Atlassian

APRIL 5, 2022

Self-awareness of where one falls on the segmentor-integrator spectrum can help individuals (and their managers) identify strategies for achieving the ideal work-life balance. Subscribe to Work Life Get stories like this in your inbox Subscribe. Chances are, they’ll even help plan it if you provide the time and budget.

Feedback Software 132

Feedback Software User Testing Customer Feedback Customer Experience 132

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

APRIL 24, 2018

This gave us great insight into the things people were trying to do, like booking meetings, getting on video calls, sharing announcements and helping customers sign up or make a purchase. We’re building more apps, and we’re partnering with other companies you know and love to help them build apps.

Customer Communications 223

Customer Communications Customer Experience Outbound Customer Feedback 223

Mind the Product

DECEMBER 4, 2017

Perhaps something that starts with some validity is completely blown out of proportion by the time it lands in your inbox or on your desk. Let’s dig into three examples and look at how usage data can help. Robust usage data not only informs planned obsolescence, it helps to ensure that nuanced information is read the right way.

Data Visualization 151

Data Visualization Development Artificial Inteligence Customer Experience 151

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. And how do we visualize that thinking in that shared sandbox so that we can help eradicate our individual blind spots?” Kelsey oversaw three product squads and reported to the VP of Product, David Krell.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Intercom, Inc.

SEPTEMBER 3, 2020

That means everything from leveling up our teammate inbox experience to the evolution of our bots. How do problems land on your desk in the first place? I wonder what questions we should be asking that will help us define the problem well enough so we can solve it. In London, we focus on improving our support solutions.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Atlassian

JANUARY 13, 2022

The DiSC personality assessment framework can help you anticipate how to communicate with your colleagues in a way that resonates with them. Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. You’ll often find them in service-flavored roles in customer support or IT help desk.

Data Visualization 88

Data Visualization Framework Analytic Tools Customer Experience 88

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation.

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Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

The Product Coalition

FEBRUARY 8, 2020

Oh yeah, and you have an ever growing inbox of emails that you can’t get to and are constantly asking yourself, “Am I being too tactical?” I really like the decision making framework from Steven Haines’ The Product Manager Desk Reference , so let’s use that as the example here.

Product Management 102

Product Management Product Manager Management Management 102

Userpilot

APRIL 22, 2024

Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Any help that involves the technical team. Either interactive help triggered within the context or one-on-one conversations. Help Scout.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Usersnap

JULY 11, 2021

As people we are tired of help centers and confusing contact forms. Because you’ve got a certain amount of emails from your customers asking for help, sending all sort of product ideas & improvements or just feeling the need of getting in touch with you. Directly ask users how you can help them. And that’s perfect!

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

JANUARY 31, 2023

How can I help you?” ” And then it says, “Yeah, I really need help with my integration.” ” And so, we went and sketched out features that we could build and get into production quickly that would use some of this new tech and help us to figure out if it was valuable or if it was a toy.

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Userpilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Intercom, Inc.

JULY 4, 2019

At Intercom, we’re in the thick of working through how to help our teams become more outcome-focused. Instead of figuring out how to beef up a book and turn it into 300 pages so it lands with a thud on your desk, you kept it concise. Why do you think that narrow definition is helpful here? It was about an hour to read.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Product Talk

OCTOBER 18, 2023

A regular cadence of assumption testing helps product teams quickly determine which ideas will work and which ones won’t. The opportunity solution tree can help you identify assumptions that are connected to each solution you’re considering. Our emails will get through spam filters and into readers’ inboxes. That’s okay.

Product Research 256

Product Research User Testing Testing Analytic Tools 256

Usersnap

JANUARY 20, 2023

In this article we’ll help you understand the different types of customer support tools, their advantages and disadvantages, and how you can make sure your users are happy and satisfied about getting in touch. Finding the right tool will help you reach, respond and help your customers most effectively.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

All About Product Management

DECEMBER 4, 2007

In some cases the stakeholder who raised the backlog item will be invited to the meeting to answer questions – however the Product Manager needs to ensure that the stakeholder has a clear view in their mind of what they are requesting - comment like it doesn't work helps nobody! Product Management team building and re-charging activities.

Data Visualization 48

Data Visualization Analytic Tools Technical Review Reporting Tools 48

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities. Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Atlassian

FEBRUARY 3, 2022

Leaders can help people power through a crisis by employing three mental safeguards that keep the team from falling into a shame spiral. Once the dust has settled, teams should do some guided reflection to help them regain their confidence. Subscribe to Work Life Get stories like this in your inbox Subscribe.

Customer Experience 116

Customer Experience Entertainment Banking Construction 116

Intercom, Inc.

AUGUST 19, 2021

As your product grows and becomes mission-critical, you start to realize, “Wow, it’s beneficial to have one team thinking about the inbox full-time,” the inbox being a mission-critical part of Intercom. The noise, the pace, people storming from desk to desk getting stuff done. It was in the air.

Reporting Tools 178

Reporting Tools Technical Advisors Feedback Software Data Visualization 178

Userpilot

DECEMBER 21, 2023

With such features in mind, here is a list of recommended tools for customer retention management that you can consider: Userpilot is a digital adoption platform with marketing automation features that help reduce churn. This helps encourage customers to give more time to browse through your catalog, potentially making another purchase.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

MAY 15, 2018

We sat in meetings with Intercom leaders whose intrigue in the experiment grew as we saw the revenue potential of real-time support, and we had the joy of supporting, along with a stellar Management and Operations Team, the great people that helped us scale this experiment from 50% of our new customers to 100% in less than 6 months.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

Intercom, Inc.

MAY 20, 2019

You’re likely meeting heaps of new people, putting your dog’s photo on your desk, and you’re at inbox zero (good luck making it last). This helps them see your journey to becoming a great partner. Being open about what you value helps people understand how they can best work with you. Congratulations on your new job!

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Weak Development Team Document Feedback Software Strategy 195

Intercom, Inc.

JULY 25, 2019

And that actually really helps. And so, for example, if we’re designing our inbox, our inbox should work a lot like every other inbox, because then people can use it, and anyone can join a company and start using Intercom, the inbox and suddenly know what to do. Is it helping us make decisions faster.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Atlassian

JANUARY 31, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. By using the broad selection of business and technology apps found in Microsoft AppSource, you can empower your team with familiar interfaces and workflows to help them better adjust to this new way of working. Check out our partnership page.

Reporting Tools 72

Reporting Tools Customer Experience Webinar Messaging 72

Userpilot

OCTOBER 6, 2022

Investing in customer communication leads to increased customer happiness and SaaS growth in several key ways: It helps create a more positive overall customer experience. Userpilot helps you onboard users, nurture loyalty, and drive revenue with highly customizable in-app messages. What are the main customer communication channels?

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Atlassian

MARCH 4, 2022

Subscribe to Work Life Get stories like this in your inbox Subscribe. It also helps you, as the listener, to engage with and understand the message more effectively. Rephrasing key points also helps you process and retain the information you just heard. Here are a few strategies to help you leap over those roadblocks.

User Testing 101

User Testing Research Software Customer Experience Reporting Tools 101

The Product Coalition

OCTOBER 12, 2020

Do you want to get articles like this one on agile micromanagement in your inbox? If you consider the article helpful, please do me a favor and smack the ???? ?? What’s remarkable is that none of the ingredients has anything to do with money, a corner office, a parking place close to the lift, or the size of a desk.

Agile 109

Agile Reporting Tools Customer Experience Feedback Software 109

Usersnap

FEBRUARY 4, 2022

Which means Amy will email you, Tom Slack messages you, Jenny asks you to her desk and Brian schedule a 1:1 meeting for next Tuesday. Opening up your list of feedback can help those that are submitting a new issue to view and check if the problem has already been reported. Not ideal for productivity. 8 Tips on managing feedback.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

JUNE 27, 2023

Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. TL;DR Whatfix is an intuitive digital adoption platform that helps streamline user onboarding and software adoption.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

TL;DR HelpScout is a user-friendly customer support platform with a collaborative inbox, knowledge base, and chat features. Usetiful is an interactive user onboarding platform that helps businesses create engaging tours, tooltips, and surveys. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

SEPTEMBER 6, 2018

Over the last 6 and a half years I’ve seen, first hand, how our story at Intercom has had really practical applications – it’s helped us assemble a great team, informed how we talk to customers, and helped us decide what to build. They couldn’t help it. This is also why we don’t have tickets in the Intercom Inbox.

Customer Feedback 151

Customer Feedback Construction User Testing Customer Experience 151

The Product Coalition

APRIL 8, 2020

Do you want to get this article in your inbox? By the way, Matt Mullenweg has an interesting opinion on muting: “One heterodox recommendation I have for audio and video calls when you’re working in a distributed fashion is not to mute, if you can help it. As a facilitator, you will spend more time at your desk creating documents.)

Agile 78

Agile Weak Development Team Events Technology 78

freshtrax

OCTOBER 17, 2019

This emoji actually means: An Information desk clerk. Emojis, used appropriately, are effective communication tools that help us convey a message, even across language barriers. Here at btrax , our bicultural and bilingual team members can help you localize your communication strategy in the Japanese market.

Marketing 107

Marketing Customer Experience Messaging Naming 107

Userpilot

MARCH 14, 2019

All of them will help you to take advantage and smash your growth and revenue goals today. The mission of Userpilot is to actually help product managers and customer success managers to effectively improve their product’s user onboarding by delivering personalized in-app experiences to the right people.

Analytic Tools 45

Analytic Tools Feedback Software Research Software Data Visualization 45

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. We’ll help. And that is why we are here. We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118