Userpilot

MARCH 10, 2022

Thus, improving user retention can help you boost revenue growth. In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

JANUARY 24, 2023

Boosting user engagement is a surefire way to nurture customer loyalty, but how do you actually encourage users to use your product? In this article, we’re going to go over how engagement gamification increases user engagement, how you can implement it, and the best practices to follow! What is SaaS gamification?

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Onboard customers more quickly and r educe time to value.

Feedback Software 92

Feedback Software Analytic Tools Reporting Tools Data Visualization 92

Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game. Are you not sure what to add to it?

Books 87

Books Analytic Tools Data Visualization Product Research 87

Userpilot

MARCH 28, 2022

Great UX design helps users easily achieve their goals and complete their tasks without friction. Investing in good UX design will remove unnecessary friction from your product and reduce churn. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. What is good UX?

Analytic Tools 109

Analytic Tools Feedback Software UX Data Visualization 109

Userpilot

MAY 13, 2021

Product intelligence is the magic that turns everyday products into smart machines. It’s what helps teams build great product experiences. From Alexa putting on your favorite tunes in the kitchen to Siri setting up your morning alarm, product intelligence is the bridge that connects people to products.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MARCH 15, 2021

Let’s face it: engagement may be a key requirement for product growth, but your customers…don’t want to be engaged. In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 83

Userpilot

SEPTEMBER 16, 2021

This is a testament to the level of engagement that you can get out of users who are enjoying what they do. In fact, productivity thrives in a gamified environment. Let's dive deeper into a few gamification strategies that can help you optimize the user experience ! Rewards incentivize repeated usage of a feature.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  (“Our AI-based tech support lookup product will cut your support costs by 25-35%. ”) Why try to transform from a services company to a product company? to 0.8x.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

UX Studio

MARCH 13, 2023

The human soul has always been an interesting topic for me and I was curious about what kind of products are available in the digital world for those dealing with mental health issues. What do you need to know about mental health awareness when designing a digital product, and why is it so important to understand its background?

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. The Net Promoter Score (NPS) is a measure of customer loyalty that assesses the likelihood of a customer recommending your product or service to others. They are disengaged from your product. Here’s why.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

FEBRUARY 14, 2021

Product-Led Growth Lifecycle Marketing Personalized In-App Experiences Product Marketing Viral Loops Affiliate Marketing Conclusion. In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption.

Feedback Software 88

Feedback Software Research Software Customer Experience User Testing 88

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Usersnap

APRIL 15, 2020

Q: Friction in the customer experience causes drop-offs, what are some ways to identify and measure friction? Roger: This could be its own book, but a few quick thoughts… Customer perception of effort is more important than absolute metrics. The better CX translated into better product perception. People liked it.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Product Coalition

JUNE 27, 2018

There is no consistent quantifiable definition of engagement across different products.” Despite the fact that there is no quantifiable definition of engagement across varying verticals, there are still some basic metrics that mobile professionals gravitate towards. Action Cohort Analysis: What is it?

Data Visualization 60

Data Visualization Analytic Tools User Testing Customer Experience 60

Intercom, Inc.

APRIL 5, 2018

I didn’t have to touch product, it didn’t require any money, and I really felt like there was a cool story to tell. It worked out well in terms of getting users, and I ended up doing that all over the world. Duolingo’s early growth experiments. It was more, “help us grow.” It’s similar to what I did with Tumblr.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. The wrong EC2 choice could adversely impact business and user experience. Real-time metric data processing. What is AWS?

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Userpilot

AUGUST 6, 2020

And the gap between expectations and reality is never greater than at the moment that a new user faces the challenge of starting to learn how to use your platform. SaaS product managers should bear in mind the words of Homer Simpson: Source: memegenerator.net. Because that’s how many users think. Means to your Users.

Data Visualization 52

Data Visualization Research Software Customer Experience Reporting Tools 52