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The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide]

Userpilot

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. Eden Bidani.

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446: Winning at new products – with Bob Cooper, PhD

Product Innovation Educators

Our guest is Dr. Robert Cooper, who discovered the now famous Stage-Gate process and was named the “World’s Top Innovation Management Scholar” by the prestigious Journal of Product Innovation Management. On the other hand, there are all kinds of new technologies like AI, biosciences, and new opportunities in the medical field.

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

The results are increased engagement, increased productivity, and better solutions. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately.

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Demystifying service design: what it is and why you should care

Imaginary Cloud - Design

The panoply of titles is an undeniable reality as you can name, for instance, service designers, design strategists, innovation consultants, and even UX designers. Here we see service design working on a system level, with an overview of the different products, processes and touch points of the whole service. What is service design?

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Fundamentals of Product Management – For the Last Time

Sequent Learning

Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Over the past couple of years, a number of software companies have emerged with tools that are designed to help product managers do their jobs. Fundamentals of Product Management – For the Last Time.

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People & Company’s Bailey Richardson on how to find your people

Intercom, Inc.

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. People were just connecting with each other in such a benevolent way through this platform. And I got to work with the international growth team for Facebook.