Gainsight

AUGUST 6, 2021

How involved is your Customer Success team in product launches? Customer Success brings a deep understanding of customers’ needs and pain points. Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Tracking product usage , like engagement with certain features, allows product managers to see which of them generate the most value for customers.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams. More importantly, it helps launch already strong MVPs.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

APRIL 6, 2023

Pick the right prioritization framework and make data-driven prioritization decisions to manage the roadmap. Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development. This means a lot of product development happens without customer validation.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. An iterative product framework for identifying and pursuing the right opportunities to create value. Your users will thank you one day.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product. But how do you do that? Product management and leadership speakers.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

The Product Cafe

NOVEMBER 23, 2022

Here are four ways you can focus on delivering products that yield value to your customers: 1. Understanding the “a” to “z” of your customer’s problems Product Managers are the ones to decide which feature to build while developers are the ones who know how to build it. Credit: [link] 4.

Customer Experience 52

Customer Experience User Friction Product Research Data Visualization 52

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? How can these things happen in parallel without chaos ensuing?

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

MAY 17, 2022

Product improvement is adding changes to a product to get new customers, retain active users , and recapture lost customers. SaaS businesses can leverage product improvements to meet customer needs, outperform competitors, improve customer experience, increase profits , and create customer loyalty.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. After the launch, it’s their job to let users know about the changes through release notes. Market and customer research.

Product launches 98

Product launches Product Research User Testing Research Software 98

Bain Public

JANUARY 21, 2020

On a mission to support and grow the Montreal startup ecosystem, Notman House is a technology hub that provides office, event, and communal space for startups, investors, technology partners, and community groups. We care about user problems and how products fit into their lives. It must fulfill a need or solve a problem users have.

User Testing 52

User Testing Feedback Software Startups Customer Experience 52

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Trend analysis tracks patterns and trends in user behavior, preferences, and market dynamics.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand. User emotions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

PMLesson's Ace the PM Interview

APRIL 25, 2022

Tell me about a time when you influenced a product roadmap. What values are important in a brand and how are they communicated to the customer? How does working in VR affect mobility and what pain points may arise? Privacy changes and noisy marketing channels may influence how difficult it is to reach customers.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Product Talk

APRIL 21, 2021

The reason why I like to share that is in today’s talk, we’re going to get into my continuous discovery framework. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world. Design with your customers, design with your constituents, not for them.

Product Research 291

Product Research User Testing Research Software Analytic Tools 291

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? How is product market fit different from product-customer fit? A company achieves the product-market fit when the product satisfies the needs of enough customers who are willing to pay for it, and it is easy to scale. Product-market fit vs product-customer fit. Let’s jump in!

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. Fail to make your product great, and you won’t win the customer in the long run no matter how good your marketing is.

Onboarding KPIs 56

Onboarding KPIs Analytic Tools Research Software Customer Experience 56

Userpilot

AUGUST 10, 2023

This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! TL;DR Product discovery is the process of researching customer problems that need solving and developing solutions they’re ready to pay for. Let’s get right to it!

Product Research 98

Product Research Analytic Tools Feedback Software Research Software 98

Bryce York

JUNE 5, 2023

Building deep customer knowledge is essential for your product managers to maximize the success of their products. The single most effective way to achieve this is by having your team talk to customers regularly. Share learnings from customer calls and encourage discussions around them.

User Testing 52

User Testing Customer Feedback Customer Experience User Friction 52

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Why do you need to talk to a customer? Lots of that.

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Userpilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Customer Support : Do you get fast 24/7 customer support and training resources?

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

The Product Coalition

OCTOBER 5, 2020

Host large-scale events aimed at burning down the quality backlogs. Create frameworks for aligning company, org, team, and individual goals. Create prioritization frameworks based on set criteria that aligns with the organization’s strategy. Dogfooding. Bug bashes. Quality alerts. Key Tasks Goal planning. Measures of success.

Embedded Analytics 148

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 148

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. By the way, I should have mentioned, Ria and Concur are customers. Christy: All right. I am Christy Culp. ” Right?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

ProductPlan

MAY 21, 2019

Sunsetting your product because the acquirers were far more interested in acquiring talent, technology and/or customers than the product you manage. Learn about the company doing the acquiring, their product portfolio, their customer base, and the individual members of the company you’ll be dealing with. Sync up on roadmaps.

User Friction 59

User Friction Research Software User Testing Customer Experience 59

Product Talk

AUGUST 2, 2023

I’m so honored to kick off the inaugural Product at Heart event. In my book, Continuous Discovery Habits , I define continuous discovery as at a minimum weekly touchpoints with customers by the team that’s building the product where they conduct small research activities in pursuit of a desired product outcome.

Product Research 192

Product Research User Testing Research Software Feedback Software 192

Business of Software Conference

JUNE 29, 2020

A lot of product teams are asked to deliver a fixed roadmap with some dates on it. Do we create any value for our business for our customers? So, this visual for those for the product folks in the room to tell a board that I made it up and it’s a 12 month roadmap for Netflix that I totally made up.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Department of Product

JUNE 27, 2022

For example, the Product Manager has one version of a roadmap, and the Engineering Manager has another. Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. This is a pain point for the Triad model. This is a larger organizational failure.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Department of Product

AUGUST 11, 2020

To craft a differentiated policy you’ll need to look at what your market offers today and what customer pain points could be eliminated by offering durable policies. Look at the rigid policies of your competitors and others in your market to explore opportunities for creating new, flexible, customer-oriented policies.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47]. The Jobs-To-Be-Done Framework: Clayton Christensen and Anthony Ulwick [10:42].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Andrew Chen

JULY 20, 2020

Solving for the adjacent user is often seen as “optimization”, which in some organizations is viewed poorly because they represent short-term thinking. Solving for your adjacent user is not short term thinking; it is this disciplined sequential execution that will enable your longer-term roadmap and faster growth.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

Andrew Chen

JULY 20, 2020

Solving for the adjacent user is often seen as “optimization”, which in some organizations is viewed poorly because they represent short-term thinking. Solving for your adjacent user is not short term thinking; it is this disciplined sequential execution that will enable your longer-term roadmap and faster growth.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Userzoom

JUNE 6, 2019

And also how, through the coaching of others and democratizing user research throughout the company, Soma and Stephanie massively scaled the number of user needs and pain points solved. However if you want early access to all seven videos from the event, you can sign-up to view them right now! Access videos.

User Testing 93

User Testing Research Software Product Research UX 93

Userzoom

MAY 9, 2019

Every couple of weeks we’ll a share a different presentation from BetterUX 2019, including talks from Paul Boag, Leader in Digital Strategy and User Experience Design and Soma Ray & Stephanie Agotborde from Booking.com. However if you want early access to all seven videos from the event, you can sign-up to view them right now!

User Testing 121

User Testing Product Research Research Software UX 121