Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? This means complicated UI , redundant features, and unnecessary use of complex technologies.

Feedback Software 84

Feedback Software Analytic Tools Research Software User Testing 84

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. However, such change is built on the foundation of the processes developed previously.

Feedback Software 90

Feedback Software Analytic Tools Research Software Product Research 90

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). SaaS Pirate Metrics framework.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Roman Pichler

MAY 11, 2021

.” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. In Scrum—the framework that gave birth to the product owner—the role is responsible for maximising the value a product creates for the users and for the business. That’s usually challenging enough.

Weak Development Team 325

Weak Development Team Product Research User Testing Customer Experience 325

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Focus Only on Team Level Agile Transformation initiatives sometimes focus exclusively on individual teams, neglecting the broader organizational context.

Agile 59

Agile Data Visualization Feedback Software Reporting Tools 59

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. So, how can you determine customer fit and get the right user feedback to ensure customer success? Let’s go over the concepts.

User Testing 83

User Testing Feedback Software Analytic Tools Customer Experience 83

Userpilot

MAY 19, 2022

To be successful, your SaaS product needs to provide the right mix of features. Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Value Proposition Canvas can help you decide what features to develop to provide value to users.

Feedback Software 93

Feedback Software Research Software User Testing Product Research 93

Roman Pichler

FEBRUARY 2, 2021

Before the advent of agile frameworks like Scrum , a product person—the product manager—would typically carry out the market research, compile a market requirements specification, create a business case, put together product roadmap, write a requirements specification, and then hand it off to a project manager.

Agile 248

Agile Product Research User Testing Feedback Software 248

ProductPlan

FEBRUARY 7, 2023

After deciding to implement a new prioritization framework, many teams find themselves defaulting to certain bad habits. These bad habits can impede your product team’s ability to launch a product effectively. To achieve this, product teams need to implement the right prioritization frameworks.

Framework 52

Framework Weak Development Team User Testing Research Software 52

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

Customer Feedback 79

Customer Feedback Product Research Feedback Software User Testing 79

Userpilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Applying insights from market research to product development and marketing strategies can significantly enhance business growth. These choices can make or break your SaaS company.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Polish your in-app communication: Use UI elements like tooltips, modals, etc., Invest in the right tool: Not everything can be done manually. Use automation to save time.

Feedback Software 93

Feedback Software Customer Experience Analytic Tools Research Software 93

Userpilot

OCTOBER 18, 2022

Unmet customers’ needs to inform your product roadmap. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. You’ll also identify new product design and development perspectives with task analysis. Hiccups in user experience.

Customer Feedback 88

Customer Feedback Data Visualization User Testing Analytic Tools 88

Userpilot

OCTOBER 27, 2022

Once you start developing a feature, you should also test it regularly. Next, use the right tool to collect the right information and use the data to inform new developments. For example, you can use software like Hotjar to record user sessions to identify friction points. You can also use it to carry out fake door tests.

User Testing 94

User Testing Product Research Feedback Software Testing 94

Userpilot

AUGUST 21, 2023

Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. Product managers often work in cross-functional teams and bridge the gap between multiple departments. What qualities do you look for in a strong product team? What is the best way to work with cross-functional teams?

User Testing 77

User Testing Research Software Feedback Software Product Research 77

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken Yet I could still see the tension on the team’s face and almost feel the hesitance in the air even though we were all separated by significant distance — no one wanted to be there. As a result, the team struggled with how to prepare. I worked in healthcare technology at the time.

Technical Review 114

Technical Review User Testing Product Research Customer Feedback 114

Roman Pichler

FEBRUARY 2, 2021

Before the advent of agile frameworks like Scrum , a product person—the product manager—would typically carry out the market research, compile a market requirements specification, create a business case, put together product roadmap, write a requirements specification, and then hand it off to a project manager.

Agile 156

Agile Product Research User Testing Feedback Software 156

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Roman Pichler

MAY 11, 2021

.” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. In Scrum—the framework that gave birth to the product owner—the role is responsible for maximising the value a product creates for the users and for the business. That’s usually challenging enough.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

SEPTEMBER 12, 2022

The focus of product management is overseeing product development at all stages of its lifecycle. A product manager's role is to coordinate the work of various teams across the organization with the shared goal of developing products. SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound.

Product Research 78

Product Research User Testing Onboarding KPIs Feedback Software 78

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. How do you create a roadmap? It helps you find product-market fit and gives your team direction. Strategy is made up of three elements: your vision, objectives and roadmap.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

OCTOBER 25, 2022

They tell the product management team what they need to achieve. Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them. Tagging responses in Userpilot helps you design relevant in-app experiences to improve satisfaction. Goals are important aspects of the product strategy.

Product Research 84

Product Research User Testing Customer Feedback Research Software 84

The Product Coalition

FEBRUARY 13, 2021

This means you can save time and money developing features customers really care for and reduce risks of undesirable effects on your customers. In addition, this person works closely with the experimentation teams to ensure that they are aligned with the overall business objectives, measure results objectively and follow best practices.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

ProductPlan

MAY 22, 2020

It’s not necessarily bad when product management adapts to each company’s specific needs. Below is the discussion Melissa Perri had with John Cutler and Jim Semick on why teams that are scaling need product ops. Processes & Practices: The more product teams grow and multiply, the less homogenous they get.

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

The Product Coalition

JANUARY 10, 2019

The most popular frameworks, like agile, are more about the general approach your office takes. Team structure, work patterns, timing, tool deployment… They are holistic in the way they seek to address your overall operations. The Jobs To Be Done Framework (JTBD, for short) is different. Anything else is just a hobby.

Framework 60

Framework Research Software User Testing Feedback Software 60

The Product Coalition

SEPTEMBER 15, 2019

For new product managers or in startups with newly formed product teams, the building roadmap is their first kick at having the influence of the company direction. You might be super excited to go away for 2–3 weeks, conduct market research and come back with a colourful looking roadmap.

Framework 61

Framework Product Research User Testing Product Management 61

ProductPlan

MARCH 1, 2023

Product Planning is researching, making decisions, and taking action to develop a successful product. Product management teams will have their cadence and frameworks for planning, but typically it consists of some version of annual combined with quarterly planning. What is Product Planning?

Research Software 52

Research Software Feedback Software Weak Development Team User Testing 52

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

MARCH 28, 2022

I think one of the ways to minimize the chance of this happening is to have an always on routine of talking to customers e.g. standing time to talk to customers that almost gets backed into the operating rhythm of the team. I think it makes sense to hear that opinion and factor that into the product development process. Of course?—?the

Product Research 151

Product Research Product Management Product Manager Weak Development Team 151

PMLesson's Ace the PM Interview

MARCH 15, 2021

You’ve probably also been asked “what’s your greatest strength (or weakness)” once or twice while interviewing for jobs. You may have also read the famous article ‘Good Product Manager/Bad Product Manager’ by Ben Horowitz. Maybe it’s a new framework, a new product, or even a new industry altogether.

Weak Development Team 52

Weak Development Team User Testing Feedback Software User Friction 52

ProductPlan

APRIL 29, 2020

Despite the influx of ideas and feedback, we don’t get tricked into wavering from our disciplined prioritization processes. Our job entails creating product roadmaps based on what’s doable and gives the product the most bang for its buck. But how can we be sure we’re making the right calls and roadmapping what matters most?

Roadmap 53

Roadmap Weak Development Team User Testing Customer Experience 53