Mind the Product
APRIL 9, 2018
I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.
Intercom, Inc.
FEBRUARY 10, 2022
But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding. We don’t hold onto these stressful targets just because they’re industry standards.
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Modus Create
JULY 8, 2022
That’s often due to complex integration and build processes that take a long time to test, review, run, and roll out. Moreover, a monolith builds the entire system every time, even for minor bug fixes and improvements. Negative feedback could be devastating for the user base that relies heavily on community reviews.
Userpilot
OCTOBER 4, 2022
Behavioral UX KPIs include Average Time Spent on Task, Task Success Rate, Error Occurrence Rate, Navigation vs. Search, and Conversion Rate. Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate.
ProductPlan
FEBRUARY 15, 2022
As a result, product operations career evolution has more to do with the organization’s specific needs, size, budget, and industry. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. Documenting existing processes and systems within the product team for broader circulation.
The Product Coalition
DECEMBER 8, 2020
A view into Ikea’s integrated activity system. Most recently, Tesla took the automotive industry by storm with their flawless design, superior on- and offline user experience and also their approach to manufacturing. it will have the desired effect and not lose momentum on it’s way down the org chart.
Mixpanel
FEBRUARY 26, 2020
We solved that problem right away by personally calling up all our pet sitters and all our pet owners and, eventually, by building a smart notification system to connect pet owners and pet sitters. Mixpanel: What’s different about tracking metrics in this industry compared to other companies that you’ve worked at?
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