article thumbnail

SaaS Customer Support Best Practices and Examples

Userpilot

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

article thumbnail

The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements. Offer continuous customer education with an in-app resource center.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your Ultimate Guide to B2B Loyalty Programs [With Examples]

Userpilot

Leverage data effectively by measuring customer loyalty rate, program performance, and product usage with analytics tools to identify trends and optimize your B2B loyalty program. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.

article thumbnail

8 Best Product Webinars in 2024 and Beyond

Userpilot

TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. You can use your findings and improve your in-app marketing with Userpilot. A product webinar is a virtual seminar or presentation focused on showcasing and discussing a specific product.

Webinar 95
article thumbnail

Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools

Intercom, Inc.

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst. What seminars could I go to? billion in 2015.

article thumbnail

15 Effective Strategies to Reduce Customer Attrition Rate and Drive Business Growth

Userpilot

Use checklists to guide users toward key actions within your app. Collect customer feedback to improve your customer retention strategy. Userpilot helps you analyze product usage and create contextual in-app experiences to reduce the attrition rate. Create an in-app knowledge base with Userpilot.

article thumbnail

What to expect: Your first few months as an engineer at Intercom

Intercom, Inc.

“Shipping to learn” is based on the idea that software doesn’t have to be perfect to be shipped, and most of the time it is not possible to define what success looks like in advance. By shipping and collecting feedback we can apply our learnings and iterate on our solution. Choosing the right technology.