feature customer-journeys 
Intercom, Inc.
APRIL 3, 2019
In the past few years, companies have increasingly realized the value of personalization in acquiring and retaining customers. Adding a personal touch shows your visitors and customers that you care, making visitors more likely to become customers and customers more likely to become advocates for your brand.
Product Talk
MARCH 13, 2024
When an organization shifts from delivery or feature teams to product teams , the first step is often a change to team structure. Delivery and feature teams are often structured by function—front-end teams, back-end teams, mobile teams, etc. Feature parity across desktop and mobile is rarely what customers need or want.
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Userpilot
APRIL 16, 2024
Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.
Product Talk
JANUARY 31, 2024
. – Tweet This For today’s Ask the Community, we asked members of the Continuous Discovery Habits community to share a story about where they went wrong when they first started their continuous discovery journey. Leann’s Continuous Discovery Journey One of Leann’s colleagues introduced her to Teresa’s work. Let’s dive in!
Speaker: Jon Harmer, Product Manager for Google Cloud
Move from feature factory to customer outcomes and drive impact in your business! You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.
Userpilot
MARCH 15, 2024
Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand.
Userpilot
MARCH 29, 2024
Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Create customer journey maps to outline the challenges and expectations of your customers.
Speaker: Sandhya Hegde, Director of Product, Amplitude
Whether you are building new features, trying to improve customer experience or battling poor retention - user behavior forms the foundation of your product strategy. In this webinar you will learn the best practices on how to: Explore & understand the full customer journey. Create frameworks to analyze user behavior.
Speaker: Steven Haines, Founder and CEO, Sequent Learning Networks
Product professionals use phrases like "voice of the customer," and "user experience" so often that it can be easy to lose sight of their actual meanings. This phrase blur is dangerous, as it can pull our attention from what should be our real focus: our our customers' and users' needs. Tactics for developing empathy for your users.
Speaker: Pulkit Agrawal - CEO and Co-Founder of Chameleon
The core components of the modern stack (and what features to stay away from). Tools to use throughout the customer journey to help you increase activation, retention, and loyalty. How to choose the right products for your company. Don't get left behind – register now for this exclusive opportunity!
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