Alchemer Mobile

OCTOBER 14, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Ian Hassard, senior manager of product management at Auth0.

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

Revulytics

JUNE 27, 2017

Contextually relevant messages delivered at the right time. In-application messaging offers the best of both worlds – giving you a new channel to reach the user, target outreach, and not only push, but pull information from users in real-time, while they’re leveraging your application. Inform users of new releases or support packs.

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Messaging 70

The Product Coalition

JUNE 2, 2020

Remote Agile Event Planning?—?a My solution to this challenge is going the extra mile regarding the remote agile event planning. We cannot deal with firewall, VPN- or general networking issues once the big event starts.) I describe the schedule of the upcoming event: starting and end times as well as planned breaks.

Agile 78

Agile Events Certifications Document 78

Revulytics

AUGUST 28, 2018

Metallica’s data-driven, customer-centric approach can be applied to pretty much any industry that seeks to further engage its users through more relevant and meaningful virtual and in-person events. Putting on live, national and global events is expensive. The same strategy can also be applied for digital events like webinars.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Events 88

Events Feedback Software Technical Review Systems Review 88

Product Talk

DECEMBER 13, 2023

Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas.

Data Visualization 248

Data Visualization Analytic Tools Reporting Tools Technical Review 248

The Accidental Product Manager

MAY 1, 2023

Product managers want to know if telling their potential customers that there are limited supplies of a product really works. The Concept Of Product Scarcity Any of us who have bought a book on Amazon or made other online purchases are familiar with the message: “Only 2 left in stock – order soon.”

Product Management 65

Product Management Product Manager User Testing Product Research 65

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. Buffer is a social media management platform with social media scheduling, monitoring, and insights.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Alchemer Mobile

OCTOBER 31, 2023

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. The Shopify Initiator can listen to many defined events such as Customer Created, Order Created, Order Paid, and Order Fulfilled. It also allows you to automate closed loop follow-up.

Feedback Software 130

Feedback Software Systems Review Customer Satisfaction User Testing 130

Userpilot

APRIL 7, 2024

To be more specific, when looking for the Aha moment, you want to identify user actions that lead to an activation or conversion event. The simplest option is to create a multiple-choice survey listing the major events and ask users to choose the one when they experienced value for the first time. To do so, conduct path analysis.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. JBTDs, user roles, etc.).

Analytic Tools 89

Analytic Tools User Testing Customer Feedback Feedback Software 89

Alchemer Mobile

MARCH 9, 2022

What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. Use contextually relevant messaging and proactive customer engagement strategies. Use contextually relevant messaging and proactive customer engagement strategies.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. What is product service management? What does it involve and what are its benefits?

Data Visualization 94

Data Visualization User Testing Research Software Feedback Software 94

Userpilot

MARCH 7, 2024

To create funnel reports in Userpilot , you first need to define the conversion events. Userpilot allows you to create a custom event funnel. Custom events consist of multiple user actions. Step 1: Select an event The first step is to select conversion events. Conversion event selection.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Customer Experience 87

Userpilot

NOVEMBER 5, 2023

What’s customer value management? TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. Overall, customer value management can make your product more competitive. What are its stages?

Research Software 88

Research Software Feedback Software Analytic Tools User Testing 88

The Product Coalition

SEPTEMBER 8, 2022

No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). One of the first things that I insist on for new product managers is a customer experience journey, where discovery is key ? There are great tools for product managers to assist with this.

Data Visualization 135

Data Visualization Analytic Tools Reporting Tools Research Software 135

The Product Coalition

JUNE 15, 2023

seconds, as a product manager how do you utilize that 8.25 Because the harder something is to understand, the less likely the event is to occur. For example, sending a message on WhatsApp and waiting for a reply. How Product Managers Salvage User Habits, Part 2. This is you right now . . ) How much money.

User Testing 109

User Testing Customer Experience Product Management Product Manager 109

The Product Coalition

SEPTEMBER 10, 2023

It crafts the whole message around that goal. It requires the ability to turn information into an exciting message through words and content. And how does this message impact the specific people in the room? Think about the important context for your message to truly land. Bravado is distracting.

Presentation 130

Presentation Data Visualization Messaging Customer Experience 130

The Product Coalition

NOVEMBER 1, 2022

As the Pushwoosh Team has determined , behavior-based communications have 7x higher CTRs than broadcast messages and lead to 30x higher in-app engagement and 25x conversion into target action. You can do this by tracking users’ in-app behavior with triggered events. Personalization is the other half. Sounds challenging?—?but

Customer Experience 138

Customer Experience User Testing Customer Feedback Analytic Tools 138

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. On average, a product launch manager earns around $138,000.

Product launches 89

Product launches Product Research User Testing Research Software 89

Userpilot

APRIL 16, 2024

Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. Take Surfer as an example: an SEO manager needs more features than a writer. Custom events in Userpilot.

Data Visualization 89

Data Visualization Customer Feedback Analytic Tools Feedback Software 89

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. Change is the only constant.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Userpilot

NOVEMBER 20, 2023

What is a technical product manager? This is the question that opens our discussion of technical product management. TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. Book the demo to see how it can help your technical product managers.

Analytic Tools 91

Analytic Tools Feedback Software Research Software User Testing 91

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 87

Analytic Tools Feedback Software Research Software Reporting Tools 87

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Is it possible to do this with Intercom? Integromat.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

MARCH 25, 2024

In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration. The behavior flow/path exploration diagram consists of nodes representing events, pages, or screens. The wider the node, the more users completed the event or viewed the page. Other include Funnel and Cohort exploration.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Reporting Tools 77

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Why is SaaS renewal management important?

Feedback Software 78

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 78

Intercom, Inc.

JULY 6, 2022

Discover what you can do with 2-way SMS, including sending promotional messages, re-engaging your customers, and much more over at our help center. Ease team management with more teammate permissions. Whether you missed it or need a recap, we have the event wrapped up for you right here.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Revulytics

JUNE 14, 2018

In this video, you’ll learn: How responses, both quantitative and qualitative, can be captured as Custom Properties and Custom Events, for future use within Usage Intelligence (including retargeting campaigns based on survey responses). How to follow up with any of the users that gave negative response to dig deeper into their feedback.

Messaging 54

Messaging Feedback Software Product Research User Testing 54

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing.

Product Marketing 83

Product Marketing Onboarding KPIs User Testing Marketing 83

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase. What is customer lifecycle management? Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

APRIL 30, 2024

Userpilot : A no-code custom event tracking software with analytics features, reports , and customizable surveys for feedback collection. You'll uncover useful data on key metrics such as feature usage , events fired , and numerous engagement metrics , as well. Want to get started with customer progress tracking of your own?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

OCTOBER 15, 2023

Custom event tracking helps teams track customer journeys and engage them accordingly. Contextual in-app messages help increase user engagement and drive account expansion. And thanks to modern analytics tools, marketers (and product managers) can collect the data effortlessly without writing any code or help from developers.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Userpilot

NOVEMBER 20, 2022

Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Send personalized in-app messages.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. Product managers are busy people. Product managers are busy people. Define and track important events with Userpilot. Data is power. What are you waiting for?

Analytic Tools 67

Analytic Tools Data Visualization Feedback Software User Testing 67