Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.  Rather it represents a fundamental ongoing disagreement about how decisions are made – and who makes them.  Where else can we make this product fit?

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. If we think of KPIs as generic and universal, then it makes sense to copy them from directly from successful companies. 1] Generic KPIs? That will boost revenue.”

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mironov Consulting

MAY 24, 2022

Dozens of new features that are rarely used and make the underlying products harder to navigate.  Beautiful  Acquired products that we thought could easily be integrated but (in fact) need total replatforming to interoperate with our main products.  Project  Beautiful workflows designed for the wrong audience.  Local

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Product Talk

FEBRUARY 10, 2021

In this first conversation in the series, we discussed three guiding principles of continuous discovery: building a collaborative decision-making model with the product trio, externalizing your thinking, and focusing on outcomes. You can watch the recording above or read an edited version of the transcript below. Tweet This.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Mind the Product

FEBRUARY 19, 2019

Moving from project-based thinking to product-based thinking is an essential part of delivering a successful digital transformation. Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. What is Digital Transformation?

White Paper 120

White Paper Analytic Tools Technical Review Data Visualization 120

The Product Coalition

MARCH 6, 2023

A future outlook We’d like to present some facts on emerging corporate travel and travel management. Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. 67% of modern travelers expect brands to help them make good travel decisions based on previous travel information.

Reporting Tools 102

Reporting Tools Travel Systems Review Data Visualization 102

Userpilot

MARCH 4, 2021

We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. Here are some sobering facts: Market research experts Dimensional Research asked consumers which factors impact their level of trust in companies the most. Look no further!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

JUNE 23, 2022

And by the time they make their first contact, the decision has likely been made. What does the state of software buying from SMB to enterprise look like now? Even using something like Intercom, you might have a whole wide range of people from marketing to IT, to sales, to customer success involved in this.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

The Product Coalition

FEBRUARY 6, 2020

they are widely adopted on the web, but haven’t been used much on mobile apps yet. Here’s a fact: Compared to web, there are not many solutions for mobile app heatmaps on the market. Touch heatmaps are, as the name implies, based on gestures of users. One of those new technologies are mobile heatmaps?—?they

Analytic Tools 92

Analytic Tools Data Visualization Weak Development Team Product Research 92

Userpilot

DECEMBER 17, 2021

SaaS pricing strategies differ from traditional products because most businesses use a subscription-based SaaS pricing model. Psychological tactics like price anchoring, charm pricing, and the center stage effect are effective ways to make your SaaS plans seem more appealing to potential customers. How is SaaS pricing different?

Research Software 90

Research Software User Testing Strategy Customer Experience 90

Birst BI

DECEMBER 18, 2018

Despite the efforts of Cloud BI vendors making it easier for users to acquire, explore, and analyze data sources without IT dependency, lack of data literacy and analytic skills still hinder widespread adoption for data-driven decision making. But the industry is undergoing a fundamental transformation.

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

Userpilot

OCTOBER 25, 2022

There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. Don’t ask us why.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Amplitude

JANUARY 9, 2018

Most famously, it outlines the role of data in the build –> measure –> learn product development cycle, and what makes a good metric. Yeah, sure – set a target, check if you hit it, makes sense. Don’t fall into the “Fun Fact” metrics trap. At best, Fun Facts are irrelevant.

Data Visualization 79

Data Visualization Analytic Tools User Testing Weak Development Team 79

Reveal

JUNE 27, 2022

It’s hard to believe that many organizations in today’s data-driven world are still struggling to make use of the vast amounts of data they possess and that for most, accessing and analyzing data remains a distant goal. Investing in a mobile BI solution makes you more flexible and more adaptable to business shifts. .

Data Visualization 78

Data Visualization Embedded Analytics Analytic Tools Research Software 78

BrainMates

NOVEMBER 1, 2021

Some quotes put this higher – up to 80 or even 95% – but 40% is what empirical evidence indicates and, even if this is an underestimate, that just makes product failure an even bigger issue for organisations. Juicero is a widely mocked example of a product that provides no benefit. To that, I say unequivocally NO !

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Business of Software Conference

NOVEMBER 16, 2023

Steli Efti , co-founder of Close , one of the most widely-used SaaS CRM tools on the market, shared his views on how software companies – even ones with particularly lean teams (Close.io has only 9 members itself) – should make more of an effort to push sales in their organisations in his BoS USA 2015 talk, ‘How to Sell Software Using Sales’.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

eG Innovations

AUGUST 30, 2022

FSLogix used to have several solutions, all based on a single agent (filter driver). Microsoft has some easy-to-read documentation on the architecture of FSLogix that covers details of the filter driver, see FSLogix for the enterprise – Azure Architecture Guide | Microsoft Docs. Figure 1: How FSLogix works. Profile Containers.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Userpilot

JUNE 17, 2019

You can then use this data to make improvements where necessary. The fact that so many big companies use Pendo means it must be good at what it does. But bearing in mind that they aim their product at Enterprise companies, it’s safe to say it’s on the expensive side. WalkMe — For Enterprise Companies. User Segmentation.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Customer Feedback 52

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? They make it easy for you to be PCI-DSS compliant. What Makes Troubleshooting Payment Gateways Challenging? Multiple processing stages – fraud checks, 3D Secure confirmation, approve, or decline decisions.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Product Talk

SEPTEMBER 11, 2019

After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? What that means is that I work on extracting value from an enterprise to create new value. You are a product manager.”

Research Software 187

Research Software User Testing Data Visualization Feedback Software 187

The Product Guy

NOVEMBER 28, 2017

These companies didn’t become the game changer overnight, it happened over successive iterations and risks that lead to the point where they dominated the customer base. But coming to this decision is the easiest part. So what makes an innovation lab successful? Make it happen company wide. Better Decisions.

Product Research 98

Product Research Customer Experience Education User Testing 98

BrainMates

OCTOBER 14, 2020

The art of prioritisation is invaluable for everyone – whether you work for a large enterprise, small NFP, or are self-employed. PMs need to constantly make decisions on what’s driving their company’s Product success and then prioritise the work to deliver Products customers love. This is a hard fact to accept.

Customer Experience 78

Customer Experience Research Software Product Research User Testing 78

Reveal

OCTOBER 14, 2021

Customers demand visual, interactive data visualizations to drive their decision-making process and integrate into their workflows, insights that work anywhere and from any device, and so much more. In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting.

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Usersnap

FEBRUARY 14, 2023

In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. It’s your key to gaining an edge in your target market by offering an irresistible value proposition, based on a well developed sales and pricing strategy and marketing plan. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

The Product Coalition

FEBRUARY 26, 2022

something else is going on entirely, making this particular dimension of the job increasingly rare. Many have tried to self manufacture greater levels of autonomy around decision making by learning the basics of scientific disciplines, behavioural economics, psychology and management theory being the best examples.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? They make it easy for you to be PCI-DSS compliant. What Makes Troubleshooting Payment Gateways Challenging? Multiple processing stages – fraud checks, 3D Secure confirmation, approve, or decline decisions.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Amplitude

OCTOBER 16, 2020

This paradox holds that developers typically have to either build fast, based on broad understandings of user behavior, or build more slowly, with more granular data relative to user behavior. With Amplitude, they have better data literacy, see customer segmentation more clearly, and make faster decisions.

Data Visualization 65

Data Visualization Embedded Analytics Onboarding KPIs Analytic Tools 65

Userpilot

AUGUST 30, 2023

This makes it more important than ever to create products people actually want to use. You will get the answer to that and many other questions during Brandon’s talk, where you will also learn: How to know when feature parity makes sense. It’s based on the following components: goals, actors, impacts, and deliverables.

Customer Experience 98

Customer Experience User Testing Customer Feedback Research Software 98

Gainsight

APRIL 15, 2019

And in our 20/20 strategy, we introduce a particular focus on the most important partner in driving enterprise-wide CS—Product teams. Anyway, I’m glad you have last year’s blog in front of you, because in this one I want to revisit it to talk about how we’re making changes to Pulse based on that feedback.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

UX Studio: Product Management

JANUARY 8, 2021

Here is the top app designing companies list based on our judgment. Ramotion is a small design agency located in San Francisco, USA, that works with growing startups and enterprises. . We gathered 40 motivated designers and researchers who strive to make our digital world better and design products people love to use.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Userpilot

NOVEMBER 15, 2021

To make an informed decision before you invest in the software, it's essential to understand the benefits and drawbacks of UserGuiding: Pros. Being UserGuiding's enterprise tier, the plan comes with customizable CSS and free coaching described as "highly personalized learning experiences." Is it worth it?

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 86

Userpilot

AUGUST 17, 2021

Once you have the right analytics tool at hand, you can make remarkable improvements to your growth metrics by making smart decisions. These tools can provide analytics based on non-identifiable data (e.g., In fact, 51% of customers will not return to a company with whom they’ve had a poor experience. Userpilot).

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Mironov Consulting

OCTOBER 26, 2016

Over the past year, I’ve done a half-dozen evaluations of product management teams at enterprise software firms. Can we make commitments against the top 2-3 big roadmap items and get them done when we say we will? Product/Engineering builds repeatable solutions that dozens or hundreds of our enterprise customers can put right to work.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Userpilot

JUNE 22, 2021

We delve into that and more as we discuss the top 6 onboarding tools for SaaS, based on functionality, price, and ease of use: Table of Contents. This will allow you to further personalize your onboarding flow and make them more effective. Userpilot’s plans are based on Monthly Active Users (MAUs). Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

SEPTEMBER 1, 2022

The wide variety of analytics tools on the market allows businesses to keep tabs on customer sentiment across forums, news sources, social media, and other resources. Many consumers let their emotions drive their purchasing decisions. The thought is better data leads to improved feedback forms to send to users after the fact.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98