Intercom, Inc.

OCTOBER 16, 2019

At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. Managing your support. Managing your support. The key here is to keep the cost of customer acquisition down.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Ruth O’Brien , Senior Manager of Customer Support here at Intercom. We surveyed over 1,200 global support leaders across a range of sectors like tech, e-commerce, and finance.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

MARCH 29, 2024

If finance is a problem, for example, you can opt for a virtual event or creative booth instead of an elaborate media campaign. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. Userpilot's AI launch on Product Hunt.

Branding 84

Branding Analytic Tools Feedback Software User Testing 84

Userpilot

APRIL 8, 2022

From the get-go, Joanna was responsible for managing and growing the company via strategy, sales and funding as well as cultivating the company culture. Then we added inbound marketing which added the number of leads which, in turn, meant more conversions. First the features, then the inbound marketing.

User Testing 89

User Testing Feedback Software Research Software Product Marketing 89

Userpilot

JUNE 13, 2022

The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. The SVPG insights blog is great for product managers looking to stay up-to-date with the industry and advance their skills. The blog focuses on educating users about implementing inbound marketing in their SaaS businesses.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly it became increasingly difficult to manage increasing volumes of customers and hang on to those personal relationships. In order to provide this support, support teams will need to use a tool with both powerful automation and outbound capabilities to manage and streamline high-volume workloads.

Research Software 118

Research Software User Testing Customer Experience Vision 118

BrainMates

SEPTEMBER 19, 2022

In order for a business to manage an efficient, happy and engaged workforce, there are a huge number of processes required – from payroll to rostering, health and safety, and employee development. ReadyTech is one company whose products are making an impact on the way Australian and New Zealand businesses are managing their workforce.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Pragmatic Marketing

MAY 23, 2017

When someone calls the product manager CEO of the product, what does that mean? The product manager as CEO of the product sounds powerful and strategic. It brings to mind strong leadership skills, influence and accountability, all key traits of successful product managers. Product managers have little authority.

Product Research 70

Product Research Product Management Product Manager Research Software 70

Modus Create

MAY 5, 2021

Their Cloud Enterprise edition (for Jira Software, Jira Service Management, and Confluence) supports unlimited instances, 99.95% uptime guarantee, and 24*7 support. Halp turns Slack into an internal help desk solution and can turn any message into a ticket that tracks the progress and outcomes of inbound requests.

Reporting Tools 81

Reporting Tools Data Visualization Customer Feedback Events 81

The Product Coalition

JULY 1, 2019

Your team, manager and stakeholders would benefit it from it too, as would you. Upcoming Workshops Lean Product management ?—?Barcelona?—?July July 17 : In this workshop I will walk you through the principles and tools of lean product management?—?creating sales, marketing, business dev, finance etc. Barcelona?—?July

KPI 91

KPI Data Visualization Workshop Analytic Tools 91

Mixpanel

AUGUST 21, 2019

Clement Kao is a Product Manager at Blend , a San Francisco-based startup that partners with lenders and technology providers to re-imagine consumer finance. Product managers know that understanding user behavior can be powerful. That helped them provide a reliably fast response when they were working.

Analytic Tools 78

Analytic Tools Feedback Software Research Software User Testing 78

Intercom, Inc.

SEPTEMBER 8, 2021

I was just starting to think about account management, not even necessarily sales at the time. They had a couple of account managers out of Canada, but no one in the Bay Area. By the time that I actually left Slack, I was senior manager of enterprise. And Slack was really, really new. Here I am again, different company.”

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

JULY 29, 2021

They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. And I think you need to think about people management the same way. SaaS is the subscription business.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Mixpanel

AUGUST 21, 2019

Clement Kao is a Product Manager at Blend , a San Francisco-based startup that partners with lenders and technology providers to re-imagine consumer finance. Product managers know that understanding user behavior can be powerful. That helped them provide a reliably fast response when they were working.

Analytic Tools 40

Analytic Tools Feedback Software Data Visualization Research Software 40

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Michael: Most people listening probably think of HubSpot as this inbound marketing company. You get less pressure then.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Intercom, Inc.

NOVEMBER 5, 2019

Slack’s Manager of Mid-Market Sales, Maggie Hott, and Guru’s Senior Director of Sales, Halid Ibrahimovic, on the power and pitfalls of accelerating sales with automation. Intercom’s Sales Manager Dave Bennion spoke to Dialpad’s Dan O’Connell and Sherlock’s Derek Skaletsky about how sales teams can strike the right balance.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Mixpanel

FEBRUARY 23, 2021

Product Manager at Viber, Idan Dadon , when we spoke to him. Taking a cue from corporate finance, their framework uses a series of measurements—growth accounting, cohort analysis, and customer distribution—to provide a quantitative view of a company’s level of product-market fit.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We believe primary platforms will manage and orchestrate all customer communications. Oh no wait, file a ticket.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Pragmatic Marketing

NOVEMBER 9, 2009

While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. And a product manager is now called a Product Owner … right? Since the closest equivalent to product owner in most companies is the product manager, it seems natural to equate the two.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Intercom, Inc.

SEPTEMBER 20, 2018

Since that time, I’ve set up and run sales operations teams, done a little bit of marketing ops, and even a little bit of finance at times at about four different companies. My entry into startups was timed really well for the emergence of inbound and content marketing as marketing tactics. How are we going to manage this?”

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99

Intercom, Inc.

OCTOBER 29, 2020

I never had any plans to be at one company for that long, but I just kept doing new and different things there – I started in product management and then did a combination of product management and marketing and design. A marketer could set it up, a product manager could set it up, anyone could set it up.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. How big is your revenue base that you’re managing? Other questions that you wanna ask yourself is, can a CSM realistically manage that much as well? So, is there inbound coming in?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52