Userpilot

APRIL 8, 2024

Think about the last software application that you used for work. If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. Whose idea was it to buy it? Book the demo!

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Strategy 71

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. To have a successful experimentation program, the product managers need 3 things: 1. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Many brands have great products but what makes you stand out from the competition is customer experience (CX). You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Keep reading!

Feedback Software 79

Feedback Software Reporting Tools Customer Experience Data Visualization 79

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 76

Feedback Software Analytic Tools Product Research User Friction 76

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. Listen to your customer's feedback and prioritize your roadmap where it makes sense.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Productivity pain points happen when customers want more efficiency from a product.

User Friction 80

User Friction Customer Experience User Testing Product Research 80

Userpilot

AUGUST 21, 2021

A product is only as good as its features. The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. What is feature engagement in SaaS? Let's begin!

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 73

Feedback Software User Testing Customer Experience User Friction 73

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Adoption : The phase where customers start using your product regularly. Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer focus is about researching and satisfying customer needs.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

UserVoice

JULY 4, 2019

As a product manager, you probably wear a lot of hats. Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Close the feedback loop so customers know their opinions matter.

Product Research 74

Product Research Data Visualization Feedback Software Analytic Tools 74

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Renewal playbooks help customer success managers to improve customer retention and satisfaction, boost product adoption , and manage the renewal process more effectively.

Feedback Software 82

Feedback Software Analytic Tools Customer Experience Customer Feedback 82

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? In the business world, there’s a term used to describe the rate at which customers stop using a product or service — customer churn. Voluntary churn is when customers leave because they are no longer happy with the product, its features, or its pricing.

Feedback Software 85

Feedback Software Analytic Tools Customer Experience User Testing 85

Usersnap

SEPTEMBER 22, 2022

You know you need insights from users of your product, but aren’t quite sure how to do it. We know it is hard just collecting customer feedback , but then making decisions out of it becomes even tougher. Since its launch, Typeform has been one of the most popular online form builder tools. Luckily, you aren’t alone. Easy to Use.

Feedback Software 52

Feedback Software Research Software User Testing Product Research 52

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? The active user is a regular user of your product who enjoys it but is yet to become a loyal customer.

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Research Software 90

Userpilot

OCTOBER 21, 2022

Boost product growth. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust.

Feedback Software 91

Feedback Software User Testing Customer Experience Customer Feedback 91

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Loyalty is often measured through NPS and other similar surveys. Some users sign up and forget about your app.

Feedback Software 76

Feedback Software Analytic Tools Research Software User Testing 76

The Product Coalition

JULY 6, 2022

Nowadays, digital products are becoming more and more prominent in our lives, and it’s already part of our daily activities. The majority of such apps have undergone iterative and incremental development to enhance and improve their features. Most of our readers would have heard of Agile product management. Why does Lean matter?

Startups 124

Startups Feedback Software User Testing Product Research 124

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. User engagement analytics tells you whether users are getting value from your product. User engagement is one of the most vital aspects of any SaaS business.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Userpilot

APRIL 2, 2024

Power users are one of the most valuable assets a SaaS business can have. Let’s explore what defines a power user, the power user curve, and look at some practical strategies for analyzing user behavior to expand product engagement. This way, tailor product development towards meeting the needs of ideal customers.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. It takes more than just keeping up with the competition on product comparison checklists to stay relevant. Effective product teams position their solutions as market leaders. This requires targeted, in-depth user research.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Gainsight

OCTOBER 20, 2021

You’re getting drilled with feedback and opinions. Luckily, by rooting your plans in a product-led approach, you can focus your efforts and drive forward with confidence. There are three pillars to support your product-led go-to-market strategy and lead your team to success. Why perfect your product-led go-to-market strategy?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. What is churn ?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

UX Planet

JANUARY 16, 2024

For startups and product owners, the stakes are high, and the path is treacherous. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want.

Branding 95

Branding User Testing Product Research Data Visualization 95

Intercom, Inc.

JULY 14, 2020

In a recent study with over 600 support leaders, we found that smaller support teams (fewer than 100 agents) are less likely than larger teams (more than 100 agents) to say they can continue meeting accelerating customer expectations. . – Even teams that could offer real-time chat may not feel that it’s the right solution for them.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

OCTOBER 23, 2022

They also draw in more referrals and are great candidates for beta tests. Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. Offer discounts and incentives to loyal customers.

Feedback Software 86

Feedback Software User Testing Customer Feedback Customer Experience 86

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. As unrelated as it may seem, the current state of cross-functional research feels a lot like buying wearable technology and using it to diagnose your health. This isn’t unique to the world of research.

Research Software 40

Research Software Feedback Software Product Research User Testing 40