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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

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395: Creating business and product strategy – with Sean Kim

Product Innovation Educators

How product managers can empower teams to create a winning product strategy. We hear a lot about strategy and that product managers need to create a product strategy. In practice, what does that mean and how does a product strategy help you be more successful? Product strategy is 100% focused on the customer. [7:23]

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19 Curated SaaS Product Marketing Examples For Every Stage Of The User Journey

Userpilot

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. What is SaaS product marketing?

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What Is Product Intelligence?

Userpilot

Product intelligence is the magic that turns everyday products into smart machines. It’s what helps teams build great product experiences. From Alexa putting on your favorite tunes in the kitchen to Siri setting up your morning alarm, product intelligence is the bridge that connects people to products. Conclusion.

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15 Good UX Examples For SaaS Every UX Designer Should Follow

Userpilot

Investing in good UX design will remove unnecessary friction from your product and reduce churn. Mixpanel lets first-time users explore the product using demo content. Todoist uses its own to-do checklist for user onboarding. Products with good UX are simple to use, enjoyable to use, and aesthetically attractive.

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Gina Gotthilf on growing Duolingo to 200 million users

Intercom, Inc.

I didn’t have to touch product, it didn’t require any money, and I really felt like there was a cool story to tell. Product people – engineers, designers – sometimes view marketing as this side thing that’s not really necessary. Adam: What are some of those early A/B tests that stick with you most?

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#AskMeAnything with Roger Dooley on the Feedback Tribe

Usersnap

Roger: This could be its own book, but a few quick thoughts… Customer perception of effort is more important than absolute metrics. HD’s search function has always produced far more relevant results than Lowes in my tests. (I The better CX translated into better product perception. People liked it.