The Product Coalition

JULY 8, 2023

Product leader Anna Russo explains what’s important when making data-driven decisions with Generative AI. Within these debates the prevailing narratives are that we need to fully embrace generative AI in order to radically increase our productivity.

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TechEmpower - Product Management

NOVEMBER 13, 2023

TechEmpower can help In the era of LLMs and Generative AI, empty textboxes are a product mistake. To get to what’s right for you, you need a tech partner with a deep understanding of your business needs, software development experience, data engineering skills and AI expertise.

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Gainsight

AUGUST 4, 2023

Generative AI is an unstoppable force, rapidly transforming the world around us as we know it. Every industry is feeling the implications of generative AI, as the technology poses a truly revolutionary breakthrough in a decades-long effort to develop deep learning models. Let that sink in a moment.

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BrainMates

JULY 23, 2023

Product Management in the Age of Generative AI By MARTIN NORTH It might be a cliché, but the one constant in product management is that nothing is ever constant. The industry may be unrecognisable a year from now. This isn’t hyperbole; this is happening now.

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Gainsight

NOVEMBER 13, 2023

Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to riding the new wave of artificial intelligence in SaaS. What Sets Horizon AI Apart: Trust Having generative AI features doesn’t mean much when it isn’t accompanied by trust.

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Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). But at this moment, our industry is at a crossroads. W e have the tools we need to prepare our industry for the future.

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The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. Artificial intelligence (AI) has begun to transform all facets of our professional and personal lives. How does AI assist businesses in such an uncertain industry?

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Gainsight

MAY 18, 2023

According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. At Gainsight, we’re all in on generative AI.” These new offerings are the first of their kind, and poised to revolutionize the next era of our industry: Digital Customer Success.

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Modus Create

APRIL 10, 2024

Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. A true industry veteran, Larry has played a vital role in transforming OneMain Financial from a branch-based single-product company into a multi-product omnichannel company.

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Andrew Chen

JANUARY 23, 2024

Grand Theft Auto 6 and the future of AI If you happened to miss it, a few weeks back, here is the game trailer for Grand Theft Auto 6. But GTA 6 might be the peak of the open world category, untouched by the next wave of tech, particularly generative AI. But also AI will unlock new forms of gameplay as well.

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The Product Coalition

DECEMBER 11, 2023

Competitor awareness: AI-powered trend analysis and market research tools enhance competitor awareness. Businesses can stay aligned with industry dynamics by analyzing pricing strategies, promotional offerings, and engagement tactics. This strategic advantage enables them to maintain a competitive edge in the market.

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ProductPlan

APRIL 25, 2024

The product management function in higher education is in a unique spot in its industry. At first glance, higher education may not seem like an industry that needs a product team filled with product managers. However, universities and colleges are the perfect places to employ product management principles.

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Gainsight

NOVEMBER 30, 2023

One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI. In a world that prizes speed and efficiency, Gen AI promises to be the magical wand. AI Saves CSMs Time by Automating Repetitive Tasks No one likes drowning in manual, repetitive tasks like logging call notes.

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Userpilot

FEBRUARY 13, 2024

Gartner's webinar focuses on the crucial role of generative AI in evolving AI service offerings, aimed at the PM team for understanding GenAI's impact. You'll learn: The most impactful GenAI applications and AI capabilities. Watch the Gartner webinar on delivering business value through AI.

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Userpilot

FEBRUARY 21, 2024

Generative AI : Generates diverse media types, assisting in strategy creation, predictive modeling and product development, impacting content marketing and customer service. Userpilot ’s AI writer. Survey sentiment analysis with Userpilot. Conclusion These data analytics trends are shaping the way we work with data.

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Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. Adjusting the tone It’s common for support reps to use different tones of voice with different customers – depending on the industry they work in, or the type of query they’re answering.

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Gainsight

MARCH 19, 2024

In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products.

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Gainsight

SEPTEMBER 19, 2023

To future-proof your investment, choose a platform that demonstrates a commitment to innovation and staying ahead of industry trends. It’s Powered by Generative AI Artificial Intelligence (AI) is no longer just a buzzword; it’s a game-changer in customer success. But not all AI is created equal.

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Modus Create

DECEMBER 4, 2023

Tweag employees have been regular contributors to Nix, Haskell, and Bazel, as well as industry thought leaders in open source. Not only is this important to help our clients deploy the best technology; it’s important to retain our engineering team through stimulating projects that affect the industry as a whole.

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UX Planet

MARCH 2, 2024

This leads to a mismatch between the linear progression of the Double Diamond and the iterative nature of AI development (More read: A new age of UX). Neglect of real-world constraints: In the industry, it’s not uncommon for stakeholders to already come up with predefine outcomes, such as designing an AI chatbot.

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Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Accessibility features are making UX design more inclusive.

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Userpilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. Product Predictions 2024 – From generative AI being a double-edged sword to the increased need to talk to customers, Marty shares 10 predictions that will shape product management in 2024. Who is Marty Cagan?

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The Product Coalition

DECEMBER 26, 2023

People’s health and even lives depend on how well doctors perform their duties in the healthcare industry. The healthcare software development industry is no stranger to computer vision applications. However, generative AI substantially improves computer vision accuracy, enabling use cases previously unthinkable.

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Modus Create

FEBRUARY 5, 2024

Generative AI captured the world’s imagination and received unprecedented attention. The data is consistent with my ongoing conversations with chief innovators across several industries. AI is top of mind… but executives need more information I don’t need to tell you that AI is undoubtedly transforming our economy.

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Gainsight

NOVEMBER 28, 2023

The MoveWorks team’s struggles are representative of the evolution of the Customer Success industry , and are likely resonant with many of you. Generative AI. They leveraged natural language processing and AI to automatically generate call note summaries. Sound familiar? Streamlined Account Data Access.

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Userpilot

DECEMBER 21, 2023

AI is a big talking point, making waves in many different industries. One of the best ways of keeping up to date with the rapidly growing subject is by listening to AI podcasts. 2: The AI Podcast The AI Podcast hosted by Noah Kravitz showcases the limitless potential of AI across various industries and societies.

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UX Studio

APRIL 11, 2024

Generative AI has taken the world by storm. Anyone can generate images and designs in different styles with a few words, and naturally, this affects design and AI design tools. AI design tools limitations 1. Image generated with DALL-E.

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Modus Create

MAY 28, 2024

In our Conversations with Chief Innovators series, Larry explains that business leaders are concerned because AI “exhibits behaviors we might label as bad in humans.” As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.” AI will impact nearly every industry.

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Gainsight

AUGUST 3, 2023

In this intimate setting, you’ll have ample opportunities to engage with industry leaders, exchanging ideas and best practices. Better-Than-Best Practices: As pioneers in the CS space, we’re proud to say that Pulse events have always been known for setting the industry standard.

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Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. It’s Time to Leverage the Benefits of AI in CS The transformative potential of AI in Customer Success emerged as a major topic during the CxO Summit EMEA.

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The Product Coalition

MARCH 25, 2023

The digital product industry would not be where it is today without it, but even with product innovation — it has it’s dependencies. This made me think it was time for a dedicated generative AI app for product managers. A design and engineering approach that has become more important than the technologies that benefit from it.

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Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution. And be vulnerable.”

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Gainsight

SEPTEMBER 8, 2023

See where you stack up against industry averages in our Compensation Survey Benchmark tool. Data-Driven Decision Makers With the advent of powerful digital tools like generative AI and advanced analytics, CSMs rely on data to make informed decisions, identify trends, and proactively address potential issues. Need a TL;DR?

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Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. This includes the SaaS industry too.

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Andrew Chen

AUGUST 23, 2023

In the end, there’s no real magic to it — 99% of the battle is carving out a few hours on Sundays to write when there’s a many dozens of emails that need to be returned, Netflix shows to be watched, and games I should be “researching” for my job as a games industry investor.

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Gainsight

MARCH 13, 2024

Every month, a passionate group of Gainsters meet in-person at stimulating AI offsites to discuss the latest trends in AI and explore how Gainsight’s AI can shape the future of customer success and business operations. These AI offsites showcase the immense possibilities for AI to transform our entire industry.

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