of data-driven decision-making and the value of listening to your users.

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. While the world around us shifted in response to the pandemic, consumers turned to media apps as an outlet to stay informed, connect with loved ones, decompress, and even have some laughs. Technology (media creation, connectivity, etc.).

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 117

Generative AI Feedback Software Research Software User Testing 117

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Remote research. Recruiting across regions.

Product Research 120

Product Research User Testing Research Software Customer Experience 120

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses. Here’s why.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Turn apps into listening channels.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Mind the Product

APRIL 21, 2020

You’re not working the same way, and your customers have different needs than they did a month ago. – to come back on to the podcast and chat about how to make sure that, despite everything that’s going on, you continue to incorporate discovery into your practice. Customer Discovery. Remote Working.

Product Research 168

Product Research Customer Experience Feedback Software Research Software 168

Userpilot

JUNE 11, 2024

In this article, we’ll explore ten exceptional examples spanning various industries and platforms. Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. 2D: Visual representations. 5D: Behavior.

Data Visualization 70

Data Visualization Feedback Software Analytic Tools Research Software 70

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence 134

Artificial Inteligence Reporting Tools Feedback Software Research Software 134

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

User Testing 52

User Testing Research Software Product Research UX 52

ProductPlan

MAY 5, 2022

Your product team has limited time and resources, and you can’t accomplish every initiative on your product development wish list. Whenever you build or update a product roadmap, you’ll need to weigh the costs and benefits of several competing goals. Common examples include: Targeting new user personas.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Let’s jump in.

Feedback Software 90

Feedback Software Research Software User Testing Customer Feedback 90

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? Then iterate to add delight and build a minimum delightful product.

User Testing 89

User Testing Customer Experience Feedback Software Customer Feedback 89

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 79

Customer Experience Customer Feedback Feedback Software Analytic Tools 79

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. Increase product stickiness.

Feedback Software 83

Feedback Software Analytic Tools User Testing Customer Experience 83

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. And while one could argue that the extenuating circumstances of pandemic life have made people more patient with technology, even that patience would have its limits. Device Compatibility. Industry Challenge.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

The Product Coalition

FEBRUARY 21, 2023

Photo by charlesdeluvio on Unsplash The success of a product, apart from the product itself, often hinges on how a company chooses to leverage its monetization opportunities. Others would rather collaborate, opting for commercial partnerships to jumpstart new user acquisitions. Update pricing options. . Update pricing options.

User Testing 119

User Testing Customer Experience Product Research Research Software 119

Mind the Product

JANUARY 19, 2021

Georgie Smallwood, Chief Product Officer at Tier Mobility, joined us on the podcast to chat about the differences in working for earlier stage companies and those that are scaling up. The post The Stages of Startups – Georgie Smallwood on The Product Experience appeared first on Mind the Product. She covers why she [.].

Startups 180

Startups Feedback Software Technical Review Product Research 180

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? But you don’t have to start from scratch when it comes to testing content and microcopy. We, at UX studio , collected three methods that provide more insights than general AB testing. What are the limitations of A/B testing? What three methods test UX copy better?

User Testing 110

User Testing Product Research Testing UX 110

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. How do you know what your customers need and want? You will learn: Why it is critical to be customer-centric and not problem-oriented. Keeping your product sticky and why continuous improvements are important. What comes next is equally as important. Transcript.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

MARCH 23, 2021

Are you leaving money on the table, or are you scaring away potential customers? Pricing strategy can be one of the biggest challenges for product people, so we asked Founders Factory coach Fanni Fejes to share some of the lessons she teaches founders. Are you leaving money on the table, or are you scaring away potential customers?

Customer Experience 210

Customer Experience Product Research Strategy Feedback Software 210

Business of Software Conference

DECEMBER 28, 2023

Software, to the average person, is pretty boring. How to Write Copy for Your Software Company 1. Search Amazon for customer reviews on industry-related products or books. At the end of the day, we all want to be entertained. The less exciting your product is, the better your copy needs to be,’ Wiebe asserts.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Mind the Product

JUNE 24, 2020

Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. Hooked: A Guide to Building Habit-Forming Products book.

Customer Experience 143

Customer Experience User Testing Product Research Customer Feedback 143

Usersnap

APRIL 15, 2020

Roger Dooley , the author of Friction and Brainfluence , is an expert in behavioral science and customer experience. He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. Q: Friction in the customer experience causes drop-offs, what are some ways to identify and measure friction?

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Centercode

APRIL 11, 2019

Whether it’s the rise of AI, CI/CD, or DevOps, the lines between testing and development are blurring. But as testing methodologies evolve and bleed into development, professional testers are questioning how this evolution will affect their role in product development. Many people are jumping on the test automation bandwagon.

User Testing 64

User Testing Feedback Software Product Research Testing 64

Userpilot

MARCH 28, 2022

Great UX design helps users easily achieve their goals and complete their tasks without friction. Investing in good UX design will remove unnecessary friction from your product and reduce churn. Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Asana is delighting users with Celebration Creatures.

Analytic Tools 109

Analytic Tools Feedback Software UX Data Visualization 109

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 75

Education Research Software Feedback Software User Testing 75

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Just call him Mr Joe.

Customer Experience 171

Customer Experience User Testing Product Research Entertainment 171

Mind the Product

DECEMBER 8, 2020

Our go-to person to learn more about creating a great play experience is Melissa Pickering, Strategic Product Director at The LEGO Group. The post Designing for Play – Melissa Pickering on The Product Experience [Rebroadcast] appeared first on Mind the Product. Translating consumer insights into business innovation.

Customer Experience 114

Customer Experience Product Research User Testing Feedback Software 114

Userpilot

MAY 13, 2021

Product intelligence is the magic that turns everyday products into smart machines. It’s what helps teams build great product experiences. From Alexa putting on your favorite tunes in the kitchen to Siri setting up your morning alarm, product intelligence is the bridge that connects people to products. Conclusion.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? We need to drive engagement, keep up with new technology and compete with other sites. How do we make improvements to our sites without annoying our users? Change management.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

The Product Coalition

JULY 20, 2022

Thinking about it the other day, I decided to make a non-exhaustive list of games I’ve played a lot that helped me shape my Product mind. Managing this toy city is a playful adaptation of managing a product with all the real pulls and levers that you must operate in order to grow and achieve your objectives.

Feedback Software 125

Feedback Software Product Research Product Management Product Manager 125