Userpilot

FEBRUARY 28, 2024

Next, map out the user journey for each persona, focusing on main touchpoints, actions, challenges , and feelings. Funnel analysis is a technique for identifying friction in user journeys. An intuitive UI is essential for smooth user flow. Ready to dive in? Create corresponding flow diagrams. Keep it simple and uncluttered.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Userpilot

APRIL 24, 2024

It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. SaaS renewals can be a breath-holding moment.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback User Testing 78

Userpilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle. Let’s get started.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JULY 28, 2022

Creating a customer success journey map is necessary for: Creating a customer success strategy. Building customer success playbooks. Measuring success across the buyer journey. Offering the right in-app experiences to engage your customers. Including customer pain points, JBTDs, and motivators.

Feedback Software 98

Feedback Software User Testing Customer Experience Data Visualization 98

The Product Coalition

NOVEMBER 17, 2023

Explore the future of decentralized innovation with our guide on building Web3 apps. If you’re looking to harness the potential of Web3 and embark on the journey of building a Web3 app, this comprehensive guide is your roadmap to success. You’re essentially trusting these big companies to keep your information safe.

Analytic Tools 115

Analytic Tools Feedback Software Data Visualization User Testing 115

Sequent Learning

DECEMBER 20, 2023

The role of a product manager is the linchpin in product development, overseeing the entire lifecycle from inception to market launch. They delve deep into market research, analyzing customer needs and market trends, translating these insights into product features and enhancements. What is a Product Manager?

User Testing 52

User Testing Customer Feedback Certifications Product Management 52

Userpilot

FEBRUARY 14, 2024

For Userpilot customers, it doesn’t matter anymore. Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. It enables teams to manage leads and automate customer service and marketing campaigns. Are you a Salesforce or HubSpot user? Salesforce is a CRM system.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

FEBRUARY 20, 2023

The trickiest but most rewarding stage of the customer journey is user onboarding. If you make a good first impression with new users, you’ll make the rest of the process easier for your customer success team and reduce churn in the process. What is a user onboarding email? What is an onboarding email sequence?

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Delight customers. What is customer retention?

Feedback Software 95

Feedback Software Data Visualization Customer Communications Customer Experience 95

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. Irrespective of the type, all product managers must have some common key skills, like strategic thinking, leadership, and customer empathy. Let’s get right to it.

Research Software 100

Research Software Analytic Tools Feedback Software Product Research 100

Userpilot

APRIL 27, 2022

Many people tend to use the terms customer service vs customer experience interchangeably. I’m here to tell you that’s wrong; the two terms, although known to boost customer engagement and loyalty , are not synonymous. Customer service is the assistance a customer receives throughout their customer lifecycle.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools Data Visualization 96

Userpilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle.

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Experience 87

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. The outcome?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

FEBRUARY 14, 2024

The platform also helps you announce new product features and collect customer feedback. That, in turn, helps you create more detailed and personalized user journeys. Prompt customer support : Userpilot offers multi-channel support via email, phone, and live chat. Let’s get into it! This key feature is absent in Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 27, 2023

How do you increase customer adoption to grow your product ? Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. TLDR; Customer adoption is the process of continuously learning how to use a product and exploring its full potential. What is customer adoption?

Onboarding KPIs 94

Onboarding KPIs User Testing Customer Experience Customer Feedback 94

Userpilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention.

Customer Experience 92

Customer Experience User Testing Customer Feedback Onboarding KPIs 92

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is SaaS customer onboarding? Action-packed, right? Let’s get into it!

Analytic Tools 96

Analytic Tools Onboarding KPIs Feedback Software Framework 96

Userpilot

APRIL 7, 2024

Although the term is usually used in the context of user activation , Aha moments appear throughout the user journey. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. What does it mean in the SaaS context?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. From buying to post-purchase, there are five customer lifecycle stages: Acquisition, Activation, Retention , Referrals, and Revenue. Customer acquisition is the process of getting new customers for your business.

Analytic Tools 97

Analytic Tools Onboarding KPIs Customer Experience User Testing 97

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Primary onboarding flows should be short and focused on training customers in basic functionality. Ongoing personalization of the onboarding experiences based on customer data, behavior, and feedback is a must. Should you follow customer onboarding trends?

Feedback Software 90

Feedback Software Analytic Tools Customer Feedback Data Visualization 90

Userpilot

DECEMBER 13, 2022

If you’re interested in driving product growth , you need to learn to remove it from your customers’ life. Help customers adopt your tool faster. Result in improved customer experience. Increase retention and potentially lead to customer loyalty. Map your customer journey. Bad customer service.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

ProductPlan

AUGUST 4, 2022

A stellar roadmap includes the release of new features, key dates, product updates, and the product vision – giving context to the product lifecycle. A stellar roadmap includes the release of new features, key dates, product updates, and the product vision – giving context to the product lifecycle. Let’s map this out.

Framework 93

Framework Roadmap Feedback Software Customer Feedback 93

Userpilot

OCTOBER 20, 2022

User onboarding is the process of familiarizing new users with your product and guiding them throughout their journey. A good onboarding process keeps your customers engaged and active which in turn, reduces churn, boosts conversion rates and drives revenue. Why is customer onboarding important for a SaaS product?

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. SaaS user onboarding is a crucial step in the customer journey.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Onboarding KPIs 97

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. What is customer support?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? What is customer success? No worries!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer experience tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer experience needs. Advanced customization will require you to work with CSS code.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

DECEMBER 15, 2023

TL;DR Onboarding automation is the use of automation to streamline onboarding-related workflows to guide new customers or new employees through every step with little or no manual assistance. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

JUNE 25, 2023

Our guide introduces 23 must-reads, from timeless classics to hot-off-the-press publications that are creating waves in the market. TL;DR Continuous Discovery Habits is a guide for Teresa Torres’ discovery framework. Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers.

Books 95

Books Analytic Tools Data Visualization Product Research 95

Userpilot

DECEMBER 12, 2023

Looking for a good new customer onboarding tool and wondering which one of Pendo, Appcues, and Stonly is the best option for your SaaS company? There are plenty of tools for new customer onboarding on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

DECEMBER 10, 2023

Looking for a good customer experience management tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer experience management on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Experience 52

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 15, 2023

Optimizing it leads to higher retention and enhanced customer loyalty — ultimately, increased product adoption. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The platform also helps you announce new product features and collect customer feedback.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Split

MARCH 20, 2024

As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. The release management process flow refers to the end-to-end workflow for a new software release across its entire lifecycle. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The platform also helps you announce new product features and collect customer feedback. The platform also helps you announce new product features and collect customer feedback. Let’s compare them!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

FEBRUARY 14, 2021

Product-Led Growth Lifecycle Marketing Personalized In-App Experiences Product Marketing Viral Loops Affiliate Marketing Conclusion. In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption. on marketing in 2020.

Feedback Software 95

Feedback Software Research Software Customer Experience User Testing 95